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Early cancellation fee

New Here ,
Jul 08, 2024 Jul 08, 2024

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Hello Sir, Madam, 

 

I would like to cancel my plan and i didnot aware that the plan is 1 year contract. I would like to ask if possible to waive early cancellation fee HK$915. Thank you and look forward to hearing from you soon. 

 

best regards

Crystal 

 

 

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Community Expert ,
Jul 08, 2024 Jul 08, 2024

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you'll need to plead your case to adobe support. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

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Hi Crystal,

We appreciate you contacting Adobe community. We understand your query however Adobe community is a public forum. We can not discuss the account related details(which involves anything private or confidential) here.

We'd suggest you follow the suggestions mentioned by the expert above and contact our support team. Let us know if you have any questions.

 

Regards,

Shivangi

 

Did you know that as part of your subscription, you already have access to Adobe Express? Adobe Express, lets you design  images, videos, social content, and PDFs. Learn more- https://adobe.ly/4bvmQYd

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