Freebie subscription is causing 'payment' problems

[steffi-bkk]

I was given a free subscription for (I think) 3 months - it was about CC and 100 GB storage. This was totally useless and unneeded because I already have/had a subscription of the same (I am admin of our school's account and moreover have one of our three teacher/student subscriptions which I renew each year with a code). Now, the run-out freebie subsc. is causing problems because there was no payment method attached to it (obviously) and now it's on red alert - "payment problems!"! I cannot enter the subscription to 'cancel' it as it's ended - and I never booked it in the first place.

This is really annoying as the 'missing payment info' causes an alert in the system which leads to me not being able to use/enter my profile to the full.

Steffi

[Test Screen Name]

How did you come to be given this 3 free months? Was it a gift from work? From school? From Adobe?  Free with something? Gift card...?

[Manan Joshi]

This can be sorted out only with the help of support team. Get in touch with them.

-Manan

[Willowbilly]

I am having similar problems and can not find how 'to get ahold of your support team

this is interrupting a lot of my time the past 2 days

[kglad]

@Willowbilly 

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[Abambo]

I am having similar problems and can not find how 'to get ahold of your support team

this is interrupting a lot of my time the past 2 days

By Willowbilly

Did you also have got a free subscription? And you can't use your Teams or Enterprise plan?

As per the description of OP:

You need to sign out of your Adobe ID (private environment) and sign in again. This time choose your corporate environment. https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html