Poor Customer Service

Community Beginner ,
Aug 06, 2022 Aug 06, 2022

Copy link to clipboard

Copied

Whomever created this DUMB robot to COMMUNICATE with humans created the worse, frustrating, ineffective machine during the life time. Adobe can't hire REAL people to handle REAL issues, so we have to result in communicating with a Robt. This really presents opportunities for other companies in this line of business. It defeats to have a product if NOT supported with good customer service. UNBELIVABLE!!!

Views

32

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 06, 2022 Aug 06, 2022

Copy link to clipboard

Copied

At least you got to "speak" to a robot. I didn't even get to that point. I found a blue "contact us" that is not clickable and that's it. I find this insulting, given how expensive their products are. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 06, 2022 Aug 06, 2022

Copy link to clipboard

Copied

I definitely agree...we are not receiving free products and Adobe can't find it within their budget to provide us with effective customer services knowing their products are technology related.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 06, 2022 Aug 06, 2022

Copy link to clipboard

Copied

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 06, 2022 Aug 06, 2022

Copy link to clipboard

Copied

LATEST

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines