Request for Waiver of Early Termination Fee

[daulet_6909]

Dear Adobe Support Team,

I hope this message finds you well. I am writing to express my deep concern regarding the early termination fee of $111.94 that has been applied to my Adobe Acrobat Pro subscription.

Due to unforeseen financial difficulties, I am currently in a challenging situation and did not anticipate such a significant charge. I understand that this fee is part of the subscription agreement, but I must admit that I did not fully comprehend the implications when I signed up. In fact, I have only used the service for one day and have even paid for an additional month, hoping to continue using Adobe’s excellent products.

It has come as a surprise to me that Adobe, a company I have always admired and trusted, would impose such a steep penalty, especially when most companies offer more flexible options for customers in difficult circumstances. I genuinely believe that penalizing customers in this manner is not in line with the customer-friendly image Adobe has cultivated over the years.

I kindly request that you reconsider this fee and allow me to cancel my subscription without the penalty. This gesture would not only alleviate my current financial burden but also reinforce my positive view of Adobe as a company that values and understands its customers.

Thank you for your understanding and consideration. I look forward to your positive response.

[try67 · Accepted solution]

You should contact Adobe directly for help with this issue, using one of these channels:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)
Twitter: https://twitter.com/AdobeCare
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

[kglad · Accepted solution]

twitter, now x is:

twitter/x:
tweet @AdobeCare