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Unable to Cancel Plan

New Here ,
Jun 21, 2017 Jun 21, 2017

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I am trying to cancel my creative cloud membership but I don't have the option to do so under 'manage plan'

Can somebody please contact me or help me by simply cancelling my current plan?

I feel as though this forum isn't the best place for this query but it was the only contact option allowed.

Thanks,

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correct answers 1 Correct answer

Adobe Employee , Jun 22, 2017 Jun 22, 2017

Hi,

You will need to contact support through call/chat for this request.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please see Support FAQ: How can I contact Adobe for support?

Hope that helps!

Regards,

Sheena

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Community Expert ,
Jun 21, 2017 Jun 21, 2017

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Enthusiast ,
Jun 22, 2017 Jun 22, 2017

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I've had a look under mine, not that I want to cancel but whenever I go to manage plan the screen just goes blank.

Untitled8.png

I can edit payment details but that's all.

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Adobe Employee ,
Jun 22, 2017 Jun 22, 2017

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Hi,

You will need to contact support through call/chat for this request.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please see Support FAQ: How can I contact Adobe for support?

Hope that helps!

Regards,

Sheena

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New Here ,
Nov 06, 2017 Nov 06, 2017

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Hi,

i am unable to cancel my adobe cloud subscription . There's no option of change plan. Please cancel it .

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New Here ,
Feb 28, 2023 Feb 28, 2023

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Shame on you Adobe! I'm trying to cancel my subscription without any success. This is clearly not a wise long term client relationship strategy you are operating. I was clearly planning to come back but now I will do wathever I can to avoid using your product !

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hi, 

We hear you! If you wish to cancel your Adobe subscription, please see this link:https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

 

If you continue to face problems, kindly contact our support for help:https://helpx.adobe.com/in/contact.html

 

Hope this helps! Feel free to update the thread for any other questions. 

 

Warmly, 

Kanika 

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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@Gauthier28629730ertq 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Jun 06, 2023 Jun 06, 2023

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Contacting Adobe only sends me a link to the same page that still doesnt have the "manage plan" option. Please suggest what else I can do to cancel my subscription because I'm just paying for no reason at this point.

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Community Expert ,
Jun 06, 2023 Jun 06, 2023

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use a compliant browser or use twitter.

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