Why do I have to log in of Creative Cloud several times a day?

New Here ,
Aug 30, 2020 Aug 30, 2020

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I have CC installed on my PC and laptop. Even though I had the laptop turned off for 2 days, the CC tells me on my PC that I have to log out and often wants a new login. I've already solved it HERE but the problem still it takes. I DO NOT USE TWO COMPUTERS AT ONCE !!! Is there any way to get rid of this annoying thing?

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Community Expert ,
Aug 30, 2020 Aug 30, 2020

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check your account, https://accounts.adobe.com

 

how many computers do you see (profile>active sessions)?

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New Here ,
Sep 08, 2020 Sep 08, 2020

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I have been officially using the USER-PC and NOTEBOOK-SDD devices for at least 3 years. I don't understand why devices appear in the list (Internet Explorer, Windows 10 and Firefox, Windows 10). It is probably a duplication of equipment, only under other names.

 

Today, after turning on the PC, I even had to enter the code from the SMS mobile phone and log in again with difficulty. Really uncomfortable.

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Community Expert ,
Sep 08, 2020 Sep 08, 2020

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did you contact adobe support so they could check your computer?

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New Here ,
Sep 10, 2020 Sep 10, 2020

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Support once checked my computer. It's been a long time. It temporarily helped, but then the problem returned.

You're right, I should probably try again.

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Community Expert ,
Sep 10, 2020 Sep 10, 2020

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see if you can find out why it's happening and what you can do on your own to fix it, if it happens again.

 

if that seems promising repost the solution here to help others with the same problem.

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New Here ,
Sep 15, 2020 Sep 15, 2020

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One more question. Is it common for other users to sign in to Creative Cloud every day? I had to go again today via SMS code.

 

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Community Expert ,
Sep 15, 2020 Sep 15, 2020

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no, it is not.

 

eg, i have never been "auto" signed out.  the only time i'm signed out of one of my 3 (or for a few years, 4) cc computers is when i explicitly sign out because cc limits all of us to, at most, two concurrent sign-ins.

 

i've been using cc since it was first introduced in 2012.

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New Here ,
Sep 15, 2020 Sep 15, 2020

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Thanks, I'll try the support and then write if it was resolved or what it was.

 

 

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New Here ,
Oct 19, 2020 Oct 19, 2020

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I would like to give a result. After contacting technical support, my problem was addressed by three technicians. The first person went higher, the second even higher, who finally tried. He tried, but did not solve the 100% problem.

 

Current status: CC no longer writes to me that I am logged in to multiple devices and do not have to log out of one of them (does not exist). It's alright. Unfortunately, the login problem persists, so I have to log in every time I turn on my computer. Sometimes even via confirmation SMS. It's not fain :(.

 

I stop believing it would be solved. Adobe used to be good, now it only solves problems a lot of time. My time is my money. What have I been paying for over the years?

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Community Expert ,
Oct 19, 2020 Oct 19, 2020

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log in being required every day means something (eg, antivirus prog) on your computer is deleting your cached credentials.

 

your credentials are stored in your oobe folder.  check creation/change dates/times and see if you can track down what and when files change in that folder.

 

A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

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New Here ,
Oct 19, 2020 Oct 19, 2020

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Thanks for the advice, I'm looking at it. There are 18 files and 5 folders with other files in OOBE. Some were changed this morning, but what and how I don't know as a layman. I'm not an IT specialist, but a graphic designer, unfortunately.

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Community Expert ,
Oct 19, 2020 Oct 19, 2020

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you can just watch the date/time files are modified/created.  esp, that opm.db file.

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New Here ,
Oct 20, 2020 Oct 20, 2020

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I don't understand, it's a job for an IT specialist. I don't know what to do with the files. How to find the cause, etc. So probably try Adobe technical support again, or I don't know anymore 😞

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Balkovsky, I am sorry that you are encountering problems with repeated logins.  If you are unable to implement the solutions offered in this public discussion forum, please begin a chat session at https://helpx.adobe.com/contact.html to provide direct support.

 

If you have already contacted our support team, or if your support case is escalated, you can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update the support case.

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