Acrobat Pro 9 crashes when opened on network accounts

Report · Sep 03, 2008

We use network logins via Open Directory on our network. For users with either 10.5.4 or 10.4.11, whenever they try to open Acrobat on their network accounts, it hangs and eventually crashes. It will open fine on local machine accounts. This has been seen on all machines, be their Intel or G5. Here is the crash log via console. Any ideas?

Process: AdobeAcrobat [10758]
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 9.0.0 (9.0.0)
Code Type: X86 (Native)
Parent Process: launchd [83]

Date/Time: 2008-09-03 16:29:56.664 -0400
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 libSystem.B.dylib 0x921b2b9e __kill + 10
1 libSystem.B.dylib 0x92229ec2 raise + 26
2 libSystem.B.dylib 0x9223947f abort + 73
3 libstdc++.6.dylib 0x93706005 0x936be000 + 294917
4 libstdc++.6.dylib 0x9370410c __gxx_personality_v0 + 1108
5 libstdc++.6.dylib 0x9370414b std::terminate() + 29
6 libstdc++.6.dylib 0x93704261 __cxa_throw + 101
7 com.adobe.Acrobat.framework 0x8097b2cb CopiesPagesPDE_Open + 8743607
8 com.adobe.Acrobat.framework 0x8093cbb6 CopiesPagesPDE_Open + 8487842
9 com.adobe.Acrobat.framework 0x8093be15 CopiesPagesPDE_Open + 8484353
10 com.adobe.Acrobat.framework 0x8093d400 CopiesPagesPDE_Open + 8489964
11 com.adobe.Acrobat.framework 0x80d05fc7 0x7feb8000 + 14999495
12 com.adobe.Acrobat.framework 0x80d06172 0x7feb8000 + 14999922
13 com.adobe.Acrobat.framework 0x808c7a88 CopiesPagesPDE_Open + 8008308
14 com.adobe.Acrobat.framework 0x807709d0 CopiesPagesPDE_Open + 6603196
15 com.adobe.Acrobat.framework 0x80770bbb CopiesPagesPDE_Open + 6603687
16 com.adobe.Acrobat.framework 0x80005c8b RunAcrobat + 1357585
17 com.adobe.Acrobat.framework 0x800059c0 RunAcrobat + 1356870
18 com.apple.CoreFoundation 0x96973b45 CFRunLoopRunSpecific + 4469
19 com.apple.CoreFoundation 0x96973cf8 CFRunLoopRunInMode + 88
20 com.apple.HIToolbox 0x92cc9da4 RunCurrentEventLoopInMode + 283
21 com.apple.HIToolbox 0x92cc9bbd ReceiveNextEventCommon + 374
22 com.apple.HIToolbox 0x92cc9a31 BlockUntilNextEventMatchingListInMode + 106
23 com.apple.AppKit 0x948b7505 _DPSNextEvent + 657
24 com.apple.AppKit 0x948b6db8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
25 com.apple.AppKit 0x948afdf3 -[NSApplication run] + 795
26 com.adobe.Acrobat.framework 0x7febb18c RunAcrobat + 3090
27 com.adobe.Acrobat.framework 0x7feba6b8 RunAcrobat + 318
28 com.adobe.Acrobat.Pro 0x00002e8b start + 2371
29 com.adobe.Acrobat.Pro 0x0000264a start + 258
30 com.adobe.Acrobat.Pro 0x00002571 start + 41

Thread 1:
0 libSystem.B.dylib 0x9214b68e __semwait_signal + 10
1 libSystem.B.dylib 0x9217636d pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x917f7460 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x91809d92 CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x921756f5 _pthread_start + 321
5 libSystem.B.dylib 0x921755b2 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x9214b68e __semwait_signal + 10
1 libSystem.B.dylib 0x9217636d pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9376724f TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x9374618e TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x93766ecc MPWaitOnQueue + 208
5 AdobeACE 0x7fc1dd8d ACEMPThread::Task(

Report · Jan 21, 2009

We have just installed Acrobat 9 and are having the same issue. We are running Mac on OS 10.5.6 with users on an Xserve with OS 10.4. Acrobat 8 works fine.

Report · Jan 27, 2009

I gave up waiting for someone to even acknowledge there is a problem despite putting in a bug report.
I've downgraded to version 8.

Report · Jan 28, 2009

I'm having the same problem.

a related question -- Does anyone know how to make a network user a local administrator?

Perhaps if the networked user is a local admin on the computer it could work...

Report · Jan 29, 2009

Elliot, when logged in as the user, go to system preferences/accounts, click on the user's name, then click on (going from memory here as my Mac is elsewhere) allow user to manage this computer.

However, that doesn't solve this problem. All my users have that right.

Jim PAttison

Report · Feb 08, 2009

I have 2 pofiles: One on my Macintosh (G5) and one on the XServe. Acrobat 9 on the profile on the mac (admin), goes with no problems. After switching on the user profile on the server, acrobat crashes on starting the app (endless spinball!). The same effect is, when i started a webbased pdf on my browser (safari or firefox). The errors on my crashreporter: Process: AdobeAcrobat [1902] Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat Identifier: com.adobe.Acrobat.Pro Version: 9.0.0 (9.0.0) Code Type: PPC (Native) Parent Process: launchd [87] Date/Time: 2009-01-30 14:38:51.043 +0100 OS Version: Mac OS X 10.5.6 (9G55) Report Version: 6 Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Crashed Thread: 0 Thread 0 Crashed: 0 libSystem.B.dylib 0x9491caf0 __kill + 12 1 libSystem.B.dylib 0x949b7bac abort + 84 2 libstdc++.6.dylib 0x9094ce24 __gnu_cxx::__verbose_terminate_handler() + 400 3 libstdc++.6.dylib 0x9094a940 __gxx_personality_v0 + 1240 4 libstdc++.6.dylib 0x9094a9a4 std::terminate() + 68 5 libstdc++.6.dylib 0x9094abe4 __cxa_throw + 124 6 com.adobe.Acrobat.framework 0x81039208 CopiesPagesPDE_Open + 14244664 7 com.adobe.Acrobat.framework 0x80fe5f04 CopiesPagesPDE_Open + 13903924 8 com.adobe.Acrobat.framework 0x80fe44e8 CopiesPagesPDE_Open + 13897240 9 com.adobe.Acrobat.framework 0x80fe7268 CopiesPagesPDE_Open + 13908888 10 com.adobe.Acrobat.framework 0x8175bc40 0x7feb8000 + 25836608 11 com.adobe.Acrobat.framework 0x8175c1e0 0x7feb8000 + 25838048 12 com.adobe.Acrobat.framework 0x80f33860 CopiesPagesPDE_Open + 13173136 13 com.adobe.Acrobat.framework 0x80cf6120 CopiesPagesPDE_Open + 10824272 14 com.adobe.Acrobat.framework 0x80cf653c CopiesPagesPDE_Open + 10825324 15 com.adobe.Acrobat.framework 0x800db844 RunAcrobat + 2229524 16 com.adobe.Acrobat.framework 0x800db30c RunAcrobat + 2228188 17 com.apple.CoreFoundation 0x904759d8 CFRunLoopRunSpecific + 2968 18 com.apple.HIToolbox 0x9340dbc4 RunCurrentEventLoopInMode + 264 19 com.apple.HIToolbox 0x9340d9e8 ReceiveNextEventCommon + 412 20 com.apple.HIToolbox 0x9340d828 BlockUntilNextEventMatchingListInMode + 84 21 com.apple.AppKit 0x90ae6724 _DPSNextEvent + 596 22 com.apple.AppKit 0x90ae60dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 112 23 com.apple.AppKit 0x90adfd98 -[NSApplication run] + 736 24 com.adobe.Acrobat.framework 0x7febcb2c RunAcrobat + 6140 25 com.adobe.Acrobat.framework 0x7febb428 RunAcrobat + 248 26 com.adobe.Acrobat.Pro 0x00003b98 start + 5392 27 com.adobe.Acrobat.Pro 0x000029b0 start + 808 28 com.adobe.Acrobat.Pro 0x000026b4 start + 44 Thread 1: 0 libSystem.B.dylib 0x948a1b6c __semwait_signal + 12 1 libSystem.B.dylib 0x948de3cc _pthread_cond_wait + 1580 2 com.apple.ColorSync 0x903710b0 pthreadSemaphoreWait(t_pthreadSemaphore*) + 36 3 com.apple.ColorSync 0x90384bec CMMConvTask(void*) + 48 4 libSystem.B.dylib 0x948dd024 _pthread_start + 316 Thread 2: 0 libSystem.B.dylib 0x948a1b6c __semwait_signal + 12 1 libSystem.B.dylib 0x948de3cc _pthread_cond_wait + 1580 2 ...ple.CoreServices.CarbonCore 0x9240e688 TSWaitOnCondition + 132 3 ...ple.CoreServices.CarbonCore 0x923ecae4 TSWaitOnConditionTimedRelative + 204 4 ...ple.CoreServices.CarbonCore 0x9240e244 MPWaitOnQueue + 272 5 AdobeACE 0x7fc1dc5c ACEMPThread::Task() + 148 6 AdobeACE 0x7fc1dbb0 TaskGlue + 24 7 ...ple.CoreServices.CarbonCore 0x9240c478 PrivateMPEntryPoint + 76 8 libSystem.B.dylib 0x948dd024 _pthread_start + 316 Thread 3: 0 libSystem.B.dylib 0x9489b1b8 semaphore_wait_signal_trap + 8 1 AdobeAGM 0x7e5757b0 AGMMessageQueueImpl::Pull() + 72 2 AdobeAGM 0x7e9759f8 AGMWorkQueueTask::operator()() + 88 3 AdobeAGM 0x7e9761b4 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 96 4 AdobeAGM 0x7e57562c thread_proxy + 44 5 libSystem.B.dylib 0x948dd024 _pthread_start + 316 Thread 4: 0 libSystem.B.dylib 0x9489b1d8 semaphore_timedwait_signal_trap + 8 1 libSystem.B.dylib 0x948de2c8 _pthread_cond_wait + 1320 2 com.apple.Foundation 0x95532b24 -[NSCondition waitUntilDate:] + 384 3 com.apple.Foundation 0x95532950 -[NSConditionLock lockWhenCondition:beforeDate:] + 268 4 ...adobe.acrobat.amtlibwrapper 0x0de28a40 AVAMTForegroundUpdateCheckEnabled + 180820 5 ...adobe.acrobat.amtlibwrapper 0x0de170e4 AVAMTForegroundUpdateCheckEnabled + 108792 6 ...adobe.acrobat.amtlibwrapper 0x0de26f40 AVAMTForegroundUpdateCheckEnabled + 173908 7 com.apple.Foundation 0x954f5764 __NSThread__main__ + 1004 8 libSystem.B.dylib 0x948dd024 _pthread_start + 316 Thread 5: 0 libSystem.B.dylib 0x9489b1d8 semaphore_timedwait_signal_trap + 8 1 libSystem.B.dylib 0x948de2c8 _pthread_cond_wait + 1320 2 com.apple.Foundation 0x95532b24 -[NSCondition waitUntilDate:] + 384 3 com.apple.Foundation 0x95532950 -[NSConditionLock lockWhenCondition:beforeDate:] + 268 4 com.apple.AppKit 0x90b41eac -[NSUIHeartBeat _heartBeatThread:] + 664 5 com.apple.Foundation 0x954f5764 __NSThread__main__ + 1004 6 libSystem.B.dylib 0x948dd024 _pthread_start + 316 Thread 0 crashed with PPC Thread State 32: srr0: 0x9491caf0 srr1: 0x0200f030 dar: 0xe0963088 dsisr: 0x40000000 r0: 0x00000025 r1: 0xbfffdc00 r2: 0x00001000 r3: 0x00000000 r4: 0x00000000 r5: 0x00000001 r6: 0x000049da r7: 0x00000840 r8: 0x9094cd8c r9: 0x0dc32bf0 r10: 0x948e5964 r11: 0xa0862530 r12: 0x9491cadc r13: 0x00000000 r14: 0xa0082478 r15: 0x7fffffff r16: 0xffffffff r17: 0x00000001 r18: 0x00000000 r19: 0x00000000 r20: 0xbfffdf2c r21: 0xbfffde84 r22: 0xbfffde9c r23: 0x0d869024 r24: 0xbfffde6c r25: 0xbfffdefc r26: 0xbfffdeb4 r27: 0x0dc731a0 r28: 0xa018cca0 r29: 0xa08603a0 r30: 0x810faf88 r31: 0x949b7b64 cr: 0x44042202 xer: 0x00000000 lr: 0x949b7bb0 ctr: 0x9491cadc vrsave: 0x00000fff Binary Images: 0x1000 - 0x3fcf +com.adobe.Acrobat.Pro 9.0.0 (9.0.0) <40558512dee14e998d35a3a0bacb696b> /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat 0xcf97000 - 0xd149ff7 com.apple.RawCamera.bundle 2.0.10 (2.0.10) <385afe576f8fd60530711a5eab4ed182> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera 0xd53e000 - 0xd55cfe3 +com.adobe.selfhealer AdobeSelfHealing version 2.2.0 (2.2.0) <51d258fb243d450fbd639084d19aad11> /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeSelfHealing.framework/AdobeSelfHealing 0xdb83000 - 0xdbcbffb +com.adobe.adobe_caps adobe_caps 0.0.120.0 (0.0.120.0) /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_caps.framework/adobe_caps 0xdbd1000 - 0xdbf2ff1 libmx.A.dylib ??? (???) /usr/lib/libmx.A.dylib 0xddfa000 - 0xdf41fff +com.adobe.acrobat.amtlibwrapper 1.0 (1.0) <5063d34522494fe8adb6fdc3cd829e2c> /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AMTLibWrapper.framework/AMTLibWrapper 0xdf6b000 - 0xdf7efef +com.adobe.asneu.framework asneu version 1.6.2f01 (1.6.2) /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/asneu.framework/asneu

Report · Feb 10, 2009

ADOBE DOESN'T CARE. We spent money on Acrobat 7 and Acrobat 8 and were unable to run them unless the user had administrative privileges. With Acrobat 9 that seems to be fixed, however network users are still left in the cold. We are having the EXACT same issues. Mobile accounts work; network accounts do not. I'm TIRED of their arrogance.

Report · May 15, 2009

Try Windows Scaling option.

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters

DATA TYPE: REG_DWORD (DWORD Value)

Value Name: Tcp1323Opts

Value Data: 1

Report · Feb 11, 2009

Console report:

2/11/09 12:31:54 PM [0x0-0xa90a9].com.adobe.Acrobat.Pro[865] terminate called after throwing an instance of 'SQLiteUtils::SQLiteException'
2/11/09 12:32:01 PM com.apple.launchd[815] ([0x0-0xa90a9].com.adobe.Acrobat.Pro[865]) Exited abnormally: Abort trap
2/11/09 12:32:57 PM com.apple.launchd[815] ([0x0-0xae0ae].com.adobe.Acrobat.Pro[883]) Exited: Terminated

Report · Feb 12, 2009

My client computers are having the same problems with Acrobat 9 and Reader 9.

Setup is as follow:
Servers
1 - Apple Xserve G5 10.5.6 Server - Open Directory Authentication
1 - Apple Xserve G5 10.5.6 Server- Home Folder Share via AFP
Clients tested
1 - eMac G4 1.42 GHz 10.5.6
1 - PowerMac G5 2 GHz 10.5.6
1 - iMac Intel 2 GHz 10.5.6

Upon Login to a Network Home the following occurs if I try to open a PDF or open Acrobat/Reader 9
The PDF will open and the program will lock up
If I try to open the Application without a PDF it will lock up almost immediately

After a little trial and error I think I've isolated the problem file being
~/Library/Application Support/Adobe/Acrobat/9.0_x86 (9.0_ppc)/AdobeCMapFnt09.lst

I moved all files in
~/Library/Application Support/Adobe/Acrobat/9.0_x86/ to
/Users/Shared/ and then aliased them back to
~/Library/Application Support/Adobe/Acrobat/9.0_x86/
then relaunched Acrobat

Acrobat will launch and you can click through the menus but the moment you try to open something it will lock up again.

Interestingly, the AdobeCMapFnt09.lst file doesn't populate properly on a network account when you open it via TextEdit vs. if you open this file in TextEdit from a Mobile or local account.

Hope this helps someone find a solution to this issue plaguing all the network admins out there.

Report · Feb 20, 2009

Hi

I also have the exact same error. When I spoke to a techie they said that they are aware that windows has the problem and it would be fixed as soon as they release the update. They could also not inform me as to when the update would be released.

Has anyone in the meantime found a fix to the problem.

Report · Feb 20, 2009

I found a solution to this issue for Network Users running 10.5.6

1. Log in as a Network User
2. Go to /Users/Shared/
3. If you are on an Intel based Mac create a folder in /Users/Shared/ named 9.0_x86 if you are on a Mac that is a G5/G4 create a folder named 9.0_ppc

At this point you should have created either
/Users/Shared/9.0_x86/
/Users/Shared/9.0_ppc/

4. Go to ~/Library/Application Support/Adobe/Acrobat/ and trash the 9.0_x86 or 9.0_ppc folder contained within
5. Go to Applications/Utilities/ and open Terminal
6. Enter one of the following into the Terminal
If you are on an Intel based Mac enter
ln -s /Users/Shared/9.0_x86 ~/Library/Application\ Support/Adobe/Acrobat
If you are on a G5/G4 Mac enter
ln -s /Users/Shared/9.0_ppc ~/Library/Application\ Support/Adobe/Acrobat
7. Open up Acrobat 9 and it should work!

What this does is create a symbolic link on the network location to the folder we created in the Shared which resides on the hard disk so the Organizer90 file doesn't stall during creation.

This also fixes Reader 9.0

Report · Apr 09, 2009

Jason

Thanks for the tip. It's working for us as a temporary fix. Thankfully, not too many copies of Acrobat 9 deployed yet, and they are all on the same platform [PowerPC].

gregory

Report · Apr 14, 2009

I have the same problem as everyone here. In addition to Acrobat 9 problems, Illustrator just bounces in the dock and updates fail. All other apps work fine as a network user. If I switch over to a local accout, all work with no problems.

Report · Feb 22, 2010

Jason - Thanks. I am running a network account under 10.6.2 for server and clients. I followed your instructions but using Pathfinder and it has worked a treat.

For those who prefer the GUI way of doing things I did the following:

Moved ~/Library/Application Support/Adobe/Acrobat/9.0_x8.6 to /Users/Shared/Adobe/Acrobate/9.0_x86
In Pathfinder I then made a symbolic link of the new folder (File>Make Alias>Make Symbolic Link)
Moved the symbolic link to where the original folder had been and deleted of the "Link" suffix to the name so it read 9.0_x86
Fire up AAP 9.3

Hope this stays working.

Report · May 04, 2011

I tried the terminal fix and the folder move fix but this one, creating a folder alias, worked for me!

Thanks FrancisBrand!

Report · May 06, 2011

We had the same problem with Acrobat 9 Pro and some issues with Flash CS5 (test video function resulted in an file not found error).

I made a simple script that solved both problems for all our students.

To make it work you have to populate the file users.txt with your users home folder names.

I did it with: ls /Volumes/RAID/students > users.txt

Then I ran the script as root on the server that holds all the home folders:

############################################################################################

#!/bin/bash

while read USER
do
 rm -rf /Volumes/RAID/students/$USER/Library/Application\ Support/Adobe/Acrobat
 rm -rf /Volumes/RAID/students/$USER/Library/Application\ Support/Adobe/Flash\ CS5
 mkdir -p /Volumes/RAID/students/$USER/Library/Application\ Support/Adobe/Acrobat
 ln -s /Users/Shared /Volumes/RAID/students/$USER/Library/Application\ Support/Adobe/Acrobat/9.0_x86
 ln -s /Users/Shared /Volumes/RAID/students/$USER/Library/Application\ Support/Adobe/Flash\ CS5
 cp -a /var/root/resources/com.adobe.acrobat.90.sh.plist /Volumes/RAID/students/$USER/Library/Preferences/
 chmod 777 /Volumes/RAID/students/$USER/Library/Preferences/com.adobe.acrobat.90.sh.plist
done < users.txt

############################################################################################

This fixed all the problems we had with both products.

The file /var/root/resources/com.adobe.acrobat.90.sh.plist is a copy from my own Library/Preferences after i started Acrobat 9 Pro, let it it (Acrobat) update and it created the file.

The reason I copy it to every students /Library/Preferences is that now that I have avoided the crash at startup Acrobat 9 Pro will try to auto update itself and that requires Admin password and I do not want to give that to 500+ students.

The reason for linking to /Users/Shared instead of /Users/Shared/Adobe/Acrobat/9.0_x86 and Flash CS5 is that I don't know that everybody has tried to start the programs.

I belive this "fix" is valid for all Adobe products that refuses to work in an environment with remote home folders and we will add more of them to the script if we need to.

CS5.5 is out now and I think we will install it everywhere soon. I do hope Adobe have considered these old issues in their new relesel but if they havn't I am convinced the "fix" will be applicable on CS5.5 too.

Report · Feb 22, 2009

I had the same problems as all you folks. Jason's solution works well with me. Amazing tht the Adobe folks were not able to give me the solution - this is a serious bug Adobe is carrying over since Acrobat 7 - previous versions did just not open the Organizer, but at least they did not crash.
I start having doubts about Adobe taking bugs very seriously... In any case, thanks to Jason.

Report · Feb 23, 2009

You'll find the solution at
http://www.adobeforums.com/webx/.59b660c2/34?@@
At least, it worked flawlessly for me.

Report · Feb 25, 2009

I have 800+ Design-Students on 100+ Intel and PPC-Networked Mac's.

I can not tell them all to do this stuff every Time they log in and want to use Acrobat 9.

Does anyone have an Idea how to make it work for all ??

Thanks, Achim

Report · Feb 25, 2009

Achim, how are your user accounts managed (AD, OD)? I'm thinking you could use ARD to push out the folders into the Shared User on all the machines. You could either do it in two batches, one for Intel and one for PPC or send both folders to all machines.

The second part is the tricky part. Could you add a login script to each user that creates the symbolic link when they log into a machine? The issue then would be separating the users by machine type and creating different scripts.

This assumes that you have no classrooms with a mix of PPC and Intel boxes.

Hope this has been of some help.

I am currently telling all of my corporate clients not to buy Acrobat 9 until this issue is resolved by Adobe.

Report · Mar 04, 2009

This workaround still failed for me. I'm part of the support team at a school.

With Open Directory services / mounted NFS shares for home directory, Adobe Acrobat Pro 9 has yet to open. OSX 10.5.6, Intel Imac.

However, Acrobat Reader in the same version has no issue. As always, local user has no problems. The last output before every crash is:

3/3/09 12:33:27 PM authexec[1565] executing /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat
Pro.app/Contents/Frameworks/AdobeSelfHealing.framework/Resources/MoverTool

3/3/09 12:33:27 PM [0x0-0x7b07b].com.adobe.Acrobat.Pro[1561] terminate
called without an active exception

Acrobat 8 Pro reveals no such issue. Same machine, same network user, different OS partition...

Report · Mar 04, 2009

Heya everyone, i had the same issue with network home directories with hundreds of users, and i i had to get them up pretty quick smart, here is how i did it, it gets around the launch issue and also the authenticate issue most of the time as long as you have launched both programs as the default admin user on your gold image.....

in short I already have Network Home Redirection running to reduce the load on the servers for things like office and cache files... so basically I added a redirect for the appropriate application support for acrobat as well... but here is step buy step from scratch..

firstly install NHR on your main gold image - http://www.jochsner.dyndns.org/scripts/NHR.html
then log in as root and navigate to /etc/hooks
Open LIclean.hook with Xcode or something similar and modify the script in the following places....

#This section will delete the Fonts etc....

Add line
'i' rm -rf "$home_loc"/Library/Application\ Support/Adobe/Acrobat/9.0_x86

#This will copy several Microsoft folders of the local admin user.... etc

add line
'i' cp -R /Users/$LocalAdminUser/Library/Application\ Support/Adobe/Acrobat /tmp/$1/Adobe/

#This last section will set up symbolic links for the current user.....

Add lines
'i' ln -s /tmp/$1/Adobe/9.0_x86 "$home_loc"/Library/Application\ Support/Adobe/Acrobat/
'i' ln -s /tmp/$1/Adobe/9.0 "$home_loc"/Library/Application\ Support/Adobe/Acrobat/

and this should sort the issue out.... basically you are simply copying the default admin app support for acrobat to a tmp directory and then creating a symbolic link, but this is happening as a login that runs when a network user logs in.

Most important thing is that the main admin user (UID 501) has launched these apps so that the application support files are there.... otherwise this will not work...

If you get really stuck then i guess you can email me and i will try to help seeing as support is not playing ball and it is start of semester....

Rene

Report · Mar 06, 2009

Just noticed a slight typo in these, none of the lines should have 'i' at the beginning - not sure where they came from, and there should also be a a line

rm -rf "$home_loc"/Library/Application\ Support/Adobe/Acrobat/9.0
if you are running ppc machines

so to be nice and clear for Intel machines do the following

#This section will delete the Fonts etc....

Add line
rm -rf "$home_loc"/Library/Application\ Support/Adobe/Acrobat/9.0_x86

#This will copy several Microsoft folders of the local admin user.... etc

add line
cp -R /Users/$LocalAdminUser/Library/Application\ Support/Adobe/Acrobat /tmp/$1/Adobe/

#This last section will set up symbolic links for the current user.....

Add lines
ln -s /tmp/$1/Adobe/9.0_x86 "$home_loc"/Library/Application\ Support/Adobe/Acrobat/

============

for PPC machines do the following

#This section will delete the Fonts etc....

Add line
rm -rf "$home_loc"/Library/Application\ Support/Adobe/Acrobat/9.0

#This will copy several Microsoft folders of the local admin user.... etc

add line
cp -R /Users/$LocalAdminUser/Library/Application\ Support/Adobe/Acrobat /tmp/$1/Adobe/

#This last section will set up symbolic links for the current user.....

Add lines
ln -s /tmp/$1/Adobe/9.0 "$home_loc"/Library/Application\ Support/Adobe/Acrobat/

Report · Oct 27, 2009

I'm am happy to have found a solution to this problem, with help from the information in this thread. My company uses Open Directory on a Mac OS X server to manage a handful of public machines that have the Adobe Creative Suite 4, and this bug has been driving everyone crazy. We use network homes that are located on a file server. If you have a similar setup you can use the OS X Server's Workgroup Manager to create folder redirectors. I'm not going to get detailed about how to manage clients in OS X Server, as there is plenty to read about that in the Apple Support pages. I'll just explain what I did in our environment and hopefully you can use this information in your own.

The public machines are all MacPros. (this is important because they are all Intel machines) They are all bound to the domain and are in a Computer Group called Public MacPros. In the Workgroup Manager I select this Computer Group and choose the Details tab of the Preferences pane. If you haven't already, you'll need to add the standard manifests by pressing + and choosing the ManagedClient from /System/Library/Core Services. Once this is added you should see an item called Folder Redirection. You should edit that (click the pencil) and add a Key so it looks like this.

If you can't read that the crucial strings are Destination Folder Path /Users/Shared/9.0_x86 and Folder Path ~/Library/Application Support/Adobe/Acrobat/9.0_x86

The next time I logged into a public machine with a network account, I saw a symbolic link "alias" in the proper folder of my home's Library. Acrobat launched without a flaw.

I hope this helps other people.

AL

Report · Nov 18, 2009

Hi Deaderick,

do you have the same for PPC Macintosh please?

I'd try to change X86 with ppc but that not run.

Thanks

Acrobat Pro 9 crashes when opened on network accounts

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