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AcroPDFImpl64.dll crashes when PDF is accessed via ActiveX/Webbrowser Control x64

New Here ,
Jun 23, 2021 Jun 23, 2021

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Hello,

 

We found a bug which has been introduced with the newest Adobe Reader DC update. It affects all our customers.

 

Steps to reproduce:
1. Create a 64 Bit C# application (32 Bit Works)

It can be a one-liner like

webBrowser1.Navigate("D:\test.pdf");

or

axAcroPDF1.src="D:\test.pdf";

or

axWebBrowser1.Navigate("D:\test.pdf");


2. In the application, use ActiveX, or WebBrowser control and open/navigate to "C:\documentname.pdf"

 

Expected result: PDF shows up

 

Actual result: Screen stays gray. In the Windows Error Reporting you will see that AcroPDFImpl64.dll has crashed.

 

Name der fehlerhaften Anwendung: HsRunStarter.exe, Version: 8.0.0.0, Zeitstempel: 0x60d0a93a
Name des fehlerhaften Moduls: AcroPDFImpl64.dll_unloaded, Version: 21.5.20048.43252, Zeitstempel: 0x60b07ef8
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000059f39
ID des fehlerhaften Prozesses: 0x1b7c
Startzeit der fehlerhaften Anwendung: 0x01d7680d15d9e38e
Pfad der fehlerhaften Anwendung: D:\CORA2012\BAP\bin\HsRunStarter.exe
Pfad des fehlerhaften Moduls: AcroPDFImpl64.dll
Berichtskennung: 7672e4f7-7674-4f1e-80dd-a7b7e4a8415a
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

 

Unfortunately, I have no possibility to reach the developers of Adobe. The https://acrobat.uservoice.com/ page shows an error once I try to submit the bug report and https://tracker.adobe.com/#/add_bug does not contain Adobe Reader.

 

What can we do? Thank you for your help.

 

Best regards,

Daniel Marschall

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New Here ,
Jun 23, 2021 Jun 23, 2021

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( Edit: Of course, I mean C:\\test.pdf  )

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Community Beginner ,
Jun 29, 2021 Jun 29, 2021

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Thanks for posting this research, @Daniel Marschall ! We're having the same problem deploying a CHM file with an embedded PDF. Microsoft's CHM viewer shows the exact result you explain. I was able to create a bug report on User Voice. https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/43724160-bug-can...l

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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Hi Stephen Rhea,

 

Thank you for reaching out to us. Sorry for the inconvenience you are facing.

Is the issue started happening after upgrading to the new MS patch?

If yes , then could you please share the MS patch you are having.

 

Also please provide the debug view logs by following below steps:

Steps to generate the logs are as follows:

Create a registry Key “BrowserLogging” under:

For Reader: HKCU\Software\Adobe\Acrobat Reader\15.0\
 
Under this key user needs to create a DWORD Value “bEnableBrowserLogging” and set it to 1 to enable logging.

After creating the registry, it should look like:

For Reader: HKCU\Software\Adobe\Acrobat Reader\15.0\BrowserLogging\

At this path you should have a REG_DWORD bEnableBrowserLogging with value 1.
 
Download debugview.exe from https://technet.microsoft.com/en-us/library/bb896647.aspx
 
1.      Run DebugView.
2.      Don’t close DebugView.
3.      Clear Debug View logs using "Edit->Clear Display" or CTRL+X

4.      Open PDF in IE using current workflow till you gets the error.

5.      Save logs in DebugView. (Use save as, because debugview sometimes overwrite the logs)
6.      Exit DebugView.
7.      Send the logs.

 

Thanks,

Abhishek Ranjan Singh

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New Here ,
Jul 05, 2021 Jul 05, 2021

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The same problem with Access:

Name der fehlerhaften Anwendung: MSACCESS.EXE, Version: 16.0.14131.20278, Zeitstempel: 0x60da3401
Name des fehlerhaften Moduls: AcroPDFImpl64.dll_unloaded, Version: 21.5.20048.43252, Zeitstempel: 0x60b07ef8
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000059f39
ID des fehlerhaften Prozesses: 0x1a0c
Startzeit der fehlerhaften Anwendung: 0x01d7718c61a34d0b
Pfad der fehlerhaften Anwendung: C:\Program Files\Microsoft Office\Root\Office16\MSACCESS.EXE
Pfad des fehlerhaften Moduls: AcroPDFImpl64.dll
Berichtskennung: 6ebee193-3a0e-47de-8e83-2f76dad4bc37
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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LATEST

Hi Automatic Systeme16E5,

 

Thank you for reaching out to us. Sorry for the inconvenience you are facing.

Is the issue started happening after upgrading to the new MS patch?

If yes , then could you please share the MS patch you are having.

 

Also please provide the debug view logs by following below steps:

Steps to generate the logs are as follows:

Create a registry Key “BrowserLogging” under:

For Reader: HKCU\Software\Adobe\Acrobat Reader\15.0\
 
Under this key user needs to create a DWORD Value “bEnableBrowserLogging” and set it to 1 to enable logging.

After creating the registry, it should look like:

For Reader: HKCU\Software\Adobe\Acrobat Reader\15.0\BrowserLogging\

At this path you should have a REG_DWORD bEnableBrowserLogging with value 1.
 
Download debugview.exe from https://technet.microsoft.com/en-us/library/bb896647.aspx
 
1.      Run DebugView.
2.      Don’t close DebugView.
3.      Clear Debug View logs using "Edit->Clear Display" or CTRL+X

4.      Open PDF in IE using current workflow till you gets the error.

5.      Save logs in DebugView. (Use save as, because debugview sometimes overwrite the logs)
6.      Exit DebugView.
7.      Send the logs.

 

Thanks,

Abhishek Ranjan Singh

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LEGEND ,
Jul 05, 2021 Jul 05, 2021

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Did anyone report this problem to Adobe yet? They will not act on discussions in the community forums.

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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Hi Daniel Marscall,

 

Thank you for reaching out to us. Sorry for the inconvenience you are facing.

Is the issue started happening after upgrading to the new MS patch?

If yes , then could you please share the MS patch you are having.

 

Also please provide the debug view logs by following below steps:

Steps to generate the logs are as follows:

Create a registry Key “BrowserLogging” under:

For Reader: HKCU\Software\Adobe\Acrobat Reader\15.0\
 
Under this key user needs to create a DWORD Value “bEnableBrowserLogging” and set it to 1 to enable logging.

After creating the registry, it should look like:

For Reader: HKCU\Software\Adobe\Acrobat Reader\15.0\BrowserLogging\

At this path you should have a REG_DWORD bEnableBrowserLogging with value 1.
 
Download debugview.exe from https://technet.microsoft.com/en-us/library/bb896647.aspx
 
1.      Run DebugView.
2.      Don’t close DebugView.
3.      Clear Debug View logs using "Edit->Clear Display" or CTRL+X

4.     Open PDF in IE using current workflow till you gets the error.

5.    Save logs in DebugView. (Use save as, because debugview sometimes overwrite the logs)
6.      Exit DebugView.
7.      Send the logs.

 

Thanks,

Abhishek Ranjan Singh

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