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Adobe Acrobat X1 Pro

New Here ,
Feb 16, 2017 Feb 16, 2017

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I was given this product for Christmas, brand new in a sealed box. Every time I have tried to license the software, I see Invalid Serial Number with the correct serial number that is on the inside of the box. Before today, the program allowed me to use it without the license, but as of today the program want the serial number. But it tells me it is invalid. And, sorry, I don't even know if this is the right place to post this. Thanks for any help.

[Moderator's note:  Moved from Acrobat Reader to Acrobat forum]

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Adobe Community Professional , Feb 16, 2017 Feb 16, 2017
Do you know where this product was obtained?  I'm afraid to say that counterfeit software is very common these days.  The knock-offs look very convincing until you try to activate them.   Since this is a user-to-user forum, we can't help you with serial numbers.  You would need to contact Adobe Customer Care directly.Contact Customer Care Nancy

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Adobe Community Professional ,
Feb 16, 2017 Feb 16, 2017

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Is your product an upgrade version?  You might need the serial from your qualifying version to activate this.

Find your serial number

Nancy

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 16, 2017 Feb 16, 2017

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It doesn't say anything about it being an upgrade version. It doesn't say anything on the box. The back states It is the complete solution for working with PDF documents and forms. ...

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Adobe Community Professional ,
Feb 16, 2017 Feb 16, 2017

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Do you know where this product was obtained? 

I'm afraid to say that counterfeit software is very common these days.  The knock-offs look very convincing until you try to activate them.  

Since this is a user-to-user forum, we can't help you with serial numbers.  You would need to contact Adobe Customer Care directly.

Contact Customer Care

Nancy

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 30, 2019 Oct 30, 2019

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Hi, I bought the product, some time ago, and it now crashes and won't open.  So I can't quote the licence number.  How can I reinstall or update?  

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LEGEND ,
Oct 30, 2019 Oct 30, 2019

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You  need the license number to reinstall. Maybe it was on the box.

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New Here ,
Oct 30, 2019 Oct 30, 2019

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It was purchased through a charity gateway - IT Exchange - for charitable use, so downloaded online.  

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