Adobe Sign Not Working

Community Beginner ,
Feb 22, 2021 Feb 22, 2021

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I'm getting the following error on Windows 10 with Acrobat DC when trying to request signatures.

Requested view is not available for the resource in the current state

 

When using Acrobat via Documentcloud, clicking on Request Signatures under Recomeneded Tools gets stuck on a 'Loading Adobe Sign' spinning circle.

 

Any suggestions?

 

Many thanks

William 

 

 

TOPICS
Crash or freeze, Create PDFs, Edit and convert PDFs

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Adobe Employee ,
Feb 22, 2021 Feb 22, 2021

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Hi William

 

Hope you are doing well and sorry for the trouble. As described, you are getting the error 'Requested view is not available for the resource in the current state' while using the Adobe Sign.

 

Please check the steps provided in the help page https://helpx.adobe.com/sign/kb/getting-an-error-while-using-post-megaSignId-views.html and see if that works for you.

 

Regards

Amal

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Community Beginner ,
Feb 22, 2021 Feb 22, 2021

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I'm not using the REST API so that article has nothing to do with how to resolve my paticular issue. 

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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I also have the same issue. Above directed help, information is not related to the issue. 

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Community Beginner ,
Apr 29, 2021 Apr 29, 2021

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Hi. My issue was because I had changed email addresses assigned to my account. After waiting a few days it sorted itself out.

 

 

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New Here ,
Oct 22, 2021 Oct 22, 2021

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I also have the same issue. The support chat center at Adobe is pretty unhelpful so I've been stuck in this loop.

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Hi there

 

Hope you are doing well and sorry to hear that. We would need some more information for a better understanding of the issue

 

- Would you mind sharing the steps/workflow you are doing and getting this error message?

 

- Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

- Have made any changes to your Adobe ID/email?

 

Also make sure you have the recent version 21.07.20099 of the application installed. Go to Help > Check for updates and reboot the computer once.

 

Regards

Amal

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New Here ,
Oct 28, 2021 Oct 28, 2021

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My issue is specific to trying to open/edit/use a TEMPLATE from the web-based https://documentcloud.adobe.com.

 

STEPS TO REPRODUCE:

 

  • Log into documentcloud. I've used both login screens:
  • Once logged in, under the "Documents" header, click on "Templates."
  • Select a pre-saved template and click any of the following links:
    • Open Template
    • Use Template
    • Edit Template
  • RESULT: an endless loop of "Loading Adobe Sign" which never resolves. (see screenshot attached)

 

A FEW NOTES:

  • I've tested this on Safari, Firefox, and Chrome, on three different machines. I arrive at the same result each time.
  • I am using the most current version of Adobe Acrobat DC (21.07.20099) however, this issue is not related to the app, where templates are not available (as far as I know). This issue is specific to the website - documentcloud.adobe.com.
  • I get the same result on any of the 4 existing templates I have saved to my account. These used to work, but they no longer allow my access to edit/use/open them.
  • The only change I've made to my Adobe ID recently was that I changed my first name from "James" to "Jim".

 

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Hi James!


Sorry for the delay in response.

 

Thank you for sharing the steps to reproduce the issue and reporting this.

Please confirm if the issue occurs only when you try to work with the templates.

Did you check if you can send the document for signature via documentcloud.adobe.com without any issues?

Also, try to use the new incognito window on Chrome and check if you experience the same behaviour.

 

Let us know about your findings as that will help us to further investigate this issue.

 

Thanks,

Meenakshi

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