An internal error has occurred

New Here ,
Sep 22, 2022 Sep 22, 2022

Copy link to clipboard

Copied

Bonjour
Besoin de votre aide.
J'ai ce message d'erreur " Une erreur interne est survenue " qui apparait dès que je clique sur un fichier PDF et qui bloque mon ordinateur pendant une quarantaine de secondes !
Une solution s'il vous plait ?
Merci

Screen Erreur Acrobat.jpg

TOPICS
Standards and accessibility

Views

40

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 23, 2022 Sep 23, 2022

Copy link to clipboard

Copied

LATEST

Hi sophieb46335013,

 

Thank you for reaching out.

 

Please let us know if the issue started recently.

It would be helpful if you could share the following logs with us

Procmon Logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html 

Crash logs: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html 

Share the Acrobat and OS versions on the machine.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines