Background image doesn't show when the pdf was generated from google docs

New Here ,
Mar 16, 2021 Mar 16, 2021

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I faced a problem here. Sorting many days only realised the issue was, whenever i have auto generated word document in google docs, i downloaded it, either in DOCX or PDF format, and trying to use Adobe Acrobat to add background, or even just color, the image/color will not show. And i saw an image icon at the top left corner.

 

After many tries, now i copy and paste the content of google docs into my MS Word, and save as pdf, I can add background to it. But is very tedious as i need to do a lot manual works to get the same result. All i need is just the mailmerge letter with my company letterhead in pdf copy.

 

It must be somewhere any setting issue that Adobe Acrobat rejected the google docs docx or pdf?

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hello!

 

Thank you for reaching out and sorry for the trouble.

 

As you are creating a PDF from Google docs, would you mind sharing any sample PDF with us so we can check it on our end? As per your description, it seems that it creating a PDF with an image. Check if you can select text in that PDF created. 

 

Please share the step-by-step workflow you do to create PDF and to add the background in that PDF for a better understanding.

Share the Acrobat and OS on the machine.

 

Thanks,

Meenakshi

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New Here ,
Mar 21, 2021 Mar 21, 2021

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From Google from, i have created the mail merge to generate google docs letters. Once i finished editing, i just download as pdf, hoping to add the letterhead as the background.

 

I will open the pdf file > edit pdf > more > Add background > Select file, however, the image file jpg or even i tried pdf image also, it doesn't show.

 

But if, i copy the content of google docs manually into my MS Word, then save as pdf file. then go into adobe acrobat and do the same "pdf file > edit pdf > more > Add background > Select file", my letterhead will show and i can create the letter.

 

Here i share with you the sample pdf that i have created using Google Docs Download, and also pdf i generated manually through MS Word.

 

Hope i can sort this out to reduce my manual process.

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LEGEND ,
Mar 21, 2021 Mar 21, 2021

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Without looking at the file, because I have often seen this kind of issue, I imagine the PDF was made with a white background already. A big white box behind everything. If you try to add a second background it will be behind the white box, so you won't see it. There is no solution to this. 

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New Here ,
Mar 21, 2021 Mar 21, 2021

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Thanks for your reply. I have checked, it was really with 4 layers of white boxes and grey boxes. I have to click the box and delete about 4 times only i can add background. 

 

Since couldn't find any solution, i think i just stick with my manual way of copy and paste to MS Word to regenerate it.

 

Thanks again.

 

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