Brother Printer won't print PDFs

[Guest]

Hello, my Brother Printer (HL-L23200) will not print PDFs opened with Adobe Acrobat DC. I have tried on both of my laptops and I wonder if there is something I can do? I tried restarting the printer, the laptops, updating the software. Sometimes I get a note saying the printer memory is full. I called the Brother customer service and they said it was on the PDF end (I can print other documents, Word, etc). Any help would be appreciated, thanks.

[AnandSri · Accepted solution]

Hello Soniak,

Sorry for the delayed response and inconvenience caused. Please refer to the following KB docs which discuss the similar issue and scenario Troubleshoot PDF printing in Acrobat and Reader Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Out of memory error when printing with Acrobat DC but not Preview Link: https://forums.adobe.com/thread/1860787

If the issue persists, please share the following details:

• Is it Acrobat or free desktop version of Adobe Reader DC installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
• Dot version of Acrobat or Reader DC installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
• Is it a Mac or Windows machine?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[lawsonharry]

My printer(Brother MFC L2701D) also not printing PDFs for the last 2-3 days. It is really annoying to me. I want to fix Brother printer offline on Windows 10 immediately. Please help!!!

[defaulti5j8km8y4jbp]

I have the Brother HL-5340D and Windows 10 pro 64 bit. I can print everything else just fine. I open adobe Acrobat DC and try to print. Nothing happens and Adobe causes the printer to be disconnected. I have to remove the printer and reinstall the printer. I tried to Print as Image, same thing. Adobe disconnects the printer and nothing prints. Tell me one thing do I have to pay a monthly fee to print a PDF document.

[defaulti5j8km8y4jbp]

I downloaded and installed Windows 10 update 2004 and now able to print the pdf document. I used the Print as image option.