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Can't save: "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

New Here ,
Jan 06, 2017 Jan 06, 2017

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I've seen this issue all over the internet when I've searched for an answer. And it looks like it has been around for years. The only solution I've seen is to close the window pane in Windows. But what about for Mac users?

I just bought a new macbook pro. I had a 2011 macbook pro previously, with Acrobat Pro X. I backed up my computer in time machine, started up the new computer, and restored the old computer's data to the new one. Everything is the same and works fine except that I cannot save PDFs when I edit them. The only workaround I've found is to open a new folder, which  I can "save as" to the new location, but then I can't save future edits there unless I send them to yet another new folder.

The error message is: "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

This is driving me crazy. Someone please help.

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Create PDFs, Macintosh

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correct answers 1 Correct answer

New Here , Feb 28, 2018 Feb 28, 2018
This worked for meIf your file/asset is in a folder that is synced with Google Drive, Drop Box, One drive or the like simply quit the backup/sync utility and then hit save on the file. Note: "Pausing" the sync may not allow a file save. You must quit the sync app.

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LEGEND ,
Jan 08, 2017 Jan 08, 2017

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I have occasionally seen this crop up but not regularly. Acrobat X is not really Sierra compatible. It mostly works, but maybe you are seeing where it does not.

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New Here ,
Jan 08, 2017 Jan 08, 2017

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Thank you. So does that mean that the solution is getting an updated version of Acrobat Pro?

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LEGEND ,
Jan 15, 2017 Jan 15, 2017

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Download a trial of the new version and see if it still happens. I have seen this happen even with Acrobat DC but it is not a regular occurrence. I don't know if the problem is the software or the fact that my files are are constantly being synced to the cloud. It doesn't happen regularly, but it does happen more with Acrobat, but some other software once in a while.

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New Here ,
Jul 20, 2017 Jul 20, 2017

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I too have been searching for an answer for this for a long time, in vein. None of the usual tricks like hiding the review pane, closing the folder, etc. worked for me. 

Desperate to solve the problem, I tried changing permissions in the folder properties in which I was trying to save the pdf files, and to my amazement, it actually worked.

After that, I went ahead and  changed permission to the users folder in which all my documents are located, and it solved my seemed to have solved my pdf saving problem once for all.

How to change permissions - Right click on the folder where your files are located, select properties, select security tab, edit permissions,  change it to full control.

A note of caution - this makes all files accessible for anyone to copy, modify, etc. - may not be a wise thing to do on a public computer or network.I did it for all users, since I am the only one who uses my laptop. If the internet is private and secure, selecting 'anyone' would be the best thing to do.

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New Here ,
Feb 08, 2019 Feb 08, 2019

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Brilliant! That security setting worked for me! Been trying to find a fix for ages. Thank you

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New Here ,
Jan 31, 2021 Jan 31, 2021

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You saved my job man, thank you!!!

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Community Beginner ,
Feb 02, 2021 Feb 02, 2021

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Not working for me. When I went to change my permissions, they were on Full Control already.

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New Here ,
Feb 02, 2021 Feb 02, 2021

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I found when I turned off the preview file option before opening, I was
finally able to save!

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New Here ,
May 18, 2021 May 18, 2021

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Yes, this worked for me as well! I was already in Full Control for the folder, but closing the File Explorer window that I used to open the pdf did the trick. I assume it was related to the preview view that I like to have in my File Explorer... good call!

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New Here ,
Feb 17, 2021 Feb 17, 2021

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I have been struggling!!!  Thank you!  This worked.

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New Here ,
Jul 22, 2017 Jul 22, 2017

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I was having the same issue and just realized this was being caused by having "FILE PREVIEW" enabled in my File Explorer. Not sure about on Mac, but on Windows you can turn this option OFF by hitting ALT+P in the Explorer.

As soon as I turned this off, I am now able to Edit AND Save without seeing that annoying "read-only" error message.


Hope this helps and good luck!!

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New Here ,
Aug 10, 2017 Aug 10, 2017

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Thank you Michael, and I would like to just map out these instructions for windows users,  as it worked superbly!

1. Click on File Explorer

2. At the top of the page, go to the far left pull down menu call "View" (it's the last in the row of File_Home_Share_View)

3. Click on View

4. To the right, the first box is the "Panes" box and gives you 3 icons to choose from. Click once on the "Preview Pane" option.

5. Like Michael said above, you can also use ALT P to toggle this choice on and off.

This worked for me perfectly.

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New Here ,
Aug 18, 2020 Aug 18, 2020

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Thank you so much for directions! It worked

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New Here ,
Jan 31, 2019 Jan 31, 2019

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Thank you so much Michael!  This worked great and so simple!

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New Here ,
Dec 12, 2019 Dec 12, 2019

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This SOLVED my problem!!!! Thank you, this was driving me crazy.

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New Here ,
Jun 04, 2020 Jun 04, 2020

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You are a amazing!!! I have been having this issue for EVER and the Alt-P suggestion fixed my issue! Thank you so so much 🙂

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New Here ,
Aug 18, 2020 Aug 18, 2020

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Thank you so much Michaeld! it worked

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New Here ,
Nov 17, 2020 Nov 17, 2020

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This worked perfectly thank you!

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Community Beginner ,
Feb 02, 2021 Feb 02, 2021

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Not working for me. The preview pane was off already.

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Community Beginner ,
Feb 03, 2021 Feb 03, 2021

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Update, bad news, good news.


Bad news: my usual workaround (saving the document with a new name each time) stopped working, with one document.

 

Good news: I was able to save the document to my desktop (Windows 10) instead of the folder where it belongs. I've now re-saved updated versions to the desktop, several times, no problems. No name change necessary.

 

When I finish with the document, I will try dragging it from the desktop to the appropriate folder.

 

Adobe: complaints about this go back YEARS. Please fix it.

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New Here ,
Jul 29, 2021 Jul 29, 2021

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Life saver! Thank you for this.

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New Here ,
Feb 28, 2018 Feb 28, 2018

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This worked for me

If your file/asset is in a folder that is synced with Google Drive, Drop Box, One drive or the like simply quit the backup/sync utility and then hit save on the file. Note: "Pausing" the sync may not allow a file save. You must quit the sync app.

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Community Beginner ,
Jun 22, 2018 Jun 22, 2018

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Yep, that was it for me, Google sync was waiting for me to respond to a save or remove. Once I did that, problem went away

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New Here ,
Jun 02, 2021 Jun 02, 2021

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Thank you, but how do I 'simply quit the back-up/sync utility'? I work on a Macbook Pro so this would mean turning-off the automatic saving to the ICloud for Desktop/Documents or something? I would still like to save my pdf's in the ICloud... 
This problem occured to me today.
Cheers 

 

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