Cannot move or delete a pdf file in Windows 10

New Here ,
Sep 12, 2015 Sep 12, 2015

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I have scanned a file to pdf on my Windows 10 PC. Now I cannot rename it or delete it. Whenever I try it says the file is in use. I have gone into Task Manager and closed any running application that has Adobe. This makes no difference and I still cannot move, delete or rename the file. The only way to delete is for me to reboot the PC. However, if I open the file in Acrobat DC the problem returns.

I have been looking around on the forum and found this problem dates back to 2012!!!! REALLY?????

I have now found a workaround to fix the problem but surely Adobe should have sorted a permanent fix for this by now. Not impressed

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Adobe Community Professional ,
Sep 12, 2015 Sep 12, 2015

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What software do you use to delete or rename the files?

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New Here ,
Sep 12, 2015 Sep 12, 2015

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I don't use any software. I just tried to delete as normal via Windows Explorer. If you are asking what the fix was I will happily tell you. Let me know

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Adobe Community Professional ,
Sep 12, 2015 Sep 12, 2015

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‌Windows Explorer is a software. Use a other file manager.

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New Here ,
Mar 07, 2021 Mar 07, 2021

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Ne seri!

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New Here ,
Sep 30, 2015 Sep 30, 2015

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The inability to delete a PDF file was also a problem in Windows 8 and continues in Windows 10. The problem is associated with use of the Preview Pane in Windows Explorer. There are 2 workarounds:

  1. In Windows Explorer, turn off the Preview Pane.
    (Alt+P, or click"Preview Pane" in the Windows Explorer tool bar.)
  2. If that doesn't work, use SHIFT+DELETE to permanently delete the file. (Caution: You won't be able to un-delete).

This bug only affects PDF files. Other file formats delete without issues in Windows Explorer.

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New Here ,
Apr 25, 2016 Apr 25, 2016

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This fixed my issue: Turn off the preview pane in Windows Explorer.

Thank you evollowitz!

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New Here ,
May 06, 2016 May 06, 2016

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I turned off the Preview Pane. This worked.
Thank you!

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New Here ,
Apr 25, 2017 Apr 25, 2017

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i can't believe this was the problem.. such a dumb thing.

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New Here ,
Jun 29, 2016 Jun 29, 2016

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Wonderful!! I have been trying to delete since I bought this computer over a year ago.

Close the preview option in file manager.  It is on the view tab. Once that was done deleting happened

FYI I am using windows 10

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New Here ,
Jul 09, 2016 Jul 09, 2016

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Simple solution evollowitz gave is to just hold "shift" + "delete"

Thank you so much!

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New Here ,
Nov 11, 2018 Nov 11, 2018

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All these methods are not useful, the notice said "The file can not be found."

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New Here ,
Dec 20, 2018 Dec 20, 2018

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Wow! So simple. I could not remove or open a .pdf file because admin access was not enough. I had tried so many things, and hours trying to find an answer. Shift + Delete permanently deletes the file, but who gives a darn! I refuse to not have the ability to delete anything on my computer - so thank you!

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New Here ,
Sep 18, 2019 Sep 18, 2019

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these steps did nothing. everytime I delete the file it re-appears

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New Here ,
Oct 05, 2019 Oct 05, 2019

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I want to fix this bug in my PC windows 10, Because i want prevent my PDF from deleting.

please tell me how can use this bug

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New Here ,
Feb 01, 2016 Feb 01, 2016

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So our office has invested the time and effort into a digital archive instead of a paper system.

And we seem to come across this issue when we upgrade.

How does Microsoft and Adobe not realise that previewing files without opening is so important when dealing with so many files, further to this being able to rename a file while viewing the contents in a preview panel or for that matter deleting the file also.

Its fundamental in the way end users work with digital files, how can you not test this to make sure it works.

Our company has upgrade many of its user Adobe Acrobat DC and this problem makes those subscriptions not very attractive as I spend hours looking for a solution to a problem I did not create.

An upgrade is usually an improvement I don't feel like that is the case for this product.

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New Here ,
Mar 06, 2016 Mar 06, 2016

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I'm sad to see that this problem still exists. It seems as though a work-around is necessary.

One thing someone mentioned is to use another software as your File Manager (instead of Windows Explorer). I found one called "FreeCommander" It can be downloaded here:

http://www.fosshub.com/FreeCommander.html

I downloaded and installed it. Seems to be a safe file (Norton didn't scream at me )

Another option is FileAssassin by Malwarebytes. Also safe and easy to use. You can find it here:

https://www.malwarebytes.org/fileassassin/

Hope this helps!

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New Here ,
Jul 26, 2019 Jul 26, 2019

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File Assassin saved my sanity.  THANK YOU !!!!!!!!!

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New Here ,
Mar 10, 2021 Mar 10, 2021

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FileAssassin did the trick!

Thanks for the recommendation!

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New Here ,
Apr 10, 2021 Apr 10, 2021

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File assassin worked! Yea!!!!

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New Here ,
Apr 16, 2021 Apr 16, 2021

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wonderful...thank u soo much.

only this did the job

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New Here ,
Jun 05, 2022 Jun 05, 2022

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LATEST

THANK YOU!!!  ❤️ ❤️ ❤️ 

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Community Beginner ,
Jul 08, 2016 Jul 08, 2016

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This only started happening with most recent Windows 10 and Adobe Acrobat updates.

Turning off the preview pane solved it. Man, that was driving me freakin nuts.

Forum support saves the day again!

Thanks folks!   🙂

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New Here ,
Jul 27, 2016 Jul 27, 2016

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Thanks we will give it a shot

am havjng the same issue

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Guest
Sep 15, 2016 Sep 15, 2016

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Sorry, but the "don't use the preview pane," "use another file manager," or "don't ever plan on recovering your deleted file" aren't viable work-arounds for as much as we pay for this product.

This is an issue that has been present for YEARS, and it's still not fixed.  I don't understand how other software developers have figured out a way to allow renaming or deleting a PDF file while previewing it, and Adobe and Microsoft can't put their tiny brains together and figure it out, but still manage to charge an arm and a leg for their products.

Our law office is trying to go paperless, so when we get correspondence in the mail, it is scanned into a common folder where it gets renamed and then moved to the appropriate client folder.  Sometimes things get scanned twice.  At any given time, I might have 100+ documents in this folder that need to be renamed.  If I have to open each document to see what it is, then close it, rename it, then open the next tome, and then repeat this over a hundred times, it becomes a HUGE waste of time.  I SHOULD be able to preview the document, rename it, hit tab and move on to the next.

Adobe, fix this. This is so frustrating.

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