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Cant cancel after 24

New Here ,
Mar 10, 2021 Mar 10, 2021

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I can't cancel my subscription and its been longer then 24 hours, There is no customer service line and everytime it says to talk to someone i click it and it takes me to a page with no resource help. I had a trial and tried to cancel it and it wont let me. It keeps trying to bill my card even though it cant, I do not want this subscription anymore.

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Activation, CC FAQ, Installation, New user

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Hello @patriiick0D44,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Mar 11, 2021 Mar 11, 2021

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Hi, Yea i made this because its been days and it still does not give me an option to cancel it so that it does not try to charge my paypal again, I have made sure all blockers are disabled and cookies are enabled and i still can not view or find the chat icon.

Everytime i click that link it just shows the same thing, I was not able to cancel it prior to the trail ending.

I can't find any numbers or chat support to talk to them.

patriiick0D44_0-1615503947133.png

 

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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++ Adding to the conversation see if you get support using the phone numbers listed here:

 

https://helpx.adobe.com/contact/phone.html

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