Case of the disappearing Acrobat X Pro Toolbars

[clavin007]

Hi all,

I have installed Acrobat X Pro together with CS6. Whenever I launch Adobe Acrobat X Pro, I don't happen to see any toolbars or menu bars on top. I have even uninstall and re-install again to no avail. I suspect it causing a clash with my graphics card, My graphics card specs is NVIDIA GeForce 9500 GS. I have updated the device driver as well.

However, the other Adobe CS6 products are doing fine. So what gives?

Here is the screen-shot taken :

Thanks for reading!

[prat_k]

Press the F8 on your keyboard and check it works for you.

[clavin007]

Hi prat_k,

Thanks for your reply. May I know what does F8 achieve? Is it some kind of refresh? No offense, but I think this is a more deep-seated problem than just pressing F8.

Strangely, When I was using Acrobat 9, it does not pose that problem. I felt by having Acrobat X Pro, it has much more problems than before.

Regards,

James

[Test Screen Name]

F8 is shown as View > Show/hide > Toolbar items > Hide toolbars.

[clavin007]

Hi Test Screen Name,

I have tried to press F8 but to no avail. In fact, I am going to post the screen shot here :

I have tried a few times to press F8 but it does not seem to reveal the toolbar.

Strange.

[kgator]

which tools are you looking for.  Adobe for some reason changed the tools to be on the side you can create a toolbar or show the navigation by right clicking any where on the menu, select page navigation and then show all page navigation tools.

[clavin007 · Accepted solution]

Hi kgator,

Well thanks for reading this. I have already managed to solve the problem of the disappearing toolbar. All you have to do is to right+click on the Acrobat application and under Compatibility > choose run this program Windows XP.

Strange, it works after that.

Cheers!

[Marc_Véron]

I had the same problem with Acrobat 10.1.12 (Win 7 64 Bit)

I changed compatibility to Windows XP and it worked. Then I switched off the compatibility mode - and it still worked.

Really strange.

[markt99k]

I've had the same (or apparently worse) issue for some months now. The menu bar AND the window's title bar sporadically vanish, and/or the menu bar vanishes and the tools move upward to occupy the title bar's space, but with odd gaps, as if it's fighting the video card. No other programs exhibit this weird behavior. Switching to XP compatibility seems to fix it but only until the first several commands are issued or another file is opened.

This makes the program almost unusable. I've done a full program repair twice with no change. Where would I start looking for the final solution?

Thanks in advance for any clues,

Mark

[Test Screen Name]

This sounds a bit like a known problem with a recent update to Kapersky antivirus.

[markt99k]

Is it indeed -- I just fixed it. For anyone in the same situation and running both Acrobat and Kaspersky, the fix is to download the installer for Kaspersky version 15.0.1.415, then uninstall the current Kaspersky, reboot, and install the version you downloaded. Kaspersky's forum reps will tell you this, but of course you have to know to suspect it in the first place, or, as in my case, hear about it here, many thanks to Mr./Ms. Test Screen Name. (Despite being able to contact all their users easily, Kaspersky evidently decided not to broadcast the information about the fix, earning a lasting scowl from me.)

The one bright spot is that when you uninstall Kaspersky you are given the option of saving your license info and program preferences, so you don't have to spend time reconfiguring it after the install. (But the reps don't volunteer this info either!)

[ScorpionAb]

Try this!

Go to Edit > Preferences

From Category select Page Display.

Under Rendering Pane uncheck the option 'Use 2D Graphics accelerator'

Then start Acrobat again.

[clavin007]

Hi abhishamster@gmail.com,

I have tried according to your instructions, but it still does not work at all after restarting Acrobat a few times.

Are there any other solutions?

[cristinat26566658]

Hy everybody.

The problem is because of Kaspersky antivirus. I called them and they send me the steps below.

Step 1 : Uninstall the Kaspersky you currently have. Kaspersky 2015 uninstallation guide is available here: http://support.kaspersky.com/11166
Step 2 : Install the latest version of Kaspersky. Please install Kaspersky Internet Security 2015 by following the instructions below:

1. Download the latest version of Kaspersky Internet Security 2015: http://usa.kaspersky.com/files/?file=kis&lang=en&pn=Downloads+%7C+Product+Updates+%7C+Kaspersky+Inte...
2. After the download is complete please run the downloaded file.

3. Follow the setup wizard.

4. At the activation step type in your 20-character activation code.

5. Detailed description of the installation process is available here: http://support.kaspersky.com/11173

Have a nice day!

[bcblmb]

None of the above worked for me.  After 1.5 hours I found my culprit:

What SOLVED my problem to view the Navigation Pane was to Deselect READING MODE (CTRL-H) under the View Menu.

Reading Mode had been accidently selected.  Once UNSELECTED, everything returned to normal.

Apparently there are multiple ways to hide the Navigation, Tool and Menu bars!!

bcb

[jvunguyen]

I got the same problem.

To solve it is easy  --if you know how to do 🙂

Just pull the window bar at the bottom up and the windows bar will show up.

Apparently, the windows is so large that it covers the windows bar.

That's all folks!