Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


double payment

New Here ,
Apr 20, 2021 Apr 20, 2021

Copy link to clipboard

Copied

Hello everyone,
I use Adobe Acrobat Dc Pro on behalf of my company.
I use the monthly payment plan, this month the payment I received is double.
I only changed my credit card details as the previous one expired without changing anything else.
Could you please help me?
is it possible to have an email to write about this problem?
Thanks in advance

TOPICS
General troubleshooting, How to

Views

26

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 20, 2021 Apr 20, 2021

Copy link to clipboard

Copied

Hi,

 

You would need to contact customer support to get that fixed - https://creativecloud.adobe.com/cc/?locale=en and select the "contact us" link.

[At least that is where the link is on my account]

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 20, 2021 Apr 20, 2021

Copy link to clipboard

Copied

LATEST

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Phone support: https://helpx.adobe.com/contact/phone.html

There's no support via email.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines