Error code: 1602

New Here ,
Jun 04, 2010 Jun 04, 2010

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I'm using Win7 professional edition, acrpbat reader downloaded an update but after I click on install i got an error message Error code: 1602, I tried to find a solution but there are no solutions.

Thanks

Arturo.

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correct answers 1 Correct answer

Explorer , Jun 14, 2010 Jun 14, 2010

[2010-06-13 15:27:08] GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2010-06-13 15:27:08]    File version: 1.0
[2010-06-13 15:27:08]    Build number: 5
[2010-06-13 15:27:08]    Revision number: 0

Your version of AdobeARM.exe is 1.0.5.0. Latest version is 1.1.7.0

[2010-06-13 15:33:46] Failed to navigate to URL: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
[2010-06-13 15:33:46]    Error Code: 0x2A

You probably won't find any files in C:\Progr

...

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Community Beginner ,
Jun 11, 2010 Jun 11, 2010

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I'm having a somewhat similar problem. I have Adobe CS4 Design Premium, and yet the Adobe Updater for Acrobat tries to run; when it does, it comes up with error 1602. (This machine does not have Reader.)

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Explorer ,
Jun 13, 2010 Jun 13, 2010

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This is possibly a Windows Installer error and not an Acrobat error. From the MS support site http://support.microsoft.com/kb/229683 error 1602 seems to be 'User Cancel Installation'!!!

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New Here ,
Jun 13, 2010 Jun 13, 2010

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error 1602 seems to be 'User Cancel Installation'

but then??? Do we need to just keep waiting?

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Explorer ,
Jun 13, 2010 Jun 13, 2010

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Acrobat Updater also has an Error 1602.

See this:  http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Reader_Updater.pdf

Unfortunately it seems they are still deciding on a solution. However it seems to indicate that it is possibly a permissions problem as it relates to SE_ERR_ACCESSDENIED which evaluates as: 'operating system denied access to the specified file'.

There are lots of references to this problem elsewhere especially on programming forums relating to the ShellExecute Windows API.

Do you have administrator rights on your PC?

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New Here ,
Jun 13, 2010 Jun 13, 2010

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Yes, I'm administrator when I tried to install the update.

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Advocate ,
Jun 13, 2010 Jun 13, 2010

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Can you post last section of info from AdobeARM.log file?

The file is in the User's Temp folder.

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New Here ,
Jun 13, 2010 Jun 13, 2010

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LeoAdobeX wrote:

Can you post last section of info from AdobeARM.log file?

The file is in the User's Temp folder.

Can you post last section of info from AdobeARM.log file?

The file is in the User's Temp folder.

[2010-06-13 15:25:09] Adobe ARM 1.0.0 logging started.

[2010-06-13 15:25:09] Command Line:

[2010-06-13 15:25:09] GetFileVersion(): C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe

[2010-06-13 15:25:09]    File version: 9.2

[2010-06-13 15:25:09]    Build number: 0

[2010-06-13 15:25:09]    Revision number: 124

[2010-06-13 15:25:09] ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

[2010-06-13 15:25:09] ProductName: Adobe Reader 9.2

[2010-06-13 15:25:09] ProductVersion: 9.2.0

[2010-06-13 15:25:09] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

[2010-06-13 15:25:09] ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

[2010-06-13 15:25:10] IsVistaOS returns 1.

[2010-06-13 15:25:10] IsUAC_Enabled returns 1.

[2010-06-13 15:25:10] IsVistaOS returns 1.

[2010-06-13 15:25:10] IsUAC_Enabled returns 1.

[2010-06-13 15:25:10] IsUAC_Enabled returns 1.

[2010-06-13 15:25:10] Using default ARM preference AUTO_DOWNLOAD.

[2010-06-13 15:26:03] ARMDownloader::BITS Error: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

[2010-06-13 15:26:03]    Error Code: 0x80200010

[2010-06-13 15:26:03] HTTPS and HTTP connection failed

[2010-06-13 15:26:03]    Error Code: 0x80200010

[2010-06-13 15:26:03] ** Setting Error Condition:

[2010-06-13 15:26:03]    Error Code: 0x578

[2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\AdbeRdr930_en_US.msi

[2010-06-13 15:26:03]    GetLastError(): 0x5 - Access is denied.

[2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\AdbeRdrUpd932_all_incr.msp

[2010-06-13 15:26:03]    GetLastError(): 0x5 - Access is denied.

[2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\ARM.msi

[2010-06-13 15:26:03]    GetLastError(): 0x5 - Access is denied.

[2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\

[2010-06-13 15:26:03]    GetLastError(): 0x5 - Access is denied.

[2010-06-13 15:26:03] Adobe ARM 1.0.0 logging finished.

[2010-06-13 15:26:56] Adobe ARM 1.0.0 logging started.

[2010-06-13 15:26:56] Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

[2010-06-13 15:26:56] ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

[2010-06-13 15:26:56] ProductName: Adobe Reader 9.2

[2010-06-13 15:26:56] ProductVersion: 9.2.0

[2010-06-13 15:26:56] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

[2010-06-13 15:26:56] ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

[2010-06-13 15:26:56] IsVistaOS returns 1.

[2010-06-13 15:26:56] IsUAC_Enabled returns 1.

[2010-06-13 15:26:56] IsVistaOS returns 1.

[2010-06-13 15:26:56] IsUAC_Enabled returns 1.

[2010-06-13 15:26:56] IsUAC_Enabled returns 1.

[2010-06-13 15:26:56] Found CommandLine preference AUTO_DOWNLOAD.

[2010-06-13 15:27:08] ArmUpdate record found.

[2010-06-13 15:27:08] GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

[2010-06-13 15:27:08]    File version: 1.0

[2010-06-13 15:27:08]    Build number: 5

[2010-06-13 15:27:08]    Revision number: 0

[2010-06-13 15:27:08] New file object: AdbeRdr930_en_US.msi

[2010-06-13 15:27:08] New file object: AdbeRdrUpd932_all_incr.msp

[2010-06-13 15:27:09] IsVistaOS returns 1.

[2010-06-13 15:27:09] IsUAC_Enabled returns 1.

[2010-06-13 15:33:46] Failed to navigate to URL: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows

[2010-06-13 15:33:46]    Error Code: 0x2A

[2010-06-13 15:33:46]    Error message: All other non caught scenarios

[2010-06-13 15:35:11] Command line: C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe

[2010-06-13 15:35:11] ShellExecute failed in RelaunchARM.

[2010-06-13 15:35:11]    Error Code: 0x2

[2010-06-13 15:35:11] ** Setting Error Condition:

[2010-06-13 15:35:11]    Error Code: 0x642

[2010-06-13 15:35:41] User canceled

[2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\ARM.msi

[2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

[2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\

[2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

[2010-06-13 15:35:42] Adobe ARM 1.0.0 logging finished.

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Advocate ,
Jun 13, 2010 Jun 13, 2010

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Thanks for the log.

By the way, your issue is related to Adobe Reader - next time please use Reader forum.

The error is indeed in  ShellExecute :

[2010-06-13 15:35:11] Command line: C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe

[2010-06-13 15:35:11] ShellExecute failed in RelaunchARM.

[2010-06-13 15:35:11]    Error Code: 0x2

Does not look like access problem though

Could be similar to the problem discussed here

http://forums.adobe.com/thread/620329?tstart=0

When you get to "Ready to install" dialog, check if any files exist in C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update

If they are, use the following solution:

This folder will have 4 files in it.

Make sure AdobeARM.exe file is version 1.1.7.0 and it has valid Adobe digital signature by right mouse click on the file and look at the file properties.

Copy all these files into C:\Program Files\Common Files\Adobe\ARM\1.0

Exit updater if present.

Start Reader and select Help\Check for updates menu.

Updater should be fine now.

If files do not exist,

Save AdbeRdr930_en_US.msi and  AdbeRdrUpd932_all_incr.msp from C:\ProgramData\Adobe\Reader\9.2\ARM folder somewhere

Exit updater - you may have to kill the AdobeARM.exe process from Task Manager

Install updates in the follwing order

first install  AdbeRdr930_en_US.msi

next install  AdbeRdrUpd932_all_incr.msp

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Engaged ,
Jun 14, 2010 Jun 14, 2010

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I had a similiar problem downloading and updating Office 2007 on my Windows 7 Pro 64-bit system. The way I got it to work is the following:

  1. Control Panel --> User Account. Click "User Account Control Settings"
  2. Set the slider in the panel to the bottom.
  3. Restart your system.
  4. Repeat step 1. Return the UAC Setting (slide) to the default security setting (usually second from top).
  5. Restart your system again.

This seems to be a bug in Windows 7 and Vista systems.

Good luck.

Ken Friedman

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New Here ,
Jun 15, 2010 Jun 15, 2010

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Thanks a lot to take time and gave me all this suggestions, but my compu doesnot have c:\programdata\adobe\.... directory, I found adobeARM.exe wih the version 1.0.5.0 then I had a great idea Why don't I go to adobe's web page download reader 9.3.2 to install it? Finally, My problem was solved, now no update available and no more errors code.

Thanks again.

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Explorer ,
Jun 14, 2010 Jun 14, 2010

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[2010-06-13 15:27:08] GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2010-06-13 15:27:08]    File version: 1.0
[2010-06-13 15:27:08]    Build number: 5
[2010-06-13 15:27:08]    Revision number: 0

Your version of AdobeARM.exe is 1.0.5.0. Latest version is 1.1.7.0

[2010-06-13 15:33:46] Failed to navigate to URL: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
[2010-06-13 15:33:46]    Error Code: 0x2A

You probably won't find any files in C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ as you haven't managed to connect to the download URL. Try cutting and pasting the URL into your browser to determine if you can actually reach the download page.

[2010-06-13 15:35:11] Command line: C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe
[2010-06-13 15:35:11] ShellExecute failed in RelaunchARM.
[2010-06-13 15:35:11]    Error Code: 0x2

Check that the above file actually exists (ReaderUpdater.exe) Error Code: 0x2 is 'The system cannot find the file specified'

[2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\ARM.msi
[2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

[2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\
[2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

AdobeARM is trying to update itself and is not able to. Check that the ARM.msi is present and accessible

A possible workaround is to manually download and install the updates or if you only use Reader, try uninstalling and install a freshly downloaded version.

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New Here ,
Jun 29, 2010 Jun 29, 2010

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Yes I am using Win 7 so does this mean we can never update?


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New Here ,
Jun 29, 2010 Jun 29, 2010

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I solved that problem downloading and installing adobe reader 9.3 from adobe's web page.

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New Here ,
Aug 31, 2010 Aug 31, 2010

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Awesome I do hope that fixes this issue.

JRATL

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