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EScript.api is crashing on i9 form

New Here ,
Aug 08, 2017 Aug 08, 2017

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Hello.  The latest version of Acrobat DC Pro (17.012.20093) is crashing while opening the i9 form.  Per the event the log, it's crashing on EScript.api.  When JavaScript is disabled in DC, the form does open however there's a warning at the top stating that JavaScript is required for the form.  DC crashes if the form is open from the browser or saved and then open from the desktop.  Is anyone else having the same issue with other fillable forms?

Form: http://www.uscis.gov/sites/default/files/files/form/i-9.pdf

Event log:

Faulting application name: Acrobat.exe, version: 17.12.20093.41392, time stamp: 0x597fa4bb

Faulting module name: EScript.api, version: 17.12.20093.41392, time stamp: 0x597fa25e

Exception code: 0xc0000005

Fault offset: 0x00067806

Faulting process id: 0x824

Faulting application start time: 0x01d3105252f8c2c7

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\EScript.api

Report Id: 7b8fd414-bcc1-4729-ad79-e54153691b9a

Faulting package full name:

Faulting package-relative application ID:

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correct answers 1 Correct answer

Adobe Employee , Aug 11, 2017 Aug 11, 2017

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html

Please try it out and let us know your feedback.

Thanks!

-ashu

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Community Beginner ,
Aug 22, 2017 Aug 22, 2017

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After making my post above, why did I get an email from adobe.com in Chinese?

Adobe Community

ご利用ありがとうございます。

このメールは、あなたが投稿した以下の投稿が当社のモデレータによって承認されたため送信されています。

Re: EScript.api is crashing on i9 form

投稿日
  2017/08/22 7:04


Well
  now we just updated to 11.0.21 and have the error of can't open the I9.

I guess there is still no fix or ETA...

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Adobe Employee ,
Aug 22, 2017 Aug 22, 2017

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Hi all,

11.x update containing fix for this issue is now available. All existing installations of Acrobat and Reader will automatically be updated with this patch. If you want, you may manually trigger this update by opening the application and visiting Help > Check for Updates.

Release notes:11.0.22 Out of cycle update, August 22, 2017 — Acrobat and Adobe Reader Release Notes 

Please let me know in case of any questions.

Thanks,

-ashu

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Community Beginner ,
Aug 22, 2017 Aug 22, 2017

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Just got the 11.0.22 update and it fixed the problem. Thanks.

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Adobe Employee ,
Aug 23, 2017 Aug 23, 2017

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LATEST

Great, thanks for confirming AdobeGeek47

-ashu

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