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Font changing when creating PDF from Word

New Here ,
Mar 27, 2017 Mar 27, 2017

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Hi,

When I create a PDF document from word, the font Times New Roman is getting changed to Times Roman.

Here I use the Acrobat Pro Dc for my conversion of word to PDF.

 

I found a similar blog Times New Roman in Word documents changes to TimesNewRomanPSMT in PDF documents (Create PDF)  explaining the problem.

 

Is there any solution to overcome this problem?

 

Can someone please help?

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correct answers 1 Correct answer

Community Expert , Mar 21, 2018 Mar 21, 2018

In Word go to the Acrobat ribbon and click on Preferences. Select the Conversion Settings profile you want to use and then click on Advanced Settings. Switch to the Fonts section and tick "Embed all fonts" (if it's not ticked already). If you want, save the profile under a new name and then use it when converting your file to a PDF.

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New Here ,
Dec 06, 2022 Dec 06, 2022

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I'm having exactly the same issue. I'm hoping that there's been some update/change to fix this (working on a mac). Embedding the fonts doesn't solve this problem for me. When I save a word document as PDF, I can either choose the print option which keeps the fonts but strips any hyperlinks or 'best for web', which keeps the hyperlinks but changes one of the fonts we use (Univers). The Create and Share Adobe PDF option in word doesn't work at all - it thinks about converting for a long time, then comes back with an error message that there's been an internal server error.

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New Here ,
Sep 09, 2020 Sep 09, 2020

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I am having a similar issue from Word to Adobe. The horizontal spacing of my characters is all wrong and very hard to read. There are spaces where their shouldn't be. It looks great in Word, but Adobe looks so unprofessional. Please help. I did ensure that I had the embed all fonts selection checked. 

 

Word Document.JPG

Adobe Font settings.JPG

Conversion to Adobe.JPG

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New Here ,
Sep 09, 2020 Sep 09, 2020

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Also... I am on Microsoft 2010, on Windows 10. with the most up to date version of Adobe.

Thanks!

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Sep 09, 2020 Sep 09, 2020

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Exactly how did you create the PDF?

 

If you simply used the Microsoft Save as and selected the file type as PDF, I could readily understand this problem happening even if you have Acrobat installed. (That PDF production method does not use any Adobe facility as opposed to the Save as Adobe PDF menu item!)

 

Otherwise, if you could post the sample PDF file showing this problem along with the corresponding Word file, we might better be able to assist you.

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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New Here ,
Sep 09, 2020 Sep 09, 2020

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Hi Dov,

I attached test files I created. I saved the file as a word document (.docx) first. Then I clicked on my Adobe Ribbon and Selected “Create PDF”. I created test files to upload but I don't see the option to add anything but video, pictures, links, or code.

 

Adobe Ribbon.jpg

 

Thanks!

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Engaged ,
Sep 09, 2020 Sep 09, 2020

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This is a problem on your PC. I just tried it, Calibri correctly inserted itself. I will also point out that in both cases Calibri is emebedged, but in you case it is not applied. Strange.

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Sep 09, 2020 Sep 09, 2020

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OK. I downloaded both files.

 

I opened your Word document in the latest version of Microsoft Word on Windows and used the Save as Adobe PDF function (the same as you would get from the ribbon). The resultant PDF file had no problems whatsoever.

 

The PDF file you provided actually does have the Calibri font embedded and interestingly enough, using Acrobat Pro DC Preflight, there is nothing technically wrong with the PDF file, but obviously the PDF being created isn't the same as what we get. Looking “underneath the covers” it looks like a totally different means of PDF generation.

 

EXACTLY what version of Acrobat are you using? It appears to not be the latest update.

 

FURTHERMORE, what version of Microsoft Word are you using? You mentioned running Microsoft 2010. Hopefully you don't mean Office 2010? Although Microsoft official support for Office 2010 will end at the end of October 2020 in terms of security issues, there have been many bug fixes in Word in the 2013, 2016, and the 2019 versions of Office. Much of what is generated for PDF actually comes directly from EMF generated by Word and passed to Acrobat's PDFMaker. You may have stumbled on a bug in Office 2010.

 

Have you seen similar problems using other fonts?

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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New Here ,
Jun 11, 2021 Jun 11, 2021

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Hi Dov,

I've read through all your instructions so far and thank you for helping us.

My problem is exactly the same. I use Verlag font in Word 365 and macro to make cross referencing maroon color. I then convert the Word file to Adobe using 4 options:

1) Save a copy, choose pdf and online distribution. The cross reference to Figure 1 works. But Verlag font changes to Calibri. The macro doesn't run. See the file "test convert word to adobe.pdf"

2) Print as pdf. Verlag font keeps unchanged. But the cross reference to Figure 1 doesn't work. Neither does the macro. See the file "test convert word to adobe 2.pdf"

3) Print as Adobe pdf. The same as 2)

4) Go to Acrobat tab, create pdf. The same as 1)

Please find attached the Word file and two pdf for your consideration, and looking forward to your advice.

Thank you.

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New Here ,
Feb 02, 2023 Feb 02, 2023

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Hi!

 

I am having the same issue with word changing fonds while exporting to PDF. I changed the settings in Word_Acrobat_Preferences_Advanced Settings_Fonts_Embed open Type fonts and I get an option to save the settings as "Standard.joboptions". Where should I save this settings so that the settings would be set in word?

Because after closing and opening word again the settings I set are not there anymore and I see "Embed Open Type fonts" is not there anymore also.

 

Anyone knows how to solve it?

 

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New Here ,
Sep 16, 2020 Sep 16, 2020

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None of these options worked for me. I finally chose the "Print" option and then "Print as PDF" in the lower left hand corner and that did it. 

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New Here ,
Aug 20, 2021 Aug 20, 2021

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Same here! Thanks for posting this suggestion. Going through Print in order to see/save the PDF maintained both fonts and hyperlinks on my Mac. 

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Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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This didnt work for me - I still get strange fonts in PDF. Any other suggestions?

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New Here ,
Aug 25, 2021 Aug 25, 2021

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Do you have font embedding turned on? You can do so in Preferences-->Save-->Embed fonts in the file

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Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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I did try that thank you but it did not seem to make a difference.

I'm not sure what is going on, it used to work fine, I didnt change anything and suddenly the font in PDF looks completely different.

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New Here ,
Jul 28, 2021 Jul 28, 2021

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I had the same issue, and even when I ticked the box for to embed the font it kept happening. (not sure if it was because of my new Macbook Pro.   I then tried ticking "Best for Printing" and this seemed to keep the font the same!

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New Here ,
Mar 21, 2023 Mar 21, 2023

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This works for me in terms of keeping the fonts the same, but doesn't carry over any embedded links to the PDF document.

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New Here ,
Aug 27, 2021 Aug 27, 2021

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Sir, i am experincing problem while converting ms access report as PDF font keeps on changing.

 

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Community Beginner ,
Nov 25, 2021 Nov 25, 2021

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This issue is not resolved!

I cant find where or how to embed fonts.

I tried every solution here and still have a problem.

I have no Acrobat Ribbon - I don't subscribe to Acrobat - I don't need it, but occasionally I need to save a word doc as a pdf.

It used to be easy to do this without any odd changing fonts. Was this made more difficult to try to force people to buy Acrobat? 

Are there any other ways to save a file in a format that does the same as Acrobat?

 

 

 

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LEGEND ,
Nov 25, 2021 Nov 25, 2021

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sharonie2, you seem to be complaining about Adobe's software when you aren't using any! Let's take your points.

- "I have no Acrobat Ribbon,  I don't subscribe to Acrobat". That makes sense.

- "occasionally I need to save a word doc as a pdf." That's fine. When you do this, you are using Microsoft Word and Microsoft's PDF Maker. No connection to Acrobat, no connection to Adobe. 

- "It used to be easy to do this without any odd changing fonts. " Perhaps Microsoft changed something.

"Was this made more difficult to try to force people to buy Acrobat? "  It's hard to imagine Microsoft would have done anything to force people to buy someone else's software.

 

It's clear though that if Word isn't doing what it should, you may be best served by posting in a Microsoft forum.

 

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Community Beginner ,
Nov 25, 2021 Nov 25, 2021

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Funny enough, I just did.

Word support suggest I get help from Adobe and now Adobe suggest I get support from Word.

Typical passing the buck!

 

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LEGEND ,
Nov 25, 2021 Nov 25, 2021

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To be clear, this isn't Adobe support. You can't talk to Adobe support because you aren't paying for an Adobe product.

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Community Beginner ,
Nov 25, 2021 Nov 25, 2021

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Thanks so much for your useful advice.

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New Here ,
Mar 17, 2023 Mar 17, 2023

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I have met this Font changes probem, too  when I create PDF from Word. I checked my PDF option and I have checked the option"embedded all font" but it doesn't work. I found in the list below to embed font from C/Window/Fonts, some fonts are missing.

 

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