help with error 16820

New Here ,
May 23, 2012 May 23, 2012

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help with error 16820 with trying to update acrobat

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Adobe Employee , May 31, 2012 May 31, 2012

Sounds like you have the Acrobat.com desktop (AIR) application installed.  This application is no longer supported.  I would suggest you uninstall it and simply use the web interface (http://acrobat.com) moving forward.

Sorry for the inconvenience.

-David

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Adobe Employee ,
May 23, 2012 May 23, 2012

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Moving this discussion to the Acrobat Installation & Update Issues forum.

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Adobe Employee ,
May 23, 2012 May 23, 2012

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LEGEND ,
May 24, 2012 May 24, 2012

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As mentioned, a lot of information is missing. What version of Acrobat (include subversion)? What version are you trying to update to? Are you trying to skip updates? (generally you can't skip) Are you doing the update from the help menu or by downloading the updates. Often the latter ends up being necessary.

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Adobe Employee ,
May 31, 2012 May 31, 2012

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Sounds like you have the Acrobat.com desktop (AIR) application installed.  This application is no longer supported.  I would suggest you uninstall it and simply use the web interface (http://acrobat.com) moving forward.

Sorry for the inconvenience.

-David

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