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I get a blank page rather than a form when trying to license Acrobat

New Here ,
May 01, 2023 May 01, 2023

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Hello!

 

I bought Adobe Acrobat Pro back in 2017 (one time purchase) and it has been running on my MacBook Pro happily ever since. Now that I have a new MacBook Pro (M2 chip) I tried downloading from the https://account.adobe.com/products page but when I am requested to sign in with my Adobe ID I get a blank page rather than a form. I have tried deleting the OOBE file or modifying its permissions but nothing seems to work. 

 

Please help! 

 

Best wishes

 

Robert Owens 

 

[Moderator moved the thread to the correct forum]

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correct answers 1 Correct answer

Community Beginner , Feb 14, 2024 Feb 14, 2024

Finally solved it by creating a new adminstator on the mac, opening up Acrobat 2020 in the new administrator user.  The sign in window populated and I was able to complete the registation.  Thank you so much for your help.  Found the answer here: https://community.adobe.com/t5/acrobat-discussions/acrobat-licensing-application-blank-screen/m-p/13013054#M367010.

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Community Expert ,
May 01, 2023 May 01, 2023

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are you trying to download the installation file?

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New Here ,
May 01, 2023 May 01, 2023

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Hi, I have successfully downloaded the .dmg file from the "products" page and have been told that the installation was successful when I went through the installation steps. Then, when I try and use Adobe Acrobat by clicking on the icon it requests that I sign in. But the screen is blank when I attempt to do so! Is this because the operating systems are slightly different versions, or that the chip is different or ... ? 

 

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Community Expert ,
May 01, 2023 May 01, 2023

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Note: Pre-August 2019 versions of Acrobat, Acrobat 2017, and Acrobat 2015 applications cannot be licensed on macOS 10.15 Catalina and later versions. Adobe recommends customers updating their Acrobat, Acrobat 2017, or Acrobat 2015 to the latest release. To update from within the application, on the Help menu, choose Check for updates and follow onscreen instructions to complete the update process.

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New Here ,
May 01, 2023 May 01, 2023

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OK, many thanks for the information. 

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Community Expert ,
May 01, 2023 May 01, 2023

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you're welcome 

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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I have same problem, but I have Acrobat 2020.  Trying to put it on Mac OS 14.3.1 (Sonoma) on a new M3 Mac Pro

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Community Expert ,
Feb 14, 2024 Feb 14, 2024

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you can use prodesigntools.com to download acrobat, https://prodesigntools.com/acrobat-dc-2020-direct-download-links.html

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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Thank you for your reply.  My Acrobat 2020 is a stand alone application.  I certainly don't want to work in the cloud.  All I want to do is reactivate my stand alone Acrobat

 

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Community Expert ,
Feb 14, 2024 Feb 14, 2024

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the links for both subscription and stand-alone versions are listed.

 

is that what you're seeking?

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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Thank you again.  Let me digest the link.  If I download the stand alone link, will my present registation number work on it.  Also, should I uninstall the present Acobat that I just downloaded from my account prior to reinstalling the new download. Thanks again

 

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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kGlad —

I just posted on the site, but I have a follow on question. I did download the stand alone link for MacOS 14.3. Earlier this AM, via my Adobe account, I downloaded what now looks to be an identical package installer. Same Modification date and same size. Do you think the download from the Prodesign tools site is actually different.

Thanks again

— Robert Johnson

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Community Expert ,
Feb 14, 2024 Feb 14, 2024

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you posted on the wrong thread and that's caused miscommunication between us.

 

if you already have the installer, what problem are you seeing?

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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After removing the prevously downloaded Acrobat 2020, I reinstalled the stand alone package and again opened it up.  It started the Licensing application but I just get a blank screen to sign in.  See the attached screenshot captures. Thanks

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Community Expert ,
Feb 14, 2024 Feb 14, 2024

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assign a different default browser.

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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I tried both Chrome and Safari. All up to date.  It does it seem that it gets to a web browser but rather stops at the blank screen in the Licensing Application.

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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"dosen't"

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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Finally solved it by creating a new adminstator on the mac, opening up Acrobat 2020 in the new administrator user.  The sign in window populated and I was able to complete the registation.  Thank you so much for your help.  Found the answer here: https://community.adobe.com/t5/acrobat-discussions/acrobat-licensing-application-blank-screen/m-p/13....

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Community Expert ,
Feb 14, 2024 Feb 14, 2024

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good to hear, and thank you for the update and info.

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