More tools components are being installed. We'll let you know when you can use this tool

[Cathy McInnis]

I have a 2 yr old Laptop, Lenovo.  Windows 10.  I just "installed" Adobe Acrobat Pro Thursday and there is an issue with some installations. I get the message "more tools components are being installed. We'll let you know when you can use this tool".  Also "There were some installation issues.  We're trying again". This has been happening since last Thursday.  I stopped the antivirus program and am using Google Chrome.  I cannot edit/rotate my PDF files, which I can do in Paperport with no problem.   Also, I've changed my account name, but in the virtual assistant, it still shows as the first one.  Virtual Assistant is a joke and doesn't understand what I'm trying to tell it, OR it takes you to your website anyway, so why bother with that?

[Nancy OShea]

Make sure your computer meets the minimum CPU & GPU requirements to run Creative Cloud apps & services.

Most Creative Cloud apps work on these operating systems:

• Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
• MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/acrobat/system-requirements.html

Resolve Network Connection Errors:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Hope that helps.

[Cathy McInnis]

Thank you for your suggestions, it is a 22H2.

[kglad]

what acrobat version or is it a current subscription version?

[Cathy McInnis]

As I stated before...........It's the latest version, which would be current.

[kglad]

then use the cc desktop app to uninstall (including preferences), restart your computer and then reinstall.

[Cathy McInnis]

thanks, I'll try that and let you know.

[kglad]

sounds good.  (and make sure you remove preferences - that's key.)

[Cathy McInnis]

I've re-installed Adobe and it seems to work, even though it still shows the same message with installation issues. I don't know where the preferences are.

[kglad]

when uninstalling you'll be given the option to remove preferences (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)

[Cathy McInnis]

When I re-installed, it did say it require an uninstallation, and then it copied over the old files and added new files.  So it MAY be good.........

[kglad]

if everything's working, leave it.

otherwise, again: 

use the cc desktop app to uninstall (including preferences), restart your computer and then reinstall.

[Cathy McInnis]

Thank you for your recommendation!

[kglad]

@Cathy McInnis 

you're welcome.  keep us posted if the problem recurs.