Order cancelled by Adobe, no given reason, no given contact details, wtf??

New Here ,
Jan 26, 2020 Jan 26, 2020

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Two questions:

1) what can I do now?

2) what damn customer service, exactly? Can't find any email or telephone number that doesn't direct you to their website?

 

Help, please!!

(and thank you! :)) )

 

"

We appreciate your recent order; however, we regret that we are unable to process the transaction at this time. At this time, you have not been charged and your Order number ADB091922002NZ has been cancelled. We appreciate your interest in Adobe products and apologize for any inconvenience.            

If you have any questions, please contact Customer Service.

 Thank you,

The Adobe Store Team

"

 

 

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Standards and accessibility

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Adobe Community Professional ,
Jan 26, 2020 Jan 26, 2020

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Adobe Store Team???

 

I've never  ever seen an Adobe store anywhere, like a Target or a Best BUY.

 

I know that Adobe, , Google, Microsoft and Apple append the term  store to their trademark name for users to go get apps from online store outlets, but not in the form of a physical  shopping center style outlet.

 

W t f  is right.

 

Please tell me that you didn't click on any links that were sent to you by email without verifying the email source first?

 

Please see below  what I posted for anothet user with a similar issue just yesterday:

 

Re: Scammed? 

 

If you suspect that security was compromised, alert Adobe directly using a more appropiate channel here: https://helpx.adobe.com/security/alertus.html 

 

Or contact the Adobe Customer Support Team directly to clarify if this was a legit email sent to you by Adobe.

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Adobe Community Professional ,
Jan 29, 2020 Jan 29, 2020

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Re: Scammed? does not work if you meant: Scammed? 

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Adobe Community Professional ,
Jan 29, 2020 Jan 29, 2020

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Thank you for spotting that.

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Adobe Employee ,
Jan 27, 2020 Jan 27, 2020

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Hi Davidt

 

We are sorry for the trouble.

 

++ Adding to the discussion

 

Please use the link (https://helpx.adobe.com/in/contact.html) to get connected to our support team. Please click on the dots in the lower right corner to start the chat.

 

Regards

Amal

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