Solution for Retina Display issues with Acrobat 11.0.04

[Luc_Leroy]

Hi,

There seems to be a problem some users experience upgrading to Acrobat 11.0.04 on Mac Book Pro's that support Retina Display.

In certain cases, Acrobat still runs in low definition and the setting "Open in Low Resolution" is checked and grayed-out (can't be changed).

One cause we've identified is a preference file that is not updated in certain cases and prevents the system from letting Acrobat running in Retina Display mode.

To fix it you can try this:

1. Uninstall Acrobat 11
2. Remove Library/Preferences/com.adobe.PDFAdminSettings.plist
3. Install Acrobat 11 again
4. Use Help/update to upgrade to 11.0.4

One of the knwon workflows is upgrading from a previous version of Acrobat that had been installed before a system upgrade, or from an old version of Acrobat such as 9 that is not supported on Mac OS 10.8.

Please share your experience here and let us know if doesn't solve your issue. We'll contact you case by case if needed, to make sure you can have Acrobat run in high definition.

Thanks,

Luc

[Jim_Pitre]

I have a new MacBook Pro Retina laptop with a 750 Gb solid state drive running OSX 10.8.5 with a new copy if Acrobat XI - 10.0.04

The scrolling is so bad as to be unusable in any practical sense. I've tried a number of the solutions proosed on this site to no avail. Preview works well, but Acrobat is useless.

Your suggestion to uninstall and then reinstall sounds fine, but I downloaded from the internet and am not sure if I can reinstall without the original DMG file

Suggestions ?

Jim

[Jim_Pitre]

Uninstalled and re-installed Acrobat XI - no improvement of the scrolling problem

I bought this version of Acrobat in June of 2013, and here it is 4 months later and still can't use it. Shows how ptifully incompetent Adobe really is.

Jim

[Luc_Leroy]

Hi Jim,

Have you tried to follow the directions provided above by Steven Yen? Other users in your case all managed to get it to work...

Thanks

Luc

[Luc_Leroy]

Jim:

Just saw your other posts.

So if I get it well, you have successfully installed and see pages rendered in hi resolution, however performance scrolling pages is poor?

Thanks

Luc

[fretnot]

Me as well; I uninstalled, reinstalled and still having the problem. This is incredibly disappointing.

[Steven_Yen]

Hi,

Thanks for using Acrobat product. Please install Acrobat 11 again and upgrade to 11.0.4.

Select Acrobat app, and check  File/Get Info,  "Open in Low Resolution" is grayed out or not?

If it is grayed out :

1. Check the follwoing setting in info.plist:

/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Info.plist

<key>NSHighResolutionCapable</key>

<true/>

if not set to true, change to true.

2. open terminal window and type the following

touch /Applications/Adobe\ Acrobat\ XI\ Pro/Adobe\ Acrobat\ Pro.app/

3. Check "open in Low Resolution" setting again.  

4. It should be turned on and uncheck

[hans_hansen]

Hi Steven,

I got the same problem with the Adobe Reader. Would you please tell me what I have to type in terminal to get the ability to uncheck the "open in Low Resolution" setting.

thanks!

[Steven_Yen]

Select Adobe Reader, select control and right-click mouse, select "Show package Contents"

1. Check the follwoing setting in info.plist:

/Applications/Adobe Reader.app/Contents/Info.plist

<key>NSHighResolutionCapable</key>

<true/>

if not set to true, change to true.

2. open terminal window and type the following

touch /Applications/Adobe\ Reader.app/

3. Check "open in Low Resolution" setting again.  

4. It should be turned on and uncheck

[andisho]

Could apply the trick, but to no avail.

Played around with the checkbox "Open in Low Resolution"

   ("niedrig aufgelöst öffnen" in German...)

Do the above described tricks by Steven_Yen (THANKS! a lot for this, Steven!)

Then,

in Finder:

     * go to Applications, Open Folder "Adobe Acrobat XI Pro",

     * mark "Adobe Acrobat Pro", open the information box (cmd-i).

Do a full cycle of

     * once starting with "Low resolution" checked,

     * then without.

For me it did the trick. Lets see if I can work now on the rMBP that should substitute my old crap Win7 machine;)

Andi

- AndiSHo

[tnaki]

Hi this sounds along the lines of what I am looking for. I upgraded my computer to a MacBook Pro with Retina and now my CS5 Suite is all blurry - that's Photoshop, Indesign, Illustrator, Bridge etc.

After seeing this post I can see that my Open in Low Res is ticked and grey so I can't change it - so I need to know how I can fix this for all my programs or the Suite as a whole?

[HelloHaggis]

tnaki -

CS5 doesn't have Retina support built in. So you are never going to get things like the icons and text in palettes to be Retina sharp. With CS6 retina support came along and of course Creative Cloud supports Retina.

[h2de]

i bought CS6 and comes with arobat pro X, ITS BLURRY and all updates are up to date. how do i fix this?

[Luc_Leroy]

Hi,

Acrobat X doesn't support Retina display like most applications released at that time - you will need Acrobat XI that you can get as stand alone or with Creative Cloud subscription for this.

Note that Reader XI (11.0.04) also supports Retina Display.

Hope this helps...

Thanks,

Luc

[jay_harlow]

Thanks Luc, this did work for me… after a bit of wrangling.

I had trouble with uninstalling/reinstalling Acrobat — after uninstalling (via the uninstaller in the Acrobat folder), Acrobat XI still showed as installed in CC.

The solution (from this article: http://helpx.adobe.com/creative-cloud/kb/cant-install-acrobat-aam.html) was to uninstall via Applications/Utilities/Adobe Installers. Even after the second uninstall, I needed to quit the Creative Cloud app and restart it before CC realized Acrobat wasn't installed and could reinstall.

Once I did that and updated, Acrobat's looking good.

[Walkingdead]

Works with no problem!!! Thank you.

[camilos12818557]

Hello

I have read most of these post but I still have no clue how to fix the problem with the low res in Acrobat XI.

What I tried:

- Uninstall and install it several times

- Uninstalled and deleted acrobat x

- check for low-res in the information box is still grey - no chance to change it

- The computer says it is not aloud for me to edit the .plist file (but I am the admin)

- The hint with the terminal also does not work, but maybe because I do not really now how to use terminal

It is annoying.

So:  What should I do? How could help me?

Thanks in advance!

[petja_tekstihuoltamo]

Check what is said above about updating (open Acrobat --> help --> updates). Update to the latest version and – wohoo! should work. I just installed Acrobat Pro today, realised there was a problem, found this discussion and this simple solution in five minutes, thankfully. The latest version seems to be Acrobat XI.0.10 already. Can't understand why the installation doesn't come in the latest version to begin with, though.

[JamesMDrakeMedia]

Installed for the first time on my MBP today. It installed 11.0.0 with crappy rez. Updated to 11.0.10 and it looks awesome! 5 minute fix.