Suppress sign-in

Report · Feb 22, 2024

We have been using a customized package on Acrobat Pro for 1 year successfully. Since we have a VDI environment we could not install Reader and Acrobat Pro at the same time in the Golden Image. Hence we use the Suppress sign-in feature, so that those who do not have a licence still can view pdf i Acrobat. Those with licence sign in and get access to all features.

This however stopped working just the other day. Those who sign in with licence get the same message as those not signing in when trying to for example create or edit files. "You don't have access to this feature, contact your IT-admin". Trying the customized package again with out the suppress sign in feature enabled it works fine for those that sign in, they get their licenced features. But of course those without login can't use it as the program will close if you don't sign in. I called support and they said that they had made some changes in the last days, something related to AI also. And he said that you now need an Enterprise licence instead of out current Teams licence to use the suppress login feature. Can someone very this? Thanks

Report · Sep 18, 2024

Hello,

I face the same issue with Enterprise license. When we customize the package to suppress the sign-in, the version changes to Adobe Acrobat Pro which we don't have license. If we keep the sign-in mandatory, the version changes to Adobe Acrobat Standard. We want to keep only one version in our organization and because of this issue, we have to customize adobe reader too.

Thanks,

Sunil