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The print menu won't work anymore since yesterday afternoon. Is it a known bug?

Explorer ,
May 11, 2016 May 11, 2016

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Hello,

Since yesterday afternoon it isn't possible to print anymore. If I select the print option within the pull down menu nothing happens anymore. Until yesterday afternoon I had the printer menu to select a printer, paper etc., but now nothings happens.

Please help bc the usual workflow isn't possible anymore.

Thanx

Anna

TOPICS
Macintosh, Print and prepress

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correct answers 1 Correct answer

Adobe Employee , May 19, 2016 May 19, 2016
Hi all,We have released a patch today that fixes the Mac Printing issue that was recently introduced (with May 10th release). If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch. More details about this release and bug fixes is available here: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update Please give it a try and let us know. Thanks,-ashu

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Adobe Employee ,
May 11, 2016 May 11, 2016

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Hi Anna,

Please let me know which OS are you using?

Does repairing Acrobat help?

Regards,
Rave

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New Here ,
May 12, 2016 May 12, 2016

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I have exact the same problem since today.

The print dialog doesn't open in any case. In all other application (InDesign/Pages etc) it works.

in the following screenshots of my software-status

Bildschirmfoto 2016-05-12 um 13.49.09.png

Bildschirmfoto 2016-05-12 um 13.49.24.png

thanks    hp

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Adobe Employee ,
May 12, 2016 May 12, 2016

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Hi All,

We have logged a bug# 4152231 for further investigation.

I have sent you individual emails for a remote sharing session so that we can check the issue.

Kindly respond to the same.

Regards,
Rave

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Community Beginner ,
May 12, 2016 May 12, 2016

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Is there a time frame for a fix on this problem. Its is quite difficult to run a print shop without the ability to print.

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New Here ,
May 12, 2016 May 12, 2016

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I've also started having this issue this morning.

I have an iMac (27-inch, Late 2013) running OSX Yosemite 10.10.5

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New Here ,
May 13, 2016 May 13, 2016

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Same problem. Spoke with tech from Adobe, he suggested I delete my printers and re-add them changing the name to not less than 10 characters no spaces. Did it. Still doesn't work.

Tried to contact support again by phone, but been on hold for a half hour with no response.

What is the work around for this?

Aarrrgghh!!!! (swear word, swear word, swear word!)

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New Here ,
May 13, 2016 May 13, 2016

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What worked for me:

Uninstall Adobe, empty the trash

Delete printer, empty the trash.

Restart

Add back printer with longer character name.

Download and install latest version of Adobe Acrobat Reader DC

Not a tech guy, but this worked for me.

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New Here ,
May 13, 2016 May 13, 2016

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Makes no sense that it is a printing queue problem. It's DC. They work fine with every other adobe product before and after and DC update. Gotta get this fixed fast. I'm in the printing industry and we use Acrobat all day long. Worked great up until this "update"

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New Here ,
May 13, 2016 May 13, 2016

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What worked for me:

Uninstall Adobe, empty the trash

Delete printer, empty the trash.

Restart

Add back printer with longer character name.

Download and install latest version of Adobe Acrobat Reader DC

Not a tech guy, but this worked for me.

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New Here ,
May 13, 2016 May 13, 2016

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Desperate, so I tried the uninstall/reinstall per RWInter195... didn't work... Still no print dialog window.

Also in the marketing/printing biz... kinda need to print from PDFs!!!

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Community Beginner ,
May 13, 2016 May 13, 2016

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Kathy, as a temporary solution until this is resolved, can you print from Preview or Acrobat Reader?

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New Here ,
May 13, 2016 May 13, 2016

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Yes... but not the same features available.

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New Here ,
May 13, 2016 May 13, 2016

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Reader has the same problem. At least mine does.

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Community Beginner ,
May 13, 2016 May 13, 2016

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OK, hope this works for other too but it worked for me twice. I uninstalled using AppCleaner but you can probably use the Uninstaller to uninstall. Then install Acrobat Pro DC version 2015.010.20056 and don't run any other updates. I tried updating after installing this version and it broke again so only install this version (Acrobat Pro DC version 2015.010.20056) and the dialog box came up for me.

Good luck everyone!

Forgot to mention to reboot after uninstall and then empty trash before installing.

BTW, only found this version online but should also work.

ftp://ftp.adobe.com/pub/adobe/acrobat/mac/AcrobatDC/1501020059/

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Explorer ,
May 12, 2016 May 12, 2016

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Hi Rave,

Thanks for taking time. My system is iMac 27'' Retina, OS 10.11.4.

I've done two new installations of Acrobat, but without any change.

Kind Regards

Anna

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Community Beginner ,
May 11, 2016 May 11, 2016

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Having the same issue as of today. We have 2 Mac Pro (Late 2013) computers on the latest OS as of today and only 1 of our machines is experiencing the problem. It persists after uninstalling and reinstalling Acrobat Pro DC, and occurs with all PDFs tested so far, including PDFs that print just fine on the other machine. We're both connected to the same printer on the same connection.

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New Here ,
May 11, 2016 May 11, 2016

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I'm having the same problem, running an iMac late 2013 with os 10.10.5

I was able to print pdfs just fine yesterday, however today when I go to print the same pdf nothing happens, no dialogue box or anything. I have uninstalled and re-installed as well as restarted, but no effect.

Its not a printer issue as I can print fine out of Preview.

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Community Beginner ,
May 12, 2016 May 12, 2016

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Same problem here on a Mac Pro OS 10.11.4. Printed pdfs fine until I updated Acrobat Pro DC yesterday and now will not print at all. Preview prints pdfs fine, as usual.

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New Here ,
May 12, 2016 May 12, 2016

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Exact same problem.

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Community Beginner ,
May 12, 2016 May 12, 2016

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same issue here. i have spent 3 hours on the phone support, they dont have an answer yet. It was because of an update they pushed out. so dont update.

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Community Beginner ,
May 12, 2016 May 12, 2016

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I've just now noticed that I'm not updated to the latest acrobat but my coworker is, which is why i can still print. This is because the creative cloud title bar drop down doesn't show acrobat updates - i only see that there's an update through the acrobat help menu, thankfully.

Question: Is there an easy way to roll back?

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Community Beginner ,
May 12, 2016 May 12, 2016

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Ok with another hour on the phone, We deleted Acrobat DC from creative cloud, and downloaded Acrobat XI from "tiny.cc/olddownloads" Acrobat XI has not had the no print dialogue problems on mac. so if you work in printing and have to print today, revert back to XI until the bug is fixed.

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New Here ,
May 12, 2016 May 12, 2016

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Well, I hate to be redundant, but Acrobat DC printed fine on OS X 10.11.4 until I did an update yesterday.  I uninstalled it and then reinstalled it with still no response to File>Print or Command-P.  Pick any .pdf, even the one I edited two days ago with Acrobat DC, and the same print failure occurs. Editing seems to be OK and other applications (e.g., Preview) can read and print all of the tested files.

Yeah, it breaks a long-established workflow.

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New Here ,
May 12, 2016 May 12, 2016

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I've been having the same problem. DC & Reader will not launch the print dialog box. I don't know if this had anything to do with it but there was a screen advertising  the ability to save to BOX and some other things. I chose to close the window since i've been in the middle of a print job. After that no more printing.

HELP!

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