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Updated e-signature not working as it used to

New Here ,
May 23, 2024 May 23, 2024

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Bonjour, 

 

Depuis la nouvelle mise à jour, lorsque je fais demander des signatures électroniques, mon fichier pdf se modifie. écriture plus grosse, case à cocher ne sont plus bonne, information manquante dans les champs texte, les dates ne s'affichent plus.

 

Est-ce qu'il y a moyen de revenir à l'ancienne version de signature électronique ou de ne pas avoir ce type de ''bug''.

 

Merci

TOPICS
General troubleshooting , How to , Modern Acrobat , PDF , PDF forms , Security digital signatures and esignatures

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Adobe Employee ,
Jun 19, 2024 Jun 19, 2024

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Hi François37596293wc5s,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please update the application to the latest version and check if you are still experiencing the same behavior. To learn more about the latest version, refer to the following help document: https://adobe.ly/4bbGoRh

 

If the issue still occurs, share the screen recording of the changes when you try to send the document for signature. 

Share the Acrobat and OS version numbers that are in use. We will get this checked.

 

Thanks,

Meenakshi

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