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Want to install the Acrobat_DC 64bit

New Here ,
Mar 08, 2021 Mar 08, 2021

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Hello all,

 

I am using Win10 (64 bit). after got the update from creative cloud, the software windows show Adobe Acrobat Pro DC (32-bit).

I dont know there have the difference or not in 32 / 64 bit, any ideas i can change it to 64 bit? Thank you

 

Eddie.

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Mar 09, 2021 Mar 09, 2021
If you are currently using an English-based version of Acrobat on Windows and are willing to do a bit extra work, you can access the new 64-bit version of Acrobat at https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html. Two warnings, though! (1) At this point, that is not an updater installer. Thus you must totally uninstall Acrobat and then install using the new installer. Note that this will not preserve many of your preferences. Be prepared for a bit of time and effort to cus...

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Adobe Employee ,
Mar 08, 2021 Mar 08, 2021

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Hi Eddie,

 

Thank you for reaching out.

 

There is nothing changed with Acrobat as it was always 32 bit. Only the 32 bit will now be shown with the application name. 

Acrobat 64 bit is currently not available in your region. For more details about the 64-bit application, please refer to the information provided in the drop-down for "Acrobat Reader DC 64-bit for Windows" in the following help link: https://helpx.adobe.com/acrobat/using/whats-new.html 

 

Let us know if you still have any questions.

 

Thanks,

Meenakshi

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New Here ,
Mar 19, 2021 Mar 19, 2021

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On 3/10/21 my Windows 10 version 20H2 64bit did a security update. Adobe Acrobat Pro 32 bit then attempted update and everything on my computer messed up. It reverted all my Microsoft 365 applications to Office 16. All internet browser's (Edge, Firefox, Chrome) freeze once opened and all applications when opened freeze. I can't even list all the error codes that came up over the next day or two. I was finally able to do a file fix, a C: drive fix, uninstall Adobe Acrobat Pro, get Microsoft 365 reinstalled, fix Windows security update, fix Firefox browser. Now am afraid to attempt to reinstall Adobe Acrobat Pro ( English version) because Windows 10 clearly states it no longer supports Adobe Acrobat Reader or I believe Explorer 11. When I try to download Pro, it looks like it's automatically attempting to download reader with it. Am I able to use Pro at all without creating a nightmare of a mess again or what do I do? All my other applications are also 64 bit, is this also creating issues with Adobe Pro? Help! I have spent hours upon hours trying to get this all sorted out. 

 

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Mar 19, 2021 Mar 19, 2021

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@MewmawTiff 

 

There is absolutely nothing that the Acrobat update could do to yield the problems you enumerate. It certainly doesn't uninstall Microsoft Office 365 (replacing same with an earlier version) or muck with your browsers (it has no way of doing anything like what you describe). The Acrobat update on approximately the same date was fairly minor.

 

And exactly where did you see anything that states or even intimates that Windows 10  “no longer supports Adobe Acrobat Reader?” That is simply not true. (By the way, you should absolutely not attempt to install both Acrobat Pro and Acrobat Reader on the same system. Acrobat Pro is a superset of Acrobat Reader and having both installed in parallel is an invitation to problems!) Downloading Acrobat Pro does not download Acrobat Reader with it; what makes you think that is the case?

 

The fact that the current version of Acrobat Pro is 32-bit has nothing whatsoever to do with the issues you are experiencing. 32-bit and 64-bit applications can and do work side-by-side without any problems.

 

Some things to consider:

 

It is known that the March 2021 “Patch Tuesday” Windows 10 updates were somewhat problematic and depending upon one's system configuration, caused printing problems and BSODs (Blue Screen of Death system crashes). Microsoft apparently pulled and then re-released their updates within a week. Note that it is generally prudent to set Windows 10 Pro to delay installations of new updates such as you would receive each Patch Tuesday for a week or so. (I would also strongly recommend that you disable automatic Acrobat updates and check for them and apply them manually a week or so after they are released! And certainly don't do such updates at the same time as you are updating the operating system.)

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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New Here ,
Mar 20, 2021 Mar 20, 2021

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Hi Dov,

I appreciate your quick response! I also apologize as I typed Adobe Reader and it is Adobe Flash Player that I meant and that is no longer supported in Windows. Until the 10th I have never had any problems with Adobe. I should also mention it downloaded the Creative Cloud app qith that update, which for some reason I have not had previously (I've been an Adobe Pro subscriber for approx. 3 years) had. Adobe Flash player had already been removed from my computer with the Windows Jan. update, it was also back on my computer after the 10th Adobe Pro update. It very well could have been something to do with both Acrobat Pro and Windows updating within a few hours of each other, I have not noticed this happen before. As I am now trying to get Acrobat Pro dowloaded again, it is saying the Creative Cloud app will download with it. I'm just extremely nervous as I am in a Master's program and have lost a week of attendance (it's an online classroom) and 3 assignments, which I have a very short time to make up. Am I ok to reinstall Acrobat Pro now?  What about the Cloud app, could that be causing any issues? This may sound stupid, but is the Adobe Acrobat Pro DC and Adobe Acrobat DC the same thing? I appreciate your assistance! 

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Mar 20, 2021 Mar 20, 2021

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Under no circumstance should Flash be installing on your system at this time. I have no idea what you mean by the “10th Adobe Pro update” which somehow installed/reinstalled Flash on your computer. And there is no such program as “Adobe Pro” – can we assume you mean “Acrobat Pro DC?” (Likewise, there is no product called “Adobe Acrobat DC” – you either have “Acrobat Standard DC” or “Acrobat Pro DC.”

 

The “Adobe Creative Cloud” application is a vehicle for downloading Creative Cloud applications including Acrobat. You should also be able to install the software directly from Adobe's website.

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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New Here ,
Mar 20, 2021 Mar 20, 2021

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MewmawTiff_0-1616299213355.pngMewmawTiff_1-1616299336837.png

What is making me nervous about reinstalling: When I choose access to my apps in my Adobe Acrobat account, I get what you see as the 1st picture. Circled in red, at the right top says "Acrobat DC desktop" and circled on the left is "Adobe Acrobat Pro DC", when I click either of these areas to download I get the second picture you see with the arrows. Is that what I am suppsed to be download for the Adobe Acrobat Pro DC that is compatible with Windows 10 version 20H2? I apologize for not wording things correctly, but I am tired and have been overwhelmed with getting this all fixed for over a week now, which has confused me, so your help is and has been greatly appreciated!!

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Mar 20, 2021 Mar 20, 2021

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Yes, that is correct, but to be clear, that won't install the 64-bit version (assuming that is what you want – that is the subject of this thread). For the 64-bit version, go to https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html.

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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New Here ,
May 02, 2021 May 02, 2021

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As a new download/attempt at using software, download at your own risk if you use Windows 10, 64-bit machines. It locked up multiple times each download/install attempt on large pdf files. Small files did okay, so not perfect for 64 bit.

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Mar 09, 2021 Mar 09, 2021

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If you are currently using an English-based version of Acrobat on Windows and are willing to do a bit extra work, you can access the new 64-bit version of Acrobat at https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html.

 

Two warnings, though!

 

(1) At this point, that is not an updater installer. Thus you must totally uninstall Acrobat and then install using the new installer. Note that this will not preserve many of your preferences. Be prepared for a bit of time and effort to customize back to the way you prefer Acrobat to operate. Eventually we will have an installer that is also an updater (that works).

 

(2) More important, if you are currently using any third party plug-ins to Acrobat on Windows, until those plug-in developers provide 64-bit versions of their plug-ins, don't migrate to 64-bit Acrobat.

 

Good luck!

 

PS:    I am successfully using the 64-bit version on all my Windows 10 systems.

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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New Here ,
May 02, 2021 May 02, 2021

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Don't do it, it doesn't work, locks up regularly after 2 attempts, DOES NOT WORK ON 64-Bit Windows 10

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LEGEND ,
May 03, 2021 May 03, 2021

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The millions of people for whom it does work are imagining it, then?

(I don't deny you have a problem, and if you describe it in detail, we may be able to help. But you don't need to make wild claims either).

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New Here ,
May 10, 2021 May 10, 2021

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It consistently locks up for 30 seconds to a minute on large files; most recently a 296 mb file every time I open it.

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LEGEND ,
May 10, 2021 May 10, 2021

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LATEST

Ok, Nate. What exact Acrobat version (not "latest") and what exact system version? If the file isn't on your local hard disk, where is it kept?

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