windows 10 distiller error %%[ Error: invalidfileaccess; OffendingCommand: file ]%%

New Here ,
Apr 29, 2018 Apr 29, 2018

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I have a fresh install of Windows 10 Pro, Adobe distiller x Pro, 10.1.1613

Some postscript files are not distilling, I am using the /F flag when I start distiller. When the files error with the message "%%[ Error: invalidfileaccess; OffendingCommand: file ]%%".

The same files that are failing on Win10 will distill on Windows 7 with the same version of distiller and will not distill on Win10 with distiller 9.1. The only difference I can see between the Win7 distiller (that can distill the file) is that distiller is running as administrator.  When I switch distiller on Win10 to run as administrator it will not process the file, distiller seems to know it should do something (distiller opens/takes focus) but it does not process the the file or log anything.

I have tried using the Adobe clean tool to uninstall and re-install Acrobat, Windows update are up to date.

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correct answers 1 Correct answer

Adobe Employee , May 03, 2018 May 03, 2018

Hello MIL,

We apologize for the inconvenience caused, as per the description above, you are getting an error message "Error OffendingCommand: setdistillerparams when creating PDF from Acrobat Distiller", Is that correct?

Please refer and try the troubleshooting steps from the following Adobe articles Error OffendingCommand: setdistillerparams when creating PDF from Acrobat Distiller

You can also refer to Troubleshoot PostScript errors

You can also refer to the following Adobe discussion I get an error invalidfileaccess when distilling a postscript file in Adobe Distiller XI

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Adobe Employee ,
May 03, 2018 May 03, 2018

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Hello MIL,

We apologize for the inconvenience caused, as per the description above, you are getting an error message "Error OffendingCommand: setdistillerparams when creating PDF from Acrobat Distiller", Is that correct?

Please refer and try the troubleshooting steps from the following Adobe articles Error OffendingCommand: setdistillerparams when creating PDF from Acrobat Distiller

You can also refer to Troubleshoot PostScript errors

You can also refer to the following Adobe discussion I get an error invalidfileaccess when distilling a postscript file in Adobe Distiller XI

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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