32BitMAPIBroker.exe stopped working

[jurrej8995766]

Hello,

Situation is, we have terminal servers with windows server 2016. I just updated our office 365 installation.

Since then we are getting the following error when sending a pdf as an attachment from Adobe Reader.

The good thing is, mail do get send so that's not a problem, annoying thing is that we keep getting this error.

I have also tested from Word or Excel, but it doesn't give me any errors.

Our Acrobat Reader is up to date, but since there is no official 2016 support which I think i ridiculous, we are using the Windows 10 version.

P.s. I tried it on my account and i'm not getting the error above but when I send a mail from Adobe as an attachment, and close Adobe Reader after sending it. Adobe Reader says it has stopped working... Obviously does nothing but another error which is annoying.

[nsis87373355]

Mine is similar. Also after opening a PDF, making changes or signing it, then emailing it with the email button in adobe we get the adobe has stopped working error.

[Syswatch]

I have the same problem on a 2012 R2 terminal server with Office 365 installed... Any fixes yet ?

[benjaminj13606833]

Having same issue.

[jurrej8995766]

Nope... Haven't found the solution yet, maybe downgrading office, but that's not an option.. Acrobat Reader​ When is someone from Adobe going to respond to this topic.

[tomh85396043]

Getting 64BitMAPIBroker.exe stopped working using x64 Office 365, same steps to reproduce, anytime closing Reader after using the send email button.

[sam6]

I am also having this issue with a user. They are running Windows 7 and office 365, both are up to date.

[nsis87373355]

On this page

FIXMAPI 1.0 MAPI Repair Tool has stopped working - Microsoft Community

Someone mentions they opened a case with microsoft and that there is a fix coming in build 16.0.8420.100  that will be released sometime in September. Users report this error occurring with pdf handlers and even snipping tools.

[b_cin]

nsis87373355​

That is what was reported, release came, still issue persists.  Even with the latest release on the current channel still an issue.

[Francis5FE0]

Hi,

This is still an issue for one of my customers with O365 Office.

Below is the Adobe error when closing the Adobe application, emailing a file still works.  We have spent some time troubleshooting this .  Based on this we have noted there is a conflict between the latest version of MS Office O365(16.0.13127.21216) and latest Adobe Reader DC (2020.013.20074) version(Dec 2020).  

Adobe Acrobat 64BitMAPIBroker has stopped. When you close it after a succesful mail being sent.

Any ideas anyone - been going on a long time!!

Thanks