adobe acrobat failed to load its Core DLL

New Here ,
Apr 08, 2013 Apr 08, 2013

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I  have had this problem for over a week. I have uninstalled and re-installed adobe reader X1 more than 3 times. I have also re-installed my OS system windows 7, still no resolve. I am running windows 7 64 bit software. I need a solution for the problem.

is there anyone out there WHO CAN HELP ME with this problem?????

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correct answers 1 Correct answer

Adobe Employee , Apr 08, 2013 Apr 08, 2013

Hi ustur,

When the core library does not work anymore, Acrobat / Reader can no longer run because the components it depends on do not load.

> Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )

> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )

> Disable all the Antivirus softwares temporarily from the c

...

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Adobe Employee ,
Apr 08, 2013 Apr 08, 2013

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Hi ustur,

When the core library does not work anymore, Acrobat / Reader can no longer run because the components it depends on do not load.

> Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vis... )

> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )

> Disable all the Antivirus softwares temporarily from the computer.

This error is known for conflicting Antivirus softwares like CA, Norton,Mc Afee etc.

> Delete the all the contents in the locations mentioned in the doc :

http://helpx.adobe.com/acrobat/kb/problems-uninstalling-reader.html

Note: It's possible that your system doesn't contain all of the files and folders listed in this document. If you do not find a listed file or folder on your system, proceed to the next file or folder on the list.

> Reboot the computer and install Adobe Reader 11 and check

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LEGEND ,
Apr 09, 2013 Apr 09, 2013

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As dozens of other similar topics in this forum indicate, the error may be the result of a rootkit infection.

Google for "scan for rootkits" and check your computer for such an infection.

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Adobe Employee ,
Apr 16, 2013 Apr 16, 2013

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Please follow steps mentioned here:    http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

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