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Adobe reader DC

New Here ,
Mar 31, 2020 Mar 31, 2020

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Whenever I open a PDF in adobe reader DC it is blackout. I deleted and reinstated adobe but its still happening. Any ideas?

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Crash or freeze , PDF forms

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correct answers 1 Correct answer

Community Expert , Apr 07, 2020 Apr 07, 2020

Ok, so first off, my apologies for getting back so late with a reply.

 

Amal from Adobe staff just posted this guidance a few minutes ago for another user: https://community.adobe.com/t5/acrobat-reader/issue-with-acrobat-reader-dc/m-p/11032441?page=1#U11032441

 

See if by following any of the steps suggested in those additional links helps resolve the issue. Most importantly share a minidup or a full dump

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Community Expert ,
Apr 01, 2020 Apr 01, 2020

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Can you elaborate what do you mean by "blackout".

 

Share a screenshot of what you're getting.

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New Here ,
Apr 01, 2020 Apr 01, 2020

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Hi! I attached a screenshot of it in my post. Do you see it?

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LEGEND ,
Apr 01, 2020 Apr 01, 2020

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Can't see your screen shot but try this. In Reader go to Edit>Preferences>Page display>Page content and information and check the box that says "Show large images.

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Community Expert ,
Apr 02, 2020 Apr 02, 2020

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You can't see the screenshot because the user saved the screenshot in a Microsoft Word Document file.

 

I wouldn't recommend opening this file from a Windows computer.

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New Here ,
Apr 02, 2020 Apr 02, 2020

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2020-04-02 (4).png

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New Here ,
Apr 02, 2020 Apr 02, 2020

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I'm having the same issue to, just three hours ago as well.

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New Here ,
Apr 02, 2020 Apr 02, 2020

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Same Issue.....Blackout PDF.JPG

 

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New Here ,
Apr 02, 2020 Apr 02, 2020

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I tried this but it's still glitches. 

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New Here ,
Apr 02, 2020 Apr 02, 2020

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Does anyone know how to fix this issue.  I basically cannot use adobe reader with this problem

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Community Expert ,
Apr 02, 2020 Apr 02, 2020

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Ok guys, this is not helping.

 

To say that you have the same problem doesn't help the support community in helping you back.

 

There is a set of basic information the we need.

 

The problem and symptoms may appear to be the same for different users, but the hardware and software specification varies, thus the troubleshooting approach is different for each case.

 

One fix may work for one person but not for everybody else and vice versa.

 

So when you post a question please include the following information:

 

  • Adobe Acrobat version and latest update version number
  • The operating system where the Adobe product is producing the problem
  • You video graphics adapter brand and model
  • and briefly describe what steps have followed when trying to resolve the issue

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New Here ,
Apr 03, 2020 Apr 03, 2020

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I think we are all experiencing the same issue since our screenshots are pretty much the same. I have opened other PDFS and its with all PDFS, but here is the information you requested. 

 

Adobe Acrobat Reader DC 20.006.20042

Im using a Lenovo IdeaCentre 64 bit operating system. Windows 10 edition. 

AMD Radeon Vega 8 graphics (drivers are up to date)

 

We have deleted and reinstalled adobe. Contacted Lenovo to ensure its not a video card issue, verified drivers. And we are still experiencing this isse. I appreciate any solutions. 

Thank you. 

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Community Expert ,
Apr 07, 2020 Apr 07, 2020

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Ok, so first off, my apologies for getting back so late with a reply.

 

Amal from Adobe staff just posted this guidance a few minutes ago for another user: https://community.adobe.com/t5/acrobat-reader/issue-with-acrobat-reader-dc/m-p/11032441?page=1#U1103...

 

See if by following any of the steps suggested in those additional links helps resolve the issue. Most importantly share a minidup or a full dump

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New Here ,
Apr 13, 2020 Apr 13, 2020

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This fixed my issue! Thank you

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Community Expert ,
Apr 13, 2020 Apr 13, 2020

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Great!  You're welcome.  Kudos to Amal though.

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