Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

[łukaszs76690760]

Hello,

After last update of Adobe Reader DC (15.017.20050) we have big problems with open PDF files. Some language characters are not displayed (like ż or ł) and we have error: "Cannot extract the embedded font MPDFAA++DejaVuSansCondensed some characters may not display or print correctly". On older version everything was fine. ADOBE DEVELOPERS - please quick fix this problem... ;-(

[daniela13454201]

Same Problems with Acrobat 8 Std, Acrobat X Std and Acrobat 9 Pro

[Test Screen Name]

No a different problem. This was a new problem only on the newest Acrobat Reader DC. If you get this message in other software, there's something wrong with the file or the font.

[łukaszm42697014]

Well, I disagree to that. The same file I had opened 3 weeks ago without any problem now have this error.

[Test Screen Name]

The message I was replying to stated "We have the same Problems with Acrobat 8 Std, X Std and 9 Pro"  None of these have been changed. None will be fixed if something else broke them.

[suzannematwin]

Same here "Cannot extract the embedded font MPDFAA++DejaVuSansCondensedsome characters may not display or print correctly". All the company documents use this font... huge problem for us.. please release a patch to fix this asap

[Test Screen Name]

You mean, a patch like the one mentioned in reply #9?

[suzannematwin]

Cannot dowload any of these patches, seems does not fit with my software version.

De : Test Screen Name

Envoyé : jeudi 28 juillet 2016 13:55

[Personal info removed by Mod]

Objet :  Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

created by Test Screen Name<https://forums.adobe.com/people/TestScreenName> in Acrobat Reader - View the full discussion<https://forums.adobe.com/message/8906230#8906230>

[Test Screen Name]

Are you going to tell us your software version (please be exact)?

[suzannematwin]

I think it is Adobe Reader XI.ink

De : Test Screen Name

Envoyé : jeudi 28 juillet 2016 14:27

À : Stéphanie [personal data removed by forum moderator]

Objet :  Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

created by Test Screen Name<https://forums.adobe.com/people/TestScreenName> in Acrobat Reader - View the full discussion<https://forums.adobe.com/message/8906404#8906404>

[Test Screen Name]

No the exact version from help - about. Such as 2915.1234.64433 or 11.4.32. In patches exact numbers mean everything.

[suzannematwin]

It is Adobe Reader XI 11.0.17

Hope there is a patch for this version.

De : Test Screen Name

Envoyé : jeudi 28 juillet 2016 15:13

À : Stéphanie DHONT <stephanie.dhont@matwin.fr>

Objet : Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

created by Test Screen Name<https://forums.adobe.com/people/TestScreenName> in Acrobat Reader - View the full discussion<https://forums.adobe.com/message/8906455#8906455>

[suzannematwin]

Does it mean that any person willing to read our documents need to get the fix patch to be able to read the documents correctly with the dejavu font ?

De : Test Screen Name

Envoyé : jeudi 28 juillet 2016 15:13

À : Stéphanie DHONT <stephanie.dhont@matwin.fr>

Objet : Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

created by Test Screen Name<https://forums.adobe.com/people/TestScreenName> in Acrobat Reader - View the full discussion<https://forums.adobe.com/message/8906455#8906455>

[Test Screen Name]

Apparently, many PDFs made with this font show this issue. Apparently there is a patch for Acrobat Reader DC but not for the old (almost obsolete) Adobe Reader XI. Maybe there will be.

I recommend you consider using a different font, rather than wait for Adobe.

[Test Screen Name]

The two fixes you mentioned are for Acrobat Reader DC, not XI. Time to upgrade.

[nerijust22967549]

hi,

any suggest problem fix without upgrade to Adobe Reader DC? becouse my company using Adobe Reader 11.0.17..

[Test Screen Name]

Adobe have little interest in software they see as obsolete.

Reader 11 is still supported for perhaps one more year, but priority is only security fixes. See reply #35, "This will be patched in our next update for 11.x tentatively planned for Fall this year."

Or of course, downgrade - remove the security fixes in 11.0.17 by reinstalling then manually patching up to 11.0.16.

[Guest]

I have Adobe Acrobat Professional XI 11.0.17 having the same problem. It is not file generation as the file reads correctly in other programs. None of the suggestions work.  Is there any solution for this?

Thanks.

[AshuMittal]

Hi BahrW​,

This issue will be fixed in our next planned update for 11x, tentatively scheduled for Fall 2016. Please stay tuned, will confirm once fix is available.

Thanks,

-ashu

[AshuMittal]

Hi all,

Acrobat and Reader 11.0.18 update containing the fix for the font issue is now available. You will be automatically updated to this latest version in the coming days. Or you may open Acrobat/Reader and visit Help > Check for Updates to get the update immediately.

11.0.18 Planned update, October 11, 2016 — Acrobat and Adobe Reader Release Notes

Thanks,

-ashu

[Test Screen Name]

Your message mentions the DejaVu font? Yet my suggestion of going back to 11.0.16 didn't work?

[phyllishhofer]

Hello,

I still have the problem. I use the PB12 to generate the PDF file. Sometimes the file is opened OK but sometimes it has the error "unable to extract embedded font CIDFont+F1". What is recommended?

Thanks

[Test Screen Name]

That's not the same problem assuming you have updated as mentioned. Contact makers of PB12.