Error (10:10)

[frksks]

Hi,

I already seen several similar posts, but i was not able to find any post that contain error 10:10.

So, sometimes (not always) I am getting error:

There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (10:10)

After error I have to close and restart IE.

What could be the cause of the problem?

Thank you,

[AnandSri · Accepted solution]

Hi All!

Thanks for your time and for your cooperation on this.

Hope you all are doing well. The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2... 

Download the setup, run it, reboot the machine (if possible) and check the app functionality. 

To know more about the latest update, you can refer to this article: 21.005.20054 Optional update, June 23, 2021

Let us know if you still experience any issues.

Regards,
Anand Sri.

[ImageFirstPrinting]

Still not working! Installed, uninstalled, and reinstalled, ran the update, rebooted, nothing, still getting the error!!

[nicknettech]

are you using acrobat or reader? Acrobat didnt work for me but reader did. Also, try installing an older version and set as default and see if that works. Second, try running revo uninstaller and scan at the end and remove additional leftover files and try reinstalling again.

http://www.oldversion.com/windows/acrobat-reader-xi-11-0

[Leta5FB3]

I AM GETTING THE ERROR WHEN I ATTEMPT TO PULL UP A PAYROLL FORM IN QB DESKTOP. I HAVE THE LATEST UPDATE. HELP!!!!

[Brie 5F98]

I am getting this error in Quickbooks Desktop as well.  I get it when I try and run my previous bank reconciliation report.  Is there going to be another update to fix this?

[kjaeger]

I had this same error - the only thing that worked for me after applying the downloaded updates - was to 

TURN OFF PDF VIEWER in your add-ons of your search engine!   I had to find it under internet explorer 11 add-ons.   

Internet Explorer > Gear icon > Manage add-ons > [Show: All add-ons]> disable the PDF

[Em2021]

This did not work for us. Had to go to 

Rename the folder ActiveX.  I have renamed it to ActiveX.old in the past.

Folder location: C:\Program Files (x86)\Common Files\Adobe\Acrobat

[MeenakshiNegi · Accepted solution]

Hi All,

Sorry for the inconvenience caused.

We have released an update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue.

Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2... 

Let us know how it goes.

Thanks,

Meenakshi

[nicknettech]

This worked but I had to download reader to get it to work. Acrobat dc pro byu itself  had the same issue. This is in quickbooks by the way. Reinstalling acrobat got the same error.

Installing reader and updating via patch seems to have fixed it though. I am not sure if acrobat didnt work because quickbooks programming uses reader only or if there is still a problem with Acrobat.

Regardless, it is working on a few machines already.

Thanks Adobe support for working hard and getting an update to us. 

[WMSeamus]

I have applied this new patch and I am still getting the same error. Is there additional information for fixing this? 

[defaultmha740q7zx2q]

I also have applied this patch and am receiving the same error. I would be interested in any additional information as well. Thanks!

[kc-it]

I also have applied this patch and am receiving the same error. I would be interested in any additional information.

[Impawsable]

The only resolution I've found for this is to disable the Adobe PDF Reader add-in in IE.

Tools > Manage Add-ons > Show: All add-ons > Disable Adobe PDF Reader add-on.

[kjaeger]

This worked for me!   Thank you!

[Amber5D67]

This worked for me after installing the patch updates. In QuickBooks, it tries to pull up an Internet Exlplorer page, that fails and opens the reports in Adobe. Thank you!

[Brittany5D11]

Thank you! This worked for us. 

[Julius5FEC]

This works! No thanks to Adobe!

[Angela M. 1820]

Thank you!!! Trying to resolve this problem was making me crazy and your solution worked!

[Siuwai5EAF]

Thank you so much for this!. I was going crazy as well trying to fix the problem. 

[defaultmha740q7zx2q]

The users in our environment seem to start encountering this issue after TWAIN scanning. Installing the latest TWAIN drivers available seems to resolve the issue permanently for them but the patch does not.

[WMSeamus]

I was able to finally fix this by changing HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Reader\DC\FeatureLockdown\bProtectedMode from value 0 to value 1.

[ITCPA2021]

We have adobe acrobat pro and when I tried the fix/patch nothing happens, it still fails, apparently people say it only works for people with Adobe Reader not Acrobat DC Pro.  I also tried adding the bProtectedMode registry with a value of 0 and nothing happened, then I tried changing it to 1 and adobe won't even open, I will try to open adobe and nothing happens, even just opening the program.

[Taxman]

Hi, i also get this message in Quickbooks. Tried downloading patch but my computer blocked it saying the file is harmful to my computer.  Just Great.

[AeroKevinL]

Rename the folder ActiveX.  I have renamed it to ActiveX.old in the past.

Folder location: C:\Program Files (x86)\Common Files\Adobe\Acrobat

Updates to Adobe will revert this work around. (When adobe updates it will recreate the ActiveX folder.)

Creating this work around will force QuickBooks to download the PDF and open it using the Adobe program, instead of using a plugin to open it inside of QuickBooks.

[ITCPA2021]

We have already discussed this is a "fix" but it is not an acceptable one for many companies that use other software that generates PDF reports. When we change the ActiveX folder name it will work for quickbooks and open the pdf directly in Adobe rather than IE. However this will break other applications ability to generate reports such as CCH Axcess, UltraTax etc. Adobe needs to fix this ASAP