Error (10:10)

New Here ,
Jun 03, 2016 Jun 03, 2016

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Hi,

I already seen several similar posts, but i was not able to find any post that contain error 10:10.

So, sometimes (not always) I am getting error:

There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (10:10)

After error I have to close and restart IE.

What could be the cause of the problem?

Thank you,

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correct answers 3 Correct answers

Adobe Employee , Jun 23, 2021 Jun 23, 2021
Hi All! Thanks for your time and for your cooperation on this. Hope you all are doing well. The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2...  Download the setup, run it, reboot the machine (if possible) and check the app functionality.  To know more about the latest update, you can refer to this article: 21.005.20054 Optional update, June 23, 2021...

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Adobe Employee , Jun 23, 2021 Jun 23, 2021
Hi All, Sorry for the inconvenience caused. We have released an update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue. Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone  Let us know how it goes. Thanks, Meenakshi

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Adobe Employee , Sep 15, 2021 Sep 15, 2021
@defaultwl7a7yzohe2m  Hi! Hope you are doing well and am sorry for the trouble you had. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 app and see if you still experience this issue. Update the app from the help menu>select check for updates, install the latest patch and reboot the app and machine if possible. To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available! Let us know how ...

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replies 133 Replies 133
Adobe Employee ,
Jun 04, 2016 Jun 04, 2016

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Hi frksks ,

Please refer to this article :- Error "The Adobe Acrobat/Reader that is running cannot … view PDF …" Adobe Acrobat and Reader

Let me know how it goes.

Regards,

Yatharth

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New Here ,
Nov 14, 2017 Nov 14, 2017

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This link did not help me.  I cannot find any other info on (10:10).  Help!!

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New Here ,
Dec 14, 2017 Dec 14, 2017

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I have got the same problem as well

Does anyone have any way to solve this issue?

I just found out when i saved around 70 PDF files,this error would be pop out for sure.It is a quite standard problem.

Wonder if any people who has the same problem as i do, can provide some advice to solve this issue.


BWT: The link above did not help at all,and the version that i am using now is the latest.

Thank you

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New Here ,
Jan 12, 2018 Jan 12, 2018

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Still no answer?   I have someone with the same issue.  Any Adobe-ites out there who know what (10:10) means?

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Adobe Employee ,
Jan 18, 2018 Jan 18, 2018

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Hi Motech,

Is this happening all the time? What is the current version of Acrobat/Reader installed? To check the version launch Acrobat/Reader > Help> About Adobe Acrobat/Reader.

Also, try repairing and check for updates. To repair and for pending updates, launch Acrobat/Reader >Help "Check for updates" and "Repair installation."

-Tariq Dar

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New Here ,
Feb 05, 2018 Feb 05, 2018

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Adobe Acrobat 2017 17.011.30070   A repair was run but the end user is still experiencing the problem intermittently.  Am trying to get her to call me so I can remote in and see what she means when she says "..it looks like it isn’t completely correct due to the weird characters" so I can get a better understanding of what she is looking at (besides the (10:10) message.  Will keep you posted.

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Adobe Employee ,
Feb 05, 2018 Feb 05, 2018

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Hello motech98557

Thank you for the additional information. If possible please share a screenshot of the error message the user is getting, How to share a file using Adobe Document Cloud  Link: https://forums.adobe.com/docs/DOC-7161

You can try resetting the Adobe Reader preferences once and reboot the machine, to reset the preferences refer to How to reset Acrobat Preference settings to default.

If the issue still persists, try uninstalling Reader using the Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  Link: https://labs.adobe.com/downloads/acrobatcleaner.html?22

Reboot the machine and install the Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Regards,

Anand Sri.

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Engaged ,
Apr 10, 2018 Apr 10, 2018

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I have facing the same problem, but from Workbench/Designer instead ...

Here is the post:

Using multiple fragments causes Adobe LC workbench/designer to crash

Do you think if I follow the steps mentioned, it will solve my problem?

Tarek

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Adobe Employee ,
Apr 19, 2018 Apr 19, 2018

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Hi Tarek,

Sadly, workbench related queries won't be answered here. This is related to Reader only.

I would suggest contacting tech support if you have active support for your product. Contact Customer Care

Feel free to update the discussion if you have further questions.

-Tariq Dar

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New Here ,
Nov 11, 2018 Nov 11, 2018

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I'm sorry but this is an absolute crap answer. There are multiple threads going around about this 10:10 error that all are marked as 'answered' with the OH JUST RUN OUR CLEANER AND REINSTALL OUR PRODUCT. That may be fine for one or two machines but I have a fleet of over 900 in my environment and over half of them are experiencing this problem. I work for a large law firm and my users don't have the time or patience, nor do I have the manpower to visit over 400 machines to do a complete wipe and reload of your suite. We have about 6 months left on our 3 year contract and believe me I am on a crusade to replace your product if this is the best answer I can get. Please have someone from your engineering team actually look at the issue. Find out what the 10:10 error means. For crying out loud didn't your developers create the error codes to begin with? Please revisit this issue and provide a solution.

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Engaged ,
Nov 14, 2018 Nov 14, 2018

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scottp90207908  wrote

I'm sorry but this is an absolute crap answer. There are multiple threads going around about this 10:10 error that all are marked as 'answered' with the OH JUST RUN OUR CLEANER AND REINSTALL OUR PRODUCT. That may be fine for one or two machines but I have a fleet of over 900 in my environment and over half of them are experiencing this problem. I work for a large law firm and my users don't have the time or patience, nor do I have the manpower to visit over 400 machines to do a complete wipe and reload of your suite. We have about 6 months left on our 3 year contract and believe me I am on a crusade to replace your product if this is the best answer I can get. Please have someone from your engineering team actually look at the issue. Find out what the 10:10 error means. For crying out loud didn't your developers create the error codes to begin with? Please revisit this issue and provide a solution.

I totally agree with you... in the meantime, you can consider some of the following options:

  • Use a management tools that will automate this job (clean / reinstall). When you are dealing with that large number of deployments, you need to invest in such tools. Unfortunate errors such as this one are inevitable. This kind of job requires a dedicated team (one or two staff) who will install and operate the management tool. But then you need to expect errors from the management tool itself also, so there is a chain effect here.
  • Use remote control tools such as TeamViewer, that will save you from actually visiting the client onsite.
  • Develop a shell program that will wrap the steps (clean / reinstall) in an automated script that will run in silent mode. This still needs some research and certain skills to implement.
  • Perform the steps on client machine and record them using "ScreenToGif" free screen recorder tool. If the steps do really solve the problem, then you can send the GIF recording to the clients and they can apply them when possible.

Tarek

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Explorer ,
May 01, 2020 May 01, 2020

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I'm currently waiting to get escalated all the way to a back-end specialist.  Their support structure is terrible, it needs to be known.

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Explorer ,
May 06, 2020 May 06, 2020

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Who marked that as a correct answer?  Turn it on and turn it off again, uninstall and reinstall, and run our repair tool are not viable answers when this issue keeps cropping back up.

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New Here ,
Aug 06, 2019 Aug 06, 2019

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Hi,

Vi have around 6000 machines alll facing this error from time to time.....Reboot fixes it but can't someone tell what error 10:10 is and even better fix it?

Kevin

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Community Beginner ,
Dec 30, 2020 Dec 30, 2020

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OK I've been beating my head against the wall with this error for the last couple of weeks.

The users can't open links from outlook as they result in getting this error.

I've found that it is only happening in Internet Explorer. Once I switched them over to Chrome as default the links opened up fine.

There appears to be an issue with the Acrobat 2020 browser plug-in and using IE 11. Everything else (Chrome, Firefox, Edge) work fine.
And now I'm going to go kick myself for not realizing this earlier. 

Hope this helps. 🙂

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Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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That doesnt help with legacy programs that use IE.

 

Does anyone have a viable solution to role out across an Entreprise?

 

Thank you

Laura Lynch

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Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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change your default browser to Edge ( yeah I know, no one likes it).

Turn on Compatibility mode in Edge.

you should be fine then.

 

Considering IE is going to stop being supported a year from tomorrow you should be planning for this already.

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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Thank you for the tip, but that does not tell us why this all of a sudden started occuring in IE.

Trying to train End Users at this time is not really an Option.

We use Acrobat DC a product we pay per user monthly on so I think Adobe should take a look at and come up with a more viable solution that changing the browser.

 

Laura Lynch

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hi, 

 

Thanks for reporting this. Would you please share the following details with us:

1- Exact version of Adobe Acrobat Reader DC you have installed on your computer.

2- OS version. 

 

Thanks,

Akanchha 

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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1) Adobe Acrobat Pro DC  Version 2021.005.20048

2) OS 10 Pro  Version 20H2  Build 19042.985

 

Thank you for any help with this issue

Laura Lynch

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New Here ,
Jun 15, 2021 Jun 15, 2021

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I am having the exact same issue, every single time I try to open a PDF in IE, the software we use only works in IE, so switching browsers is not an option for us. Desperately looking for answers. 

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hey Peter!

 

Thank you for reaching out and sorry for the trouble.

 

Could you please confirm the Acrobat Reader DC version currently installed on the machine?

It would be helpful if you can share the screenshot of the error that appears when trying to open the PDF.

 

Thanks,

Meenakshi

 

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Adobe Acrobat Pro DC Version 2021.005.20048. It is up to date.IMG_0605.jpg

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New Here ,
Jun 15, 2021 Jun 15, 2021

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quote

Hey Peter!

 

Thank you for reaching out and sorry for the trouble.

 

Could you please confirm the Acrobat Reader DC version currently installed on the machine?

It would be helpful if you can share the screenshot of the error that appears when trying to open the PDF.

 

Thanks,

Meenakshi

 


By @MeenakshiNegi


I also have the same problem

mauricioandrek_1-1623693705582.png

mauricioandrek_0-1623693690696.png

thanks,

mauricioandrek

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