Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Error opening files that contain 'CR'...

Community Beginner ,
Jun 28, 2011 Jun 28, 2011

Copy link to clipboard

Copied

Okay, so this is the weirdest thing.

I can't open any files that have 'CR' in either the file name, or the file path. It is only with 'CR' (yes, capital only). It does not matter whether it's at the beggining, middle, or end of the file name or file path. The file can be on the desktop, or be inside a folder that contains CR on it, it does not matter.

The error I receive when I try to open these files is "Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement." and I only get an 'OK' option. If I open Adobe Reader I never get prompted to accept the EULA. I checked my registry, the EULA is on (accepted). Please help, this is ridiculous!

Many of the files I download for work have the letters 'CR' on it... It's a pain to have to rename each and every one of them. Please HELP!!!!!!!!

By the way, I am running Adobe Reader X 10.1 and this happens to EVERYONE in my office... Does it happen to any of you?! Just try to rename a file to CR and see what happens. Thank you in advance for your help!

Views

21.0K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Feb 07, 2012 Feb 07, 2012
This issue has been fixed in the latest update. See release notes for more details. Thank you Adobe.

Likes

Translate

Translate
New Here ,
Jun 28, 2011 Jun 28, 2011

Copy link to clipboard

Copied

Same thing here.  Has anyone found a fix besides renaming the file?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Jun 28, 2011 Jun 28, 2011

Copy link to clipboard

Copied

crpdf.png

So you can see it, THERE'S the file I named CR.pdf. It was Chase Calendar 6-2011.pdf.

I right click and select Open with>Reader X and it opens just the same as it has since last week when I made it.

crpdf2.png

I'd think since this is happening all over your office, there is something specific on all those systems that is causing this.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 28, 2011 Jun 28, 2011

Copy link to clipboard

Copied

I see. Well, just to make sure it isn't an error with the advertised Adobe Reader from my IT department - I installed Adobe Reader directly from the manufacturer. I still have the same error.

By the way, are you running Windows, or MAC? Maybe this why it is working for you...  (Never mind, I didn't look closely at the pictures) - I have Windows 7.

Any further help would be greatly appreciated.

Message was edited by: GiaKzter

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 28, 2011 Jun 28, 2011

Copy link to clipboard

Copied

Hi,

I can confirm that we have users affected by this on the following system:

Server 2003 x64 running XenApp 5.

Adobe Acrobat 10.1.

-Blake

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 29, 2011 Jun 29, 2011

Copy link to clipboard

Copied

I can confirm this bug as well (Windows 7 - 32bit). I have just reported it directly to Adobe via their bug report form.

This bug has turned up directly after the latest 10.1.0 version was rolled out. I can confirm that any other combination of CR (cr, cR and Cr) work well. Furthermore: if Adobe Reader is already running, then double-clicking on the file in Windows Explorer does function. You can also open a file with CR in the file name with the file open command from within Adobe Reader x.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 29, 2011 Jun 29, 2011

Copy link to clipboard

Copied

I forgot to mention that most of our systems have Win7 32-bit editions. But, as most of you have confirmed, it is also happening on 64-bit OS.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Jun 29, 2011 Jun 29, 2011

Copy link to clipboard

Copied

sysinfo.PNG

With Windows 7 Ultimate 32 bit (SP1), Reader X and a file named CR.pdf, I'm just not getting this error.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 29, 2011 Jun 29, 2011

Copy link to clipboard

Copied

@Expat

And just to be absolutely certain.. you have the very latest Reader 10.1.0 update installed?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Jun 29, 2011 Jun 29, 2011

Copy link to clipboard

Copied

readerx.PNG

It's as up to date as up to date can get.

And I am NOT in a corporate environment. Standalone home computer.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 29, 2011 Jun 29, 2011

Copy link to clipboard

Copied

I can also  open a file named CR.pdf.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 29, 2011 Jun 29, 2011

Copy link to clipboard

Copied

I can confirm that this error does not occur at home with Win 7 64-bit and Vista 64-bit (German language setup).Furthermore it seems to have nothing to do if Acrobat Exchange is installed or not.

--> Those who can confirm this error: are you in a corporate (domain) environment?

--> Those who can not reproduce the error: are you in a workgroup environment?

Thanks everybody

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 29, 2011 Jun 29, 2011

Copy link to clipboard

Copied

Our environment is Citrix Xendesktop 5 with Windows 7 32 bit enterprise installed and we can't open files with CR.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Jun 30, 2011 Jun 30, 2011

Copy link to clipboard

Copied

Hello

--> regedit
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown]
change "bProtectedMode"=dword:00000000

to
"bProtectedMode"=dword:00000001

thats fix the problem

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 30, 2011 Jun 30, 2011

Copy link to clipboard

Copied

I can confirm this. It just does not solve my problem. The issue is, that due to a business apllication we are forced to start Adobe Reader in unprotected mode. This applicatzion displays PDF files via IE/html links, and when you start with Protected Mode enabled, the PDF is not displayed.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Jun 30, 2011 Jun 30, 2011

Copy link to clipboard

Copied

you can remove all the lockdown dwords
bcommercialPDF

bProtectedMode

bPurchaseAcro

....

....

it works allso

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 30, 2011 Jun 30, 2011

Copy link to clipboard

Copied

So if Adobe Support is reading here - the unability to open files with a capital CR in the filename is caused by the bProtectedMode parameter provided in order to disable Protected Mode .

Please make that possible again. Thank you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 30, 2011 Jun 30, 2011

Copy link to clipboard

Copied

We are in an office environment. We are running server 2008 but still transitioning from server 2003. The majority of our staff is running Win7 Pro 32-bit but again, also still transitioning from XP due to some applications.

I tried the bProtectedMode regedit and it worked. However, the same issue that 'DGF CH' mentions applies to us here: "...due to a business apllication we are forced to start Adobe Reader in unprotected mode."

Adobe, please fix this!

Thank you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 11, 2011 Jul 11, 2011

Copy link to clipboard

Copied

I ran into the same problem. I wrote a post on my blog about how I fixed it. Hopefully it will help in your case as well.

I will say I went back & tested the whole CR in the name thing. I can confirm that on Windows Server 2008 SP2 32bit & Adobe Reader X 10.1.0 if the filename has CR in it anywhere it will trigger the EULA error. The fix I mention in my blog post does however get around having to rename files.

http://patrickhoban.wordpress.com/2011/07/09/124/

Regards,

Patrick

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 20, 2011 Oct 20, 2011

Copy link to clipboard

Copied

We fixed this issue by installing patch 10.1.1. You can download this patch from Adobe’s FTP site: ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.1/misc/ .

The cause was that many of our auto-generated documents contained the “CR” in either the filename or pathname.

Good luck fixing this issue!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 07, 2012 Feb 07, 2012

Copy link to clipboard

Copied

LATEST

This issue has been fixed in the latest update. See release notes for more details. Thank you Adobe.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines