Error:"AcroRd32.exe - bad image"

New Here ,
Aug 22, 2017 Aug 22, 2017

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An upgrade to the latest version of Windows 10 disabled my Adobe Acrobat Reader and I'm unable to open any PDF file. The message says: "AcroRd32.exe - bad image" then it says

AcroR32.exe-error-message.jpg

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Adobe Employee ,
Aug 22, 2017 Aug 22, 2017

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Hi Aibocoqui,

As you get the error AcroRd32.exe - Bad Image, it seems that the Adobe Reader installation is corrupted.

Please uninstall the application from your system. Use cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  to remove it completely from your system.

Then restart your system and re-install the application from here: Adobe - Adobe Acrobat Reader DC Distribution

Check if this helps.

Let us know if you experience any issue.

Regards,

Meenakshi

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New Here ,
Aug 23, 2017 Aug 23, 2017

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Hi:

Did that but what I had was just the “free” reader installed and when I was going to install the Adobe Acrobat Reader DC version it asked for a product key or a registration fee. I was looking for the traditional free reader that I have for many years encouraged my graduate students to install so that they can read the material I send them. So I’m asking, Did the traditional free Adobe Reader disappear?

Jaime Alvelo, DSW

2 Avenida Laguna Apto. 7-A

Carolina, PR 00979

787-306-4934

<mailto:aibonito@caribe.net> aibonito@caribe.net

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