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Features not working when brought subscription

New Here ,
Aug 15, 2020 Aug 15, 2020

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Apple has refunded me, but I really need to use my app. I first re purchase adobe, first I got a 7 day free by mistake and then renew with paid but I can not use these features at all before now or then, can you please help with this?
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Edit and convert PDFs

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Adobe Community Professional ,
Aug 16, 2020 Aug 16, 2020

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Did you make sure to install what you purchased? I'm assuming it's Acrobat, by the way, although you didn't mention it by name...

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New Here ,
Aug 16, 2020 Aug 16, 2020

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Yes I have had abode for years but the membership has change and Apple only do month to month. When I purchase the month to month and go to use it, it comes up with would you like to purchase it even though I have and just does this weird thinking circle and nothing. Have uninstalled app and reinstalled app and nothing 

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