Fill & Sign Issues

[charlesb90874656]

When I have a PDF file open and I hit the FILL AND SIGN button, my document disappears and I am unable to do anything. What is going on here?

[Josh_Corey-07vS4N]

My response was only to Ursula and the issue in the PDF shown in that screen shot, the issue there is different than the "blank Fill & Sign" issue this thread is about which is a bug that the engineering team is working on.

Thanks,

Josh

[strack]

Thanks Josh, sorry for the confusion!

-Strack

[U_Smith]

I do not see any option to click  below the answer on the page located at https://forums.adobe.com/message/8975442#8975442.

[Personal information removed by moderator]

[U_Smith]

Thank you. My problem is now solved!

[suzyd46398802]

Hi - I just recently started experiencing this problem on my Windows 8 PC running :

Adobe Acrobat Reader DC

2015 Release | Version 2015.023.20056

Version File Version: 15.023.20056. 16516

AGM Version 4.030.00067

CoolType Version 5.014.00017

Core Version 15.5888

JP2K Version 1.002.00002.37658

I've just updated - via Repair Installation to solve a problem with it not saving - went to blank - and fixed this by going to Preferences and unchecking - check Online (or similar).  That worked and then did the repair - but didn't solve the Fill & Sign.

Hope you can fix this soon - it's tedious to take screen shots of pages, put them on Word, add signature graphic and re-PDF - so 5 years ago! 🙂

Suzy

[rohanball]

My son has got exactly the same problem on his Mac using the latest version of Acrobat DC; he was sent a form from his school and when he tried to use the fill & sign option the document disappears.

Any news? Any fixes?

[tonin59500663]

How is this problem not solved yet. Seriously, we are paying for a subscription when basic functionality does not work and it is taking months to fix it! How can Adobe not reproduce this issue when so many are experiencing the same thing?! I will terminate my subscription and try something else!

[sangrover]

Hi,

Sorry for the inconvenience caused to you guys. Could you please update to the latest version of Acrobat/Reader.

Just go to Help->Check for Updates. The latest version is 17.009.20044.

Please revert in case you experience the same issue after updating to the latest version.

Thanks and Regards,

Sandeep Grover

[tonin59500663]

That is the version I have. I have updated, uninstalled, reinstalled, restarted computer etc. nothing seems to help

[richklein]

Same problem here:

Architecture: x86_64

Build: 15.23.20056.213124

AGM: 4.30.67

CoolType: 5.14.5

JP2K: 1.2.2.37658

Mac OS 10.12.5 (16F73)

[nedgordon]

I had this same problem and was able to fix through phone tech support. Don't recall how but we worked it out.