• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Outlook 2016 freezes when using Acrobat Reader DC "Send File as Email"

New Here ,
Mar 09, 2017 Mar 09, 2017

Copy link to clipboard

Copied

I have a problem that occurs when using the Acrobat Reader DC "Send File as Email", using Outlook 2016 as the email client.

The problem persists on multiple systems on newly installed Windows 10 clients, and can be consistently reproduced.

To reproduce:

  1. Open a PDF file in Acrobat Reader DC.
  2. Press the envelope icon in the toolbar: "Send File as Email ..." (using an Outlook 2016 client).
    (Outlook opens in a window with the PDF file attached)
  3. In Outlook, press the "To..." button next to the recipient field
  4. A blue "I'm busy" circle is now displayed as the mouse pointer, and the user interface is unresponsive, making it impossible to add recipients or do anything else. Buttons can't be pressed (even "Cancel") and the modal "Choose recipients" window can't be moved.

Workaround: Using Ctrl-TAB (twice) to move focus to a different program, and back to Outlook seems to fix the issue and allows recipients to be added.

The problem re-occurs if the "To..." field is pressed Again, but can be fixed Again as above.

Whether the problem resides in Outlook or Acrobat Reader DC I don't know, but it is annoying for the office workers using Acrobat Reader DC in combination with Outlook.

Views

4.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Apr 10, 2017 Apr 10, 2017

After doing Office repairs and system structure scans, tried creating new Outlook profile and the latter did the trick. 'suggest you try creating a new Outlook profile!

Votes

Translate

Translate
Adobe Employee ,
Mar 10, 2017 Mar 10, 2017

Copy link to clipboard

Copied

Hi,

Could you please check if there is any update available for Reader?

To do that, launch Reader>click Help>Check for Updates

Please confirm the version of Reader installed on the machine.

To check the version, click About Adobe Acrobat Reader DC under Help menu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 21, 2017 Mar 21, 2017

Copy link to clipboard

Copied

Using latest Acrobat Reader: 2015.023.20070

Outlook version: Microsoft Outlook 2016 MSO (16.0.7766.7080) 32-bit

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 10, 2017 Apr 10, 2017

Copy link to clipboard

Copied

LATEST

After doing Office repairs and system structure scans, tried creating new Outlook profile and the latter did the trick. 'suggest you try creating a new Outlook profile!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 10, 2017 Apr 10, 2017

Copy link to clipboard

Copied

We're having a similar problem with the Reader and Outlook, same versions. In our case the new Outlook email shows the attachment, but when we click "send " in Outlook we get an error "object not found".

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines