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Problem with Print function after Windows 10 Update 2004

New Here ,
May 28, 2020 May 28, 2020

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Hello, we`re using the Adobe Reader DC AddOn for Internetexplorer. After Windows 10 Update 2004 (May release) we can`t use the print funtion anymore.

 

Need help to fix the problem. Our software also use the AddOn for displaying PDF documents.

 

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General troubleshooting, Print, Windows

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correct answers 2 Correct answers

Adobe Employee , Feb 17, 2021 Feb 17, 2021
Hi all.  This is to inform that the issue has been fixed as part of Feb 2021 update release.  Please update your application to the latest version: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021.html#dccontinuousfebtwentytwentyone There is also an option update please update that too: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe  Enable Protected Mo...

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Adobe Employee , May 12, 2021 May 12, 2021
    Hi All, The fix in February release was only Consumer specific; and we'll be shipping the fix for both Classic tracks in the upcoming May Feature release in a few days.  The same will be now working on all tracks available; on Windows 10 OS version 2004/20H2. Regards, Swapnil Srivastava

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Adobe Employee ,
May 29, 2020 May 29, 2020

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Hi There,

 

Thanks for reporting the issue.

We tried the same workflow, and were able to print without any issue from IE using the AddOn. 

Please can you help us with below details regarding the issue :

  1. PDF file trued to be printed; is online or a local PDF file
  2. If possible can you share the URL; if the same issue is observed for a set of file(s) only.
  3. Adobe Reader's version
  4. Are you able to print without using the Adobe Reader AddOn print; instead using the default windows print menu. Is there an issue with that too?


Regards,
Swapnil Srivastava

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New Here ,
Jun 01, 2020 Jun 01, 2020

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I am having the same problem. 

After updating to 2004 I have multiple users that are unable to print PDF's from inside a web frame/Browser. If they save the same PDF to the desktop they are able to print it.

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New Here ,
Jun 01, 2020 Jun 01, 2020

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I have the sam problem with bretth88013945,

 

so I tried another pdf reader , and it worked from a web browser, even Acrobat Pro DC still work,

 

but only reader dc  can not be printed,,,,,

 

it really confused...

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New Here ,
Jun 02, 2020 Jun 02, 2020

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We are having the exact same issue. Anyone that has updated to the Windows 10 feature update 2004 can no longer print PDFs from the plugin. This is from a browser or software that uses it. You click on the print button and nothing happens. You need to save the PDF and then open in order to print. This is across multiple Windows 10 featuer update 2004 PCs so it is not isolated.

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New Here ,
Jun 02, 2020 Jun 02, 2020

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We are having the same issue here. We have Adobe Reader DC installed and we have an application that uses the Adobe plugin in IE and nothing happens when you click the print button within the plugin. 

Is there a timeline as to when this could be fixed? This is causing problems for us in 2 other applications.

Thanks,

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New Here ,
Jun 05, 2020 Jun 05, 2020

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2p

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New Here ,
Jun 04, 2020 Jun 04, 2020

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Hi,

are you sure that you cannot reproduce this "error" with Windows 10 Update 2004 from 28th of May? Seems that many others have the same issue using the print function.

I also tried with another PDF Viewer and it worked perfectly.

I think it doesn`t matter if you print a local or an online PDF document. In my case I tried to print a local PDF document.

Maybe microsoft fixed/blocked something with this update regarding active x printing!?

 

 

 

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Community Beginner ,
Jun 15, 2020 Jun 15, 2020

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I'm experiencing same issue.
I need to save the file, open it with the Adobe Reader and then I can print the document. This is not ideal, but works.
I also use the library AcroPDFLib.dll for a Framework program that uses the .COM component, and there is also not possible to print. I've tried to open de document Properties, but this function is also unavailable.

 

I'm using the latest version of Windows 10, the 2004 version.

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Community Beginner ,
Jul 30, 2020 Jul 30, 2020

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Computer Configuration\Policies\Administrative Templates\Windows Components\Internet Explorer\Security Features\Add-on Management or User Configuration\Policies\Administrative Templates\Windows Components\Internet Explorer\Security Features\Add-on Management

Addon list

You will need to enter the class ID and give it a value of 0 in order to disable this addon through GPO
.

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New Here ,
Aug 04, 2020 Aug 04, 2020

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I have a user that is experiencing this issue. What is the Clas ID? Will this reslove this issue?

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Community Beginner ,
Jun 03, 2020 Jun 03, 2020

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We have a user with a brand new Win 10 fully upgraded to 2004 and a new installed Adobe Reader DC that can't print with the plugin. Filemaker uses the plugin to show and print PDF but now we have to export and open the file directly in Adobe Reader DC to be able print it, the print dialog from the plugin never shows. Which is a pain for this user that print a lot of PDF daily. It is working fine for other users on Windows 10 1909.

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Jun 03, 2020 Jun 03, 2020

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What plug-in are you referring to? Adobe Reader doesn't supply any plug-in for FileMaker. Is FileMaker trying to create PDF and then show it in a browser which has a plug-in? If so, what browser?

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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Community Beginner ,
Jun 03, 2020 Jun 03, 2020

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Sorry, I should have been more clear. Filemaker uses Internet Explorer on Windows (Not sure on OS X ) with whatever IE plugin/addon uses as default to open and show PDF inside the application. So the problem is with Internet Explorer and Adobe Reader DC addon for it, Filemaker is probably irrelevant even though it's how we found the problem.

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New Here ,
Jun 04, 2020 Jun 04, 2020

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We are having the same issue with multiple users who have just applied this update. You can save the file fine but when clicking Print button...nothing.

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Adobe Employee ,
Jun 05, 2020 Jun 05, 2020

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Hi There,

 

We looked into the issue; and seems something happened with Microsoft's latest update (version 2004). The same is reproducible with older version's of Adobe Reader too.

We now have a bug for the same; and we'll be working on it. 
We'll update the comment-line as soon as we'll have a fix or any update for the same; either from our or Microsoft's end.

Thanks a lot for reporting the issue. In the meantime, one can download and print the PDF file using Reader too.

 

Regards,

Swapnil Srivastava

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New Here ,
Jun 08, 2020 Jun 08, 2020

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Any updates on this? Thanks

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New Here ,
Jun 08, 2020 Jun 08, 2020

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I had this same issue, but I was able to just now get it working again after I disabled the "Enable Protected Mode at startup" feature under Edit > Preferences > Security (Enhanced)

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New Here ,
Jun 08, 2020 Jun 08, 2020

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That fixed. That option was disabled on our computers before the update, it seems it got enabled again after Windows 10 2004 completed.

Thanks so much.

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New Here ,
Jun 10, 2020 Jun 10, 2020

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Also worked for me! Thanks 

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Community Beginner ,
Aug 05, 2020 Aug 05, 2020

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Sadly this did not fix the issue for me.

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New Here ,
Aug 11, 2020 Aug 11, 2020

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For thouse, that this fix don't work. For some reason I need to do it twice. As first try don't save removed tick on "Enable Protected Mode at startup", after that worked on 2004 version of Win10.

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New Here ,
Aug 12, 2020 Aug 12, 2020

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Thanks! This fix has worked on 2 of my office computers!

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New Here ,
Jul 19, 2021 Jul 19, 2021

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LATEST

That works!!! Thank you!

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Explorer ,
Jun 16, 2020 Jun 16, 2020

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Hi Swapnil,
All of our customers who updated on the 2004 functional release are unable to print now.  We are an PDM Software company (product data management) and the IE11 is an embedded function in our application to display and print PDF drawings derived from 3D models. Also turning off the Safe Mode in Adobe is not really an option since it opens vulnerabilies. 
We would appreciate if anybody is looking into a fix and is there a bug ID?
Thanks,
Peter

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