Reader 2019.010.20064 - XFA forms open twice then fail to load data

[SQNAdministrator]

Hi

Since upgrading to Reader 2019.010.20064 our XFA forms open twice but fail to load data from the server.

An example can be found here:  http://www.aduk.net/xfa/test.pdf

The page creates the XFA then matches it with the PDF.  The date time should display in the 3rd text box. 

This was working globally before the 2019.010.20064 update.

What do you need from me to help you fix this?  It's business critical.

Regards

Andy Davey

[stcoff88]

This is extremely disappointing and is having a major affect on our business!

[varadharajans23682311]

Hi Tariq,

Could you be more specific on briefing the EXPECTED date.

Is it Jan 19th, 2019 or Jan month of 2019.

Please advise.

Regards,

Varad.

[AnandSri]

Hi All,

We're sorry for the inconvenience caused and thank you so much for your time and patience.

As mentioned by Tariq, the team is currently working on a fix and the official patch will be available in the first week of January 2019.

Thank you for your patience.

Regards,

Anand Sri.

[stcoff88]

Thanks for the second update and clarification.  First week of January will be easier to handle than January 19th.

[SQNAdministrator]

Thanks for the update Anand Sri.

[kunikuniha]

This case also occurred in our company and we would like to try out the test version patch.

Would you please send us the patch of the test version?

Thank you.

[brandonm37013657]

Has Adobe ever considered a downgrade path for Acrobat Pro DC users, or an easier method for turning off auto-updates?

This issue could've been solved for me in a couple of hours if I was able to get an older version of Acrobat Pro DC installed and turn off auto-updates (I was able to turn off auto-updates, but I had to go through regedit in Windows 7/10).

I could easily find a downgrade path and previous versions for Acrobat Reader DC, but that program isn't fully featured - my users require the ability to edit, print, etc. so the reader is of almost no use.

Thank you,

Brandon McKibben

[Manasponge]

Hello Anand,

This issue is having a profound workflow impact on an enterprise level application that my company supports for one of our clients.  Hundreds of users are affected and a universal rollback to an earlier version is simply not a tenable solution, especially at this time of year when resources are thin due to the holidays.  You stated that a patch would be available during the first week of January.  Do you have an update on the exact date of the scheduled patch?

Thank you for your attention on this matter.

Jay Kench

[SQNAdministrator]

Hello Adobe and Happy New Year.

Do you have any update as to when we can expect the Adobe Reader patch this week? 

Thank you
Andy

[Manasponge]

Anand,

It has been over a week since the last official Adobe response on this thread.  I have also attempted to find other references for the previously discussed hotfix, on the Adobe website, without any luck.  Can you please provide an update to this distribution on when the patch will be deployed to Acrobat Reader users?  The temporary resolution to revert to an earlier version of Reader isn't really a resolution available to most enterprise solutions that utilize this functionality, from a logistics perspective.

Again, thanks for your consideration,

Jay

[SQNAdministrator]

Looks like there maybe some action : ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1901020069/

[SQNAdministrator]

Confirmation - Adobe DC updated using menu Help > Check for updates.

[varadharajans23682311]

Thanks Andy and Team,

It seems to be working as expected now at our smoke test. We will provide our complete feedback once its done.

Thankyou again..

Varad.

[SQNAdministrator]

Successfully tested against all combinations of our forms and functionality.

[varadharajans23682311]

Hi Andy & Team,

First of all - Thankyou and Adobe support team for fixing this on swift actions.

In future, to avoid these sort of issues form our(client/vendor) perspective - we would like to validate the upcoming versions for Adobe Reader used by our enterprise applications.

Do you or Adobe support team has any kind of

•      beta releases for future/upcoming release build
•      notifications the could help us to have a heads-up, that newer version of Adobe is getting released
•      any existing standard exercise to accommodate vendors/clients like us before releasing the product to the public

Since this incident has been a SHOW-STOPPER for our community, this has been added to the CAPA list of our enterprise.

Please advise the recommendations & options to avoid this in future.

Thanks,

Varad

[keiths5887882]

Any word on a fix for Mac?

I need the Mac and Safari to work again…

Printing a xdp…it works on IE but on Safari it downloads and does not open which it did not do in the past but opened on Safari and loaded the pdf. I have an example.

[AjayJain]

Hi Varad,

​We would like to add you to our Acrobat Beta release programs  so you/your team can experience and test the Beta versions of the upcoming releases. With reference to that, can you share your email ID that I can send the Pre-release invitation too?

​Thanks and regards

​Ajay Jain (ajjain@adobe.com)

​Adobe Document Cloud

[keiths5887882]

Please contact me at this email.

Keith Stephenson

[keiths5887882]

Ajay,

I still have not heard on the Mac?? Any word on fixing this?

[Printing a xdp…it works on IE but on Safari it downloads and does not open which it did not do in the past but opened on Safari and loaded the pdf. I have an example.]

[stcoff88]

So Far So good - we are updating Users as they call in.  Keeping our fingers crossed!

Thanks,

Steve

[AnandSri]

Hi All,

Thank you for your time and patience on this, the official patch of Acrobat/Reader

• 19.010.20069 Out of cycle update, January 03, 2019 is available now with the fix, please install the latest patch from help>check for updates, or install it manually from 19.010.20069 Out of cycle update, January 03, 2019 — Release Notes for Acrobat DC Products

Reboot the machine if possible and check.

Let us know if you experience any issue.

Thanks,

Anand Sri.

[teresaf11279499]

Thank you for the update.  I have 2 questions:

1. I received a notice on Dec. 24 stating the case was closed and to fill out survey. I didn't try the program because it was Christmas Eve. But, today, I tried "Help" & "look for updates" but no updates were available; but, the form actually worked.

2. To make sure it wasn't a fluke, I downloaded the first of the two below.  Do I need to download the second one?

Reader	Out of cycle update	AcroRdrDCUpd1901020069.msp	218 MB	All	DC base
Reader	Out of cycle update	AcroRdrDCUpd1901020069_MUI.msp	117 MB	All	DC base MUI

Thanks!

[keiths5887882]

Anand,

Do you have an install version, not the updater. I cannot get the Upd to work.

[keiths5887882 · Accepted solution]

I updated on my PC by using 'Check for Updates' in Adobe Reader DC. It works fine to open my xdp.

I updated on my Mac by using 'Check for Updates' in Adobe Reader DC. It does not open my xdp as if the fix is not there.

[teresaf11279499]

I was able to do 2 forms and then on the 3rd, it crashed again! I have the 19.010.20069 and going to Help and Search for Updates states "No updates available."

Please help! Thank you.