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Reader DC update - Email in Internet Explorer not working

Community Beginner ,
Oct 02, 2018 Oct 02, 2018

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We have updated Acrobat Reader DC to version 2019.008.20071 with Internet Explorer extension version 2019.8.20071.303822. Since updating, we are unable to send the PDF as email through Internet Explorer. If we download the PDF and open it on Acrobat Reader DC, we are able to send it through email and it will attach to Outlook.

When we attempt to send through email, you can press the Send as Attachment, select the Use default email (Outlook) radio button, but you cannot press the ​Continue button. It will animate that it is pressed but nothing happens.

Our previous version of Reader DC is 2018.011.20063 with Internet Explorer extension version 17.12.20093.238000. This version we were able to send the PDF as an email attachment through Internet Explorer.

Is there any settings that need to be changed in either Internet Explorer or Acrobat Reader DC itself that would allow us to send emails through Internet Explorer in the latest update?

**2018.10.02** Update: If you open a PDF on Internet Explorer and then try sending it as an email and attach a local PDF file, an email will be created but only the local PDF file will be attached. I believe that Reader is not attaching the temp file generated from opening the PDF in Internet Explorer.

Message was edited by: Richard Chou

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correct answers 1 Correct answer

Adobe Employee , Oct 08, 2018 Oct 08, 2018
Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html Please try it out and let us know your feedback.T...

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New Here ,
Oct 03, 2018 Oct 03, 2018

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We have the same issue in SAP.

It started from the latest version

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New Here ,
Oct 03, 2018 Oct 03, 2018

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We have the same issue after updating Acrobat Reader DC to the newest version.

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Community Beginner ,
Oct 03, 2018 Oct 03, 2018

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Same issue after update to V2019.008.20071.

Also reported on New update won't send email attachment

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Adobe Employee ,
Oct 03, 2018 Oct 03, 2018

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Apologies for the inconvenience caused!

We are looking into it. We will let you know once we plan to deliver the fix.

Regards,

Arvind

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Community Beginner ,
Oct 04, 2018 Oct 04, 2018

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Do you have an ETA?

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New Here ,
Oct 04, 2018 Oct 04, 2018

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Is there a way to roll back the Adobe upgrade to allow the email option to work properly?

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Community Beginner ,
Oct 04, 2018 Oct 04, 2018

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Uninstall 19 and reinstall 18 appears to be the only option for that way.

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Community Beginner ,
Oct 04, 2018 Oct 04, 2018

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You can use the following reg entries to disable auto updates.

32-bit PCs:

REG ADD "HKLM\SOFTWARE\Adobe\Adobe ARM\1.0\ARM" /v iCheckReader /t REG_DWORD /d 0 /f

REG ADD "HKLM\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown" /v bUpdater /t REG_DWORD /d 0 /f

REG ADD "HKLM\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown" /v bAcroSuppressUpsell /t REG_DWORD /d 1 /f

REG ADD "HKLM\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cServices" /v bUpdater /t REG_DWORD /d 0 /f

64-bit PCs:

REG ADD "HKLM\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM" /v iCheckReader /t REG_DWORD /d 0 /f

REG ADD "HKLM\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown" /v bUpdater /t REG_DWORD /d 0 /f

REG ADD "HKLM\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown" /v bAcroSuppressUpsell /t REG_DWORD /d 1 /f

REG ADD "HKLM\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cServices" /v bUpdater /t REG_DWORD /d 0 /f

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Community Beginner ,
Oct 04, 2018 Oct 04, 2018

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This does not appear to be listed as a know issue.  Adobe needs to update.

Known issues | Adobe Acrobat DC, Reader DC

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Community Beginner ,
Oct 04, 2018 Oct 04, 2018

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arvindy,

Any relation to this issue:  Reader DC "send file as e-mail attachment" button not working: Outlook 2016   I know it is old, but desperate times, etc

There was a reg edit posed to resolve on that post, could it be modified for this version?

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Community Beginner ,
Oct 04, 2018 Oct 04, 2018

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Same issue here.  Anyone have any news on a workaround?

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Community Beginner ,
Oct 04, 2018 Oct 04, 2018

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Current work around is to download the PDF and then send it from there.

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Community Beginner ,
Oct 04, 2018 Oct 04, 2018

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I believe Reader DC will automatically update. You should be able to use the 18 version for awhile but it will eventually automatically update to 19. There probably is a way to disable this but so far I've only read that you must do some registry modifications.

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New Here ,
Oct 04, 2018 Oct 04, 2018

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Same issue, really need a fix

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New Here ,
Oct 05, 2018 Oct 05, 2018

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I'm having the same problem when trying to send PDFs as attachments to Gmail.

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New Here ,
Oct 08, 2018 Oct 08, 2018

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We are having the same issue after the latest update--cannot add pdf to as an attachment to new email in Outlook 2016 when viewing the pdf in IE using the email button (nothing happens when you click the button).  Email button works when viewing the file in an Adobe window instead of the browser. Hopefully a fix is coming soon...

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback.

Thanks for your patience and support!

Regards,

Arvind

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Community Beginner ,
Oct 08, 2018 Oct 08, 2018

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First tests are positive, problem solved after installation 19.008.20074 update.

See 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

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New Here ,
Oct 08, 2018 Oct 08, 2018

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The new update corrected the issue on three of the four computers I had issues on. The three that were corrected were all running Google Chrome on Windows 10. The one I still have problems with is running Internet Explorer on Windows 7. I plan to upgrade that computer anyway.

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New Here ,
Oct 08, 2018 Oct 08, 2018

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This fixed the issue--thanks!!

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New Here ,
Dec 06, 2019 Dec 06, 2019

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We have this problem too.

Send email via outlook (predefined mail client) in IE11 doesn't works at all. When click the site page crash and reloads but no outlook window is open with the attached file.

I note that this issue exist on PC with Office 365 but on Pc with Office 2016 the issue is not present.

We have many production Pc with this issue, can support help me please?

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