Screen turns to black and white dots using Adobe Acrobat Reader DC 19.21.20049

[Hiro-Toki]

Please help me about the screen noise like mosaic problem as bellow.

This is the screen when I just opened the file.

When I click on the screen, noise appears.

If I change the zooming, it will disappear.

But if I click on the screen again, noise will be shown again.

My PC condition

Windows 10 Home 64bit

Acrobat Reader DC 19.021.20049.27333

I already installed latest patch (19.021.20049 Optional update), but it didn't work.

[Title Edited by Moderator ]

[TouyaKun]

I've been suffering from this problem for the past year! finally this is an amazing solution!

[azmie5E2C]

yup this works for me! thanks very much! 🙂

[Amal.]

Hey David, 

Thanks for sharing the logs. Please try the suggestion provided by MarkInFL below and see if that works for you.

Let us know how it goes.

Regards

Amal

[Killicrankie]

Hi Amal,

Re "Please try the suggestion provided by MarkInFL below and see if that works for you."

Please see my earlier message. I tried it and it works for me.

I've now also tried the registry change from Anand (bEnableVSYNC) and that works too.

Kind regards,

David

[MarkInFL]

.

[Thor-UK]

Thanks MarkInFL !!

I have been searching for a resolution to this issue and have seen it all over adobes forums yet there has been no answer that has worked.....until your suggestion.

Now running perfectly ;0)

I have seen people talking about this since Sept 2019 on this forum. Hope it will be okay to link your post, cheers!

[MarkInFL]

You are welcome. Yes, please share. This is usually the first thing I do for programs since I installed Win10. It's 64bit, so it dosn't like all 32bit programs. I was surprised Adobe didn't list this first. Have fun.

[mymomma27559763ely1]

your not the only ones and it still happens.. Windows 11 fix above does not work.. Did you all ever get it figured out?

uugghh

thanks

 

[Amal.]

Hey David

Please try the solution provided by MarkInFL and see if that works for you. Let us know how it goes.

@MarkInFL thank you for sharing your observation on this issue. It will certainly help other users experiencing the similar problem.

Regards

Amal 

[peters57502480]

This issue has been posted a few times around Adobe forums, and the common thing - me included - is using Ryzen / Vega graphics. Compatibility mode is alright for a quick bodge job, but would be nice for Adobe to look into issues with this GPU.

Thanks.

[Amal.]

Hey Peter

We are sorry for the trouble. The issue is due to a rendering feature VSYNC.

Please try the following registry setting to disable VSYNC:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]
"bEnableVSYNC"=dword:00000000

Regards

Amal

[BrianinNY]

This was a great solution so far. Thanks!!!

[Reader3]

I had the same problem I loaded down Acrobat onto a new computer.  Your solution worked like a charm.  It seems Adobe is more interested in software working with dated operating systems than with current operating systems and hardware.

[Amal.]

Hi there

We are glad to hear that the issue got fixed.

Feel free to contact us for any assistance required in the future.

Regards

Amal

[ansrast@gmail.com]

Hi, Amal & team I tried all the given methods but I don't see options like in this one: I don't see "bEnableVSYNC"=dword:00000000 but I added but still, the issue persists.

Please try the following registry setting to disable VSYNC:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

On this one: https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrob...

I tried Troubleshoot Compatibility Please assist.

I have AMD Ryzen processor/Win10 Pro, this issue has started to affect only recently.

[ansrast@gmail.com]

Just to update its fixed now

using this: Troubleshoot Compatibility

https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrob...

[jbenitovela@gmail.com]

Por favor no quiero recibir más correos

[fetolam65429479]

Hi I seem to have the same problem with no fix in sight. I have attempted running the app in compatibilty mode with no visible change on this issue. What other steps can we take to fix this?

[Lavagrouch]

The solution provide by MarkinFL worked for me. Thank you for putting an end to weeks of frustration!

[ktlu0511]

I did MarklnFL's fix and now the adobe reader won't open at all

[RML56]

Thank you so much for MarkInFL, I was at a total loss! Now running the program in Windows 7 - who would have thought! I am so grateful for your post.

[Steve5C8B]

Brilliant!  Same problem, AMD Vega graphics card.  Changed the Adobe exe file setting to Windows 7, problem gone.  

[defaultuxt936bjzxn8]

Thank you Mark, the fix also worked for me (using AMD Ryzen 7 4800U with Radeon Graphics 1.80 GHz)!

[JulianSMoore]

Is one of your connected displays high DPI - even if it is not switched on?

If it is, disconnect the display. Does the problem go away?

If it does, then it's Windows DPI handling for high-DPI screens and you need to go to the application properties and override the DPI settings to app and System(enhanced)

This is a really, really obscure issue that's probably MS' fault (though it could be bad libraries not keeping up with correct handling).

Knowing this has - it seems for the moment - just resolved a lot of screen corruption, incomplete redraws experienced recently on wthis Win 10 Home 64 bit system with an attached 4k TV on an nVidia card - up to Reader version 2021.001.20155 (the latest on 15 May 2021 I think)

HTH

[defaultputi3bets41o]

Using the Troubleshoot and changing compatability mode to Windows 7 worked for me.  A lot quicker than trying updating drivers and changing settings under preferences.  Thank you for the your help