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Black boxes when printing PDF

New Here ,
Aug 08, 2019 Aug 08, 2019

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I have been trying to troubleshoot an issue for a couple of months now. I AirPrint PDF files to an Epson printer. For over a year I had no issues. Now the documents preview correctly but then often have black boxes around many of the graphics.

I am a teacher and school starts soon!  I have so much to prepare and have wasted so much time, ink, and paper. The printer help desk seems to think it is a program issue and not a printing issue.

Was there an update recently that changed?  The same files don’t print properly any more.

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New Here ,
Aug 08, 2019 Aug 08, 2019

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More info. I have tried printing from my iPhone, iPad, and MacBook Air. I’ve printed directly from the Acrobat App and also from copies I sent to iBooks.

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Adobe Employee ,
Sep 24, 2019 Sep 24, 2019

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Hey there!

 

We apologize for the delay in response.

Hoping that you have managed to find the solution by now. If you are still struggling with the same issue then try the following suggestions-

1- As shared, you did try with other devices as well and all returning the same pattern. Was it with every PDF or a specific one? Check with a different file.

2- Try updating printer drivers first. If multiple devices causing problem, then it could be a faulty printer.

3- Can you share the Acrobat version you are using on different devices?  

 

Let us know if you have managed to find the solution.

 

Thanks,

Akanchha 

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New Here ,
Nov 05, 2019 Nov 05, 2019

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I am having this same issue!  I have deleted and reinstalled my printers, I've made sure my "window selection" is white and not black in my preferences tab, I've called HP about my printer and it's still happening.  When I convert the page I want to a jpeg...it DOES NOT happen, only when the file is a PDF.  I don't have time to convert every page to jpeg, what should I do now?  What setting is changed?  This just started recently!

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New Here ,
Jan 30, 2020 Jan 30, 2020

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Hello! were you able to get the issue resolved? If so, how? I am having this same issue!

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New Here ,
Jan 31, 2020 Jan 31, 2020

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I was NOT!!! Still trying to get this worked out!

*Cheers,*
*Ashley*

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New Here ,
Feb 24, 2020 Feb 24, 2020

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Upload your pdf to Google Drive then print it by clicking the print icon in the top right of the screen

 

 

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New Here ,
Sep 29, 2021 Sep 29, 2021

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This suggestion worked, thank you!

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New Here ,
Jul 31, 2020 Jul 31, 2020

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It can be down to hyperlinks on the page, are you using MacOS or Windows, as the problem is typically Mac by the looks of it.

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New Here ,
Nov 12, 2021 Nov 12, 2021

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I didn't have time for this myself as it is very time consuming to read through replies in searching for a solution that works. The problem is not a Mac or Microsoft issue. It is not a printer drive issue. The solution may be resolved like this: Open the (Word) file and save as PDF and then open the file in  Adobe Acrobat and safe there again. This way it is Adobe PDF Acrobat which eliminated the issue with any boxes appearing on my documents saved just PDF abut edited in Adobe Acrobat. However you may have the option right off to save as Adobe Acrobat from the get-go and save steps. Hope this works for you!

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New Here ,
Nov 12, 2021 Nov 12, 2021

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I didn't have time for this myself as it is very time consuming to read through replies in searching for a solution that works. The problem is not a Mac or Microsoft issue. It is not a printer drive issue. The solution may be resolved like this: Open the (Word) file and save as PDF and then open the file in  Adobe Acrobat and SAVE there again. This way Adobe PDF Acrobat eliminated the issue with any boxes appearing on my documents, by merely saving Word PDF but saving in Adobe Acrobat format. You may need to edit doc first. I don't know.  However you may have the option right off to save as Adobe Acrobat from the get-go from Word and or Adobe Acrobat program which will save you steps. Hope this works for you!

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New Here ,
Aug 26, 2020 Aug 26, 2020

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I finally found the fix to this.  It IS a Mac issue.  The fix is to go to the file then click on it and hold, then press control and click "open with Adobe".  You should then be able to print it with no problems.

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New Here ,
Sep 29, 2021 Sep 29, 2021

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THANK YOU!!! This worked for me after I tried so many other things. It was tricky to find the right settings in Adobe but in the end I was able to print without any blakc boxes 🙂

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