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Cannot highlight or make annotations

New Here ,
Sep 14, 2019 Sep 14, 2019

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Hello, I have the latest android version of Acrobat Reader.

 

I can highlight on multiple pdfs but appearently, I have one that I'm not able to. In windows I have no problems with the same exact file (cloud).

 

In windows, text is recognized but not in Android. It is just recognized once I long-press and click on "Text" and try to highlight.

 

Actually, annotations are made but they are invisible. I can see them in the list of file annotations but there are not visible at reading. Highligts, strikes, draws... no one.

 

The file has permissions to comment, and there are no problems on Windows.

TOPICS
Comment markup and annotate, General troubleshooting

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Adobe Employee ,
Sep 20, 2019 Sep 20, 2019

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Hi Sergiobgui,

 

Sorry for the delay in response.

 

As you have mentioned that you experience an issue in adding anotation in a particular PDF, would you mind sahring that PDF with us? We would like to check it on our end. To share file, you may take help of the steps provided here https://forums.adobe.com/docs/DOC-7161

 

Also, please let us know the following details:

- Adobe Acrobat Reader application version

- OS version on the device

 

Let us know if you need any help.

 

Regards,

Meenakshi

 

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New Here ,
Sep 22, 2019 Sep 22, 2019

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Hi, I could send it by PM

 

I'm using Samsung Galaxy Tab A 2016 SM-T580

Android 7.0

Adobe Acrobat Reader 19.7.1

 

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