Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Re: The document cannot be opened because it is corrupted or damaged

New Here ,
Jul 22, 2018 Jul 22, 2018

Copy link to clipboard

Copied

I have the the Adobe Acrobat version 18.03.31 installed on my iPad Pro with 11.4.1 iOS version and I get the same error message.

RGalman

TOPICS
General troubleshooting, iOS, View or share PDFs

Views

13.3K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 31, 2018 Oct 31, 2018
Hi Edl, Sorry for the delay in response.As you are not able to open the PDFs in Adobe Acrobat Reader on iPad, please make sure that the application is updated to the recent version available on App Store i.e. 18.10.02.If you have not already updated the application, update the application.Then check if you still experiencing the issue when opening the PDFs.If the issue resolved after the update, please let us know.Also, inform us if the issue persists with the latest version.We will be waiting f...

Likes

Translate

Translate
Adobe Employee ,
Jul 23, 2018 Jul 23, 2018

Copy link to clipboard

Copied

Hi RGalman,

As you received the error message when you try to open the PDF, is it an issue with a particular PDF?

If yes, then it seems that the file got corrupted due to some reasons. In that case, there is nothing much that can be done from our end.

Could you please let us know where the file was saved on your device?

Did you receive this file as an attachment to an email?

Did you try to open that PDF on your desktop?

If not, please try and check if you receive the same error message.

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 23, 2018 Jul 23, 2018

Copy link to clipboard

Copied

I don't think it's the file. The file can be opened in my computer and also can be opened by any other PDF viewers.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 31, 2018 Jul 31, 2018

Copy link to clipboard

Copied

Hi there,

Could you please share the PDF with us? We would like to check it once on our end.

You can share the file either here in the forum reply or in a private message. Use the steps mentioned here How to share a file using Adobe Document Cloud to share the file.

To initiate the private message, take hep of the steps mentioned here How Do I Send Private Message.

What is the current version of the application?

We will be waiting for your response.

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 17, 2018 Oct 17, 2018

Copy link to clipboard

Copied

Did you manage to resolve this? I have the same issue. Every PDF opens fine in Microsoft Teams for iPad or Outlook for iPad but when I share to acrobat I get this same error.

i have the latest releas, I have uninstalle, reinstalled restarted my iPad Pro but still the same results.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 31, 2018 Oct 31, 2018

Copy link to clipboard

Copied

Hi Edl,

Sorry for the delay in response.

As you are not able to open the PDFs in Adobe Acrobat Reader on iPad, please make sure that the application is updated to the recent version available on App Store i.e. 18.10.02.

If you have not already updated the application, update the application.

Then check if you still experiencing the issue when opening the PDFs.

If the issue resolved after the update, please let us know.

Also, inform us if the issue persists with the latest version.

We will be waiting for your response.

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2018 Jul 26, 2018

Copy link to clipboard

Copied

I have the same issue, I com open it on my laptop and open it on my phone from a Yahoo email but if I save it to the Adobe reader file it will not open, comes up with the same error message, I have sent it twice to email and saved to file but still no luck.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 16, 2020 Aug 16, 2020

Copy link to clipboard

Copied

I am trying to use version 20.07.00 and having this same issue. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

Hi,

 

I am constantly been getting an error message when I am trying to open documents on Adobe Reader.

 

My App is updated with the latest version.  The error is:

 

The document can not be opened because it is corrupted or damaged.

 

The files I am downloading are off buyagift.  It works on my partners phone by not mines.

 

Can I please have se assistance to get this resolved. 

 

Many thanks

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 23, 2021 Apr 23, 2021

Copy link to clipboard

Copied

I had the same problem on my android phone when i tried to download and open pdf files. What I did was to go to the desktop version of the website i downloaded the pdf and tried to download it in the desktop version. When trying open the pdf file it asked me which pdf reader i want to use to open the file I clicked adobe, it worked..

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2021 Jul 26, 2021

Copy link to clipboard

Copied

LATEST

I get the same message on my Samsung A52 with the latest download of Adobe reader. Please advise

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines