Embed PDF API - download failed error on phone and ipad

[Trinanjan5C96]

Hi

I was able to successfully embed the pdf using the API.

However i am getting donwload failed . Try Again message, when trying to download the same pdf in mobile devices.

The functionality is working fine when trying to download on desktop.

[Joel Geraci]

Can you share the PDF in question?

[Trinanjan5C96]

Hi Joel

The issue is around the IE and Chrome .

When trying to download vias mozialla or safari it is downloading .

[Joel Geraci]

I can check on Chrome but... IE on mobile?

Do you mean a Windows Surface or something that's running full Windows?

[Trinanjan5C96]

I am trying on Android phone.

I was initially using chrome browser and enabled downloadin the api.

However it was not downloading

Then tried mozilla firefox and worked fine

Facing similar issue with internet explorer in android phone.

[Trinanjan5C96]

Only other thing is  that the pdf is embedded in iframe.

[Joel Geraci]

Ok - So the Embed API creates an iframe to render the PDF, are you saying that the "divId" you are setting in the AdobeDC.View is also in an iframe. If so, I'm not surprised that's problematic. Nested iframes are an issue for a number of reasons even outside of Embed API.

TIL: IE on Android. I had no idea.